Inspection on 19/09/06 for Townsend House
Also see our care home review for Townsend House for more information
This inspection was carried out on 19th September 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
An activities co-ordinator is employed to enable residents to enjoy a range of activities. Residents greatly appreciate the care they receive and the dedication of staff. Staff are respectful and interact with the residents in a thoughtful, considerate and sensitive manner. Residents greatly appreciate the food provided and this provides choice and variety. There are good systems in place to ensure that residents` financial interests are safeguarded.
What has improved since the last inspection?
Residents` dignity and respect are better protected than before. Most of the food in communal refrigerators is stored appropriately. Most wheelchairs and hoists are now stored appropriately. The health and safety issues identified at the last inspection have been addressed and so residents` safety in the home has significantly improved.
What the care home could do better:
Care planning needs more consistency. All medication administered must be recorded, including creams and the storage arrangements for medications must be improved. The standard of nutritional screening done on admission needs improving. Complainants must be notified of the outcome of their complaint within 28 days. All first floor windows must be restricted for residents` safety. The home must be kept fresh smelling.