Annual service review
Name of Service: The Warren Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 9 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Cluden Road Northam Bideford North Devon EX39 3QF 01237476932 01237421214 mail@riverbankcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Riverbank Care Limited Number of places (if applicable): Under 65 Over 65 0 32 The maximum number of service users who can be accommodated is 32 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Warren provides 24-hour nursing care to older people. The home is a detached property situated within easy reach of the facilities of Northam, Westward Ho! and Bideford. Originally an older type property it has been converted and also extended to provide accommodation in 21 single and 5 double bedrooms. A passenger lift enables service users to access all areas of the home. There is a car parking area. To the front is a lawn area that is pleasant and easily accessed. Riverbank Care Limited is a Annual Service Review Page 2 of 6 member of the Registered Nursing Homes Association, and has achieved the Investors in People Award. At the time of the inspection, the fees ranged from #287 to #504 per week. Extra charges are made for Hairdressing [#6.50 to #21], Chiropody [#11] Personal toiletries [variable], Personal taxis [variable]. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 28 June 2007 and annual service review completed on 25 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was gave us the information we asked for. We received 5 surveys which were completed by people living at the home. Everyone who completed a survey had been assisted by a family member. People living at the home say they, or a member of their family had been provided with sufficient information about the home prior to making a decision to move in. Two people said the home had been recommended to them. Everyone had receive a contract from the home. Surveys reported that everyone always receive the care, support and medical attention needed. People living at the home say that the staff listen and act on what is said and are always available when needed. The home aims to maintain a high standard of care. The AQAA tells us that occupancy at the home is high. 13 new residents were admitted to the home in the last year. 27 permanent care staff are employed at the home. 16 care staff have achieved an NVQ level 2 or above in care. Staff turnover is low. Annual Service Review Page 4 of 6 Activities are arranged at the home, some people responding to a survey said they were unable to take part, but did enjoy some of the entertainment such as music. A residents forum is arranged to encourage feedback from residents. Residents are encouraged to join in with small group outings arranged by the staff. A clear complaints procedure is available to everyone at the home. No complaints were received in the last year. Everyone responding to a survey said they knew who to talk to if they had any concern and how to make a complaint. The AQAA tells us the the home is well maintained. There is an ongoing maintenance and refurbishment programme in place. There are a range of policies and procedures in operation at the home which are regularly reviewed. 27 permanent care staff are employed at the home. 16 have achieved an NVQ level 2 or above in care. Training is regarded as priority at the home. 50 of the staff have commenced a distance learning course with a local college. The home aims to promote dignity equality and diversity and to strive maintain their current high quality rating. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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