Inspection on 06/02/08 for The Heathers Nursing Home
Also see our care home review for The Heathers Nursing Home for more information
This inspection was carried out on 6th February 2008.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Generally the home was found warm, clean, tidy and free from offensive odour. Individuals living in the home were found relaxed in their homely environment and looked well cared for. One comment card we received from a relative regarding her relative states, "My mother has been a resident at Heathers for over 2 years and I visit her frequently. I am always made very welcome by the staff and my mother always looks clean and tidy". The home has a Statement of Purpose, which has information about the service provided, staff training as well as service user accommodation. There is a Service User Guide, which has information about the home; it`s aims, fees and services to enable a prospective service user to make an informed decision about the home. Good meals are provided for service users and staff ensure meals are not hurried and that people who are unable to feed themselves are assisted in a respectful and dignified manner. A complaint procedure is in place to enable service users, families, friends and advocates to complain if unsatisfied with the services provided by the organisation. The complaints procedure also gives them the option of how to contact the Commission for Social Care Inspection it they were not satisfied with the way that their complaint was handled. There is an ongoing training course to enable staff to meet individuals` needs and ensure that service users are protected from harm and abuse. The home follows thorough recruitment practices to ensure that appropriate staff are employed at the home. Aids and equipment are provided in sufficient quantity to assist care staff in meeting the needs of service users. The environment is well maintained, tidy and safe giving the service users a sense of homeliness and security.
What has improved since the last inspection?
It was pleasing to note that the home has made good effort to meet the previous requirement. One comment card that we received from the survey we sent to a relative told us "the home is always making improvements".
What the care home could do better:
People who use the service would be better protected and their needs met if their care plans are clearly written after assessment and in consultation with them and or their representatives. Whilst bedrails could be used to protect individuals` safety, they must be applied with their consent or their relatives if they lack capacity and with appropriate risk assessment in order to promote freedom of choice. Controlled Drugs, which need increased security, must be stored in a cupboard that meets the requirements of the Misuse of Dugs Act (Safe Custody) regulations. Records must be kept of the receipt, administration and disposal of all medicines. This is so that there is a clear audit trail to show that medicines have been handled safely. Action should be taken to make sure that medicines supplied in standard packs could be audited. This is so that staff can check that medicines have been given as recorded.Handwritten additions to the medicines administration record sheets should be signed and dated and checked by a second person. This is to reduce the risks of mistakes being made which could lead to medicines being given incorrectly. Identified staff members would be enabled to perform the duties effectively if regular formal documented supervision is provided. To ensure that the residents are adequately protected, the kitchen must be kept clean, specifically areas identified with built up grease. Complaints sent to the home must be recorded, including the outcome, to comply with the regulation. It was also recommended that the senior members of the management team undertake courses to enhance their people management skills. Staff would be better equipped to work as a team if they undertake courses on equality and diversity.