Inspection on 20/01/06 for Townsend House
Also see our care home review for Townsend House for more information
This inspection was carried out on 20th January 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The residents were complimentary of the care they receive at the home and of the dedication of the staff members. General observation and discussions with the residents informed the inspector that the staff work well as a team, were seen to be respectful and interacting with the residents in a manner that was thoughtful and considerate of their needs. The food provided at the home is of good quality and provides residents with choice and variety. There are good systems in place to ensure that residents` financial interests are safeguarded.
What has improved since the last inspection?
A new system of care planning is now in use, however care planning needs further development. An activities co-ordinator has been employed since the previous inspection, which allows for a greater level and range of activities for the residents to take part in and enjoy. The complaints procedure has been updated to include contact details, which were omitted during the last inspection.
What the care home could do better:
There are a number of things that the Townsend House needs to undertake to increase the health, safety and welfare of their residents. Assessments and Care Planning were inconsistent, incomplete and of poor quality. The absence of thorough assessments of needs, and reviews of these needs does not protect and promote the health, safety and welfare of those using the service and could result in residents being placed at risk. These areas need to be improved in order that care plans can be developed which indicate how the assessed needs will be met and how risks will be managed. A number of health and safety issues with regard to the home`s indoor facilities were identified which need to be addressed, and action plans put into place to ensure that both the residents and staff are not put at risk.