Inspection on 01/12/06 for The Royal Elms
Also see our care home review for The Royal Elms for more information
This inspection was carried out on 1st December 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Residents` at the home said that they had a good relationship with the staff. One resident said "they are all kind and helpful". Another said "I feel very settled here". Staff were seen to be supporting residents with their care needs appropriately and treated them with dignity and respect. The home welcomed visitors and did not place any restriction on visiting times. Visitors spoken to said that they felt the level of support and care given to their relative was good and that they always felt welcomed into the home. Another visitor said " Staff always keep me informed of how my relative is". Several residents commented that the food was "nice and there is always a choice". Staff and residents said that the new owner of the home was there on a regular basis and spent time talking to residents and staff.
What has improved since the last inspection?
The manager and the staff had continued to review the care plans and continued to use the new care plan format to make sure that there was a consistent recording system used at the home. Residents spoken to said that they had been involved in their care plans. Although not all care files had been reviewed the work was ongoing and the manager felt that all care plans would be reviewed by the end of February and then a programme of review would commence. Staff spoken to were aware of the new care plan format and had been involved in developing it along with the manager, deputy and service manager. Staff supervision had commenced on a formal basis and records of supervision were being maintained. Staff training was ongoing and staff spoken to said that they had access to training to enable them to develop their skills within their care role. The manager and the service manager undertook regular checks around the building to ensure that the building complied with health and safety requirements and fire requirements.
What the care home could do better:
Although work on residents care files had been undertaken this needed to continue to ensure that all residents had a clear care plan that reflected their current needs. Reviews of care plans was ongoing but needed to be undertaken on a regular basis. The home had commenced redecoration in some areas of the home. The manager said that this was ongoing although there did not appear to be a renewal and maintenance plan available. The manager was unsure of the plans that the new owner had with regards the redecoration of the rest of the home. Staff records had been audited however shortfalls identified at the previous inspection had not been fully addressed. This included making sure that all training undertaken or planned for individual staff was clearly recorded.Activities were made available for the residents however some residents felt that a greater range of activities should be available. Resident meetings were not held on a regular basis and there was no evidence to show that residents had been fully consulted about activities or planned events within the home.