Inspection on 04/05/05 for Underhill House
Also see our care home review for Underhill House for more information
This inspection was carried out on 4th May 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home offers a good standard of accommodation it is well decorated, well maintained and very clean. Service Users and visitors considered that the home has a warm and caring atmosphere. Everyone spoken too praised Mrs Turner and her staff team, and how considerate they were. Visitors particularly valued the opportunities to be involved in social activities in the home and the welcome they received when they visited. Service Users said they felt that they were well cared for and that "nothing is too much trouble".
What has improved since the last inspection?
Discussions with Service Users and from looking at previous inspection reports the home continues to be well managed providing a valued service to the residents at Underhill House.
What the care home could do better:
The home has assessments and Service User`s Plans, however these lack detail. The assessment is important as it ensures that the home is fully aware of someone`s needs before they move in. The Service User Plan describes in detail how a resident`s needs are to be met. This is particularly important for people with dementia who may not be able to explain what they need help with. Such documents form the basis for planning and providing care and for ensuring that there is consistency across the staff team.