Inspection on 14/06/05 for Valley View

This inspection was carried out on 14th June 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Valley View 08/05/09

Valley View 11/04/07

Valley View 01/11/05

Valley View 20/10/04

Valley View 18/05/04

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Hawkhills

Larchfield Manor

Beeches The - North Yorkshire County Council

The Grove Waltham

Carentan House

Ravensworth Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE VALLEY VIEW Hatchett Hall Moorend Road Pellon Halifax Lead Inspector Cheryl Stovin Unannounced 14 June 2005 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 3 SERVICE INFORMATION Name of service Valley View Address Hatchett Hall Moorend Road Pellon Halifax HX2 ORX 01422 353314 01422 329726 Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mrs Beverley Ellen Kneafsey Ms Julie Beverley Care Home 18 Category(ies) of Old Age - 18 registration, with number of places VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 4 SERVICE INFORMATION Conditions of registration: Conditions of this registration are listed on the registration certificate displayed at the service. Date of last inspection 20/10/04 Brief Description of the Service: Valley View is a privately owned care home registered to provide accommodation and care for up to 18 older people. The establishment is situated in the Pellon district of Halifax with easy access by public transport to the town centre. The property is well maintained throughout and furnished and fitted to a good standard. Safe and accessible garden areas are available for the service users to enjoy in the warm weather, with panoramic views across the valley from the rear of the property. The establishment provides accommodation in 14 single and 2 shared bedrooms, all of which are redecorated and fitted with new floor covering as they become vacant. The majority of the single bedrooms are under 10 sq. metres and one of the shared rooms is under 16 sq. metres, they are, however, comfortably furnished and fitted to a good standard. The establishment places a high priority on staff training and professional development and rewards and values the staff team, which is clearly reflected in the standard of care and attention afforded to the service users. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection took place over four hours on 14th June 2005. Four service users and several members of staff were consulted as to their views on the standard of services and facilities provided within the establishment. The residents spoken to all expressed great satisfaction with the facilities and care they receive at Valley View. What the service does well: What has improved since the last inspection? The establishment continues to deliver a high quality service to the residents of Valley View, with a well-trained and highly motivated workforce. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 6 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Standards Statutory Requirements Identified During the Inspection VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) None of these standards were assessed on this occasion. EVIDENCE: VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 7,8,10 Service users needs are thoroughly assessed. The home has a good approach to promoting the service users health care. EVIDENCE: The assessment process forms the basis for a detailed and holistic care plan to be formulated. The plan of care is reviewed on a monthly basis with a formal review being held six monthly. The service users are fully involved, wherever possible, in the devising and reviewing of their plan of care. Attention to detail in the care plans was noted. A weekly report is completed in respect of each service user giving a synopsis of how they have spent their week, detailing any health issues, activities undertaken, and who has visited for example. Service users physical and psychological health care needs are assessed and are recorded in their plan of care, which is reviewed regularly. Service users are encouraged to maintain their own GP where this is appropriate, if not they register with a choice of local medical practices. Optical and chiropody services are accessed as required. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 10 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 12,13,15 Service users are encouraged to exercise choice and care is provided in a flexible manner to enable residents to follow their preferred lifestyle. EVIDENCE: Service users’ preferences regarding daily living activities are identified and flexible packages of support put in place to reflect these. Service users interests are recorded in their plan of care and are given the opportunity and encouragement to follow their interests. A range of activities is provided for the service users to participate in if they choose to do so, the activities on offer are displayed prominently. Visitors are welcome at any reasonable time and are encouraged to be involved with day-to-day life within the establishment and to join in any social activities. Service users expressed satisfaction with the food provided and menus examined indicated varied and nutritious meals are served. The main meal of the day is at lunchtime and on the day of the inspection was: braised steak, Yorkshire pudding, creamed and roast potatoes, carrots, turnip and cauliflower, followed by a choice of either apple crumble and cream, jelly and ice cream or fruit yoghurt. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 11 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) None of these standards were assessed on this occasion. EVIDENCE: VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 12 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 19,20,23,24,26 Service users live in a safe, clean and well-maintained environment. EVIDENCE: The establishment is well maintained both internally and externally, with a routine programme of maintenance and refurbishment in place to ensure that the standards are maintained. Since the last inspection two bedrooms have been redecorated and new flooring fitted in the laundry. Well-maintained grounds are easily accessible with garden furniture provided. The establishment is situated in a residential area and is on a bus route enabling easy access to the town centre of Halifax. To the rear of the property there are panoramic views across the surrounding hillsides. The establishment provides accommodation, in 14 single and 2 shared bedrooms, with comfortable communal areas. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 13 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission considers Standards 27, 29, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 27, 28, 29,30 The establishment is staffed by a well-trained and motivated workforce. EVIDENCE: The establishment is staffed by a well-trained and highly motivated workforce. The establishment places a high priority on staff training and personal development and 75 of the care staff hold their NVQ II award. In addition to those staff holding their NVQ award, six members of staff are working towards their NVQ II award, and two working towards their level III award. The establishment has been awarded the ‘Investors in People Award’. The commitment to staff training and development is clearly reflected in the high standard of care and attention afforded to the service users. It is the policy of the establishment to operate a robust recruitment procedure and staff files examined indicated that a completed application form, two written references and a satisfactory CRB disclosure are required prior to an offer of employment being made. The staff rota indicated that 4/5 care staff, plus the managers are on duty during the busy periods of the day, with additional ancillary staff employed. The staff appeared to work together as a team, and staff morale appeared to be high. The staff team feel that they are valued by the manager and proprietor and appreciate the financial incentives which reward good attendance. In addition to the bonus for good attendance, all staff receive a birthday present and a Christmas bonus of £10 for each year of service, as a result of this the rates of staff turnover are low. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 14 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 31,32 The home is well run and managed by an experienced and qualified management team. EVIDENCE: The Registered Manager of the establishment Ms Julie Beverley and the Registered Provider Ms Beverley Kneafsey work together as a team to manage the establishment. Together they demonstrate a strong sense of leadership and are committed to ensuring an open and positive atmosphere is prevalent within the home. They both hold their NVQ IV Registered Managers Award and have both recently graduated from Leeds Metropolitan University with a degree in ‘Personal skills in health and social care’. VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 15 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME ENVIRONMENT Standard No 1 2 3 4 5 6 Score Standard No 19 20 21 22 23 24 25 26 Score N/A N/A N/A N/A N/A N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 N/A 10 3 11 N/A DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 N/A 15 3 COMPLAINTS AND PROTECTION 3 3 N/A N/A 3 3 N/A 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score Standard No 16 17 18 Score N/A N/A N/A 3 3 N/A N/A N/A N/A N/A N/A VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 16 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard Good Practice Recommendations VALLEY VIEW J52J01_s1001_Valley View_v230964_140605.doc Version 1.40 Page 17 Commission for Social Care Inspection Park View House Woodvale Office Park Woodvale Road Brighouse HD6 4AB National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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