Inspection on 03/08/09 for The Beeches
Also see our care home review for The Beeches for more information
This inspection was carried out on 3rd August 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: The Beeches The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michaela Griffin Date of this annual service review: 0 1 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Green Lane Newtown Stockton-on-Tees TS19 0DW 01642618818 F/P01642618818 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) T L Care Ltd Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: To accommodate one named individual who is under the age category of 65 years. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Beeches is a two storey 64 bedded purpose built care home providing personal care for older people and for individuals suffering from dementia within two specific units. Personal Care for older people is provided on the ground floor whilst care for people suffering from dementia is provided on the first floor. There is a patio and garden area available for use. The home has been operating since January 2002. It is situated within an urban setting with close access to the town centre and public
Annual Service Review Page 2 of 5 Number of places (if applicable): Under 65 Over 65 0 0 32 32 transport. The vast majority of the bedrooms are single rooms all with ensuite facilities. There are two double rooms available within the home also with ensuite facilities. On the date of this inspection the standard fee for personal care at The Beeches was #408 per week. The fee for care on the unit for people who suffer from dementia was #428 per week. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the following information. The annual quality assessment (AQAA) that was completed by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us numerical information about the service. We received surveys from 14 people who live in the home, 14 staff who work in the home and one social care professional who visits. We also considered what the service has told us about things that have happened in the service since the last inspection. These are called notifications and are sometimes a legal requirement. We looked at the previous inspection report and took into account discussions with the manager and relevant information provided by other organisations. What has this told us about the service? The information provided for this review confirmed our opinion that this home is still providing a good service. Most people who live in the home said that they were pleased with the service and had no major criticisms or concerns. One person who lives in the home wrote They look after me well. Another person wrote I cant think of anything that can be improved. Seven of the people who live in the home wrote that they would not know how to make a formal complaint. But they all said good things about the service. One wrote We are all happy here. The main way that people who live in the home suggested that the service could be improved is by the home organising more trips out. Most staff also suggested that there should be more activities and trips arranged for the people who live in the home. Eleven of the staff who returned surveys were generally positive about the home. They had lots of good things to say about the manager and their colleagues. One person wrote The Beeches is a nice place to work because we get a lot of support from the manager. Another person wrote The home is a lovely place to work. Staff give 100 dedication to the residents needs. Most staff commented that the care given is of a high quality and that the home is a clean, tidy and welcoming place for visitors. Two staff wrote that the training they receive is good. Three staff made some criticisms of the home and the service. They were concerned about lack of resources to meet the needs of the people who live in the home and said that this is an increasing problem. Two wrote that hygiene products and equipment, like hand gels and gloves, are sometimes not replaced quickly enough. But the staff that were critical of the shortage of resources still wrote that people get good care. The professional who returned a survey was generally positive about this service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a Key Inspection by 02/07/10. However, we can inspect at any time if we have concerns about the quality of the service or the safety of people who use it. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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