Annual service review
Name of Service: The Conifers The quality rating for this care home is: The rating was made on: two star good service 1 1 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Val Bell Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 253-255 Seymour Grove Old Trafford Manchester M16 0DS 01618819380 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Santosh Trehan Number of places (if applicable): Under 65 Over 65 12 0 0 12 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, Dementia - Code DE. The maximum number of service users who can be accommodated is: 12. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Conifers provides personal care and accommodation for a maximum of twelve older people, who may also have a physical disability or a diagnosis of dementia. The Conifers can also provide additional day care for up to three people. The home is owned and managed by Dr & Mrs Trehan and is located in an established residential area of Old Trafford close to the village of Chorlton, shops, bus and train
Annual Service Review Page 2 of 6 1 1 0 2 2 0 0 9 routes and other amenities. The home is a two storey Victorian property set in its own grounds and consists of 10 bedrooms (eight single and two double), one dining room and two lounges. Stair lifts are installed on both sets of stairs. The home has gardens to front and rear of the property, which are well maintained. Parking is available to the rear of the premises. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we had received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well the outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service, including the staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we may have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at information in the AQAA and our judgement is that the home is still providing a good quality service and they know what further improvements they need to make. The manager told us in the AQAA about improvements that had been made since we last visited. This included the ongoing development of a person-centred service. Assessments now included details about each persons life history. Recognition of personal life achievements ensures that individuals can be supported to celebrate their experiences in a meaningful way. It also ensures that the activities provided in the home are relevant to individuals preferred interests. It was pleasing to learn that the people accommodated are encouraged to participate in events held in the owners nursing home in Chorlton. This encourages people to develop new relationships and provides opportunities to share experiences of life in care homes. We received three completed surveys from staff and four from people living in the home. The seven people said positive things about The Conifers, such as, Staff attend to my auntys needs very well and treat her with dignity and respect, I am not forced to do something I dont want to do, I am very well looked after and the food is excellent. Four people said that improvements could be made by encouraging people to take advantage of organised trips out of the home and one person suggested that Annual Service Review Page 4 of 6 the external paintwork should be improved. No complaints have been made about the service provided by the Conifers in the previous 12 months. Concerns were recently expressed by an environmental health officer in relation to an unlocked cellar door. The service have confirmed that immediate action was taken to ensure that the door was secured at all times and only accessible to authorised personnel. A recent incident in the home had been referred to Trafford Social Services for investigation under their Safeguarding Adults procedures. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. they work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We think that people are still receiving good quality outcomes and that action is taken to continually make improvements where necessary. We will continue to monitor the service and will undertake a key inspection as necessary. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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