Inspection on 24/10/06 for Viewpark Residential Care Home

This inspection was carried out on 24th October 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is (sorry - unknown). The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.

Other inspections for this house

Viewpark Residential Care Home 22/05/06

Viewpark Residential Care Home 22/02/06

Viewpark Residential Care Home 10/11/05

Viewpark Residential Care Home 21/01/05

Similar services:

Chirnside House

Keer Sands Residential Home

Ruskin Lodge

Bushell House

Langrigg House

Parkside

Dystlegh Grange

Thornton Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Viewpark Residential Care Home Viewpark 685 Moston Lane Moston Manchester M40 5QD Lead Inspector Sarah Oldham Unannounced Inspection 24th October 2006 09:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Viewpark Residential Care Home Address Viewpark 685 Moston Lane Moston Manchester M40 5QD 0161 681 2701 0161 681 2960 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Viewpark Care Home Limited Elizabeth Ann Smith Care Home 27 Category(ies) of Old age, not falling within any other category registration, with number (27) of places Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. That the home only operates within its conditions of registration relating to service user category and numbers. The home may accommodate a maximum of 27 service users who require personal care only by reason of old age (OP). That care staffing levels do not fall below the minimum levels as specified in the Residential Forum Guidelines for Staffing in Care Homes for Older People. That dependency levels of service users are assessed on a continuous basis and staffing levels adjusted where appropriate to ensure continued compliance with the Residential Forum Guidance for Staffing in Care Homes for Older People. The service should,at all times,employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. 22nd May 2006 2. 3. 4. Date of last inspection Brief Description of the Service: Viewpark is an established care home, which provides accommodation and personal care for 27 older people. The home is in Moston, Manchester, which is to the North of the city centre, near to local shops, a post office and pubs. The home is close to public transport routes into the city centre and surrounding areas. Viewpark is a two storey detached property set within its own grounds. The home overlooks Moston Park. There are ample parking facilities to the front and the rear of the property. The gardens are extensive and well maintained with outdoor seating areas for residents and their visitors. The gardens are accessible via paths and ramps to enable easy access for people with mobility problems. The accommodation is provided on both the ground and the first floor with lift access to the first floor at both ends of the building. All bedrooms are single and a number of these bedrooms are large and exceed the minimum standards for size. The majority of bedrooms have en suite facilities. The home has a large lounge and two smaller lounges, one of which is the agreed smoking area. There are two dining areas located near to the kitchen. The home has large windows which provide a high level of natural light and pleasant views into the garden. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 5 Fees for the home are £358.14 Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 6 SUMMARY This is an overview of what the inspector found during the inspection. The visit to the home was undertaken on the 24 October 2006 and formed part of the overall inspection process and lasted 4 hours. Information about the home was gathered by talking with the manager, staff and residents to find out how the home was run to enable the needs of the residents living there to be met. Other information was taken from the report written following the visit in May 2006. This report identified that there were some areas that required additional work from the homeowner, manager and staff to ensure that the needs of the residents living there were met. What the service does well: Residents’ needs were assessed to ensure that the home was able to meet the needs of the individual. This information was gathered following discussion with the prospective resident, their family and or their representative. This ensured that the resident was fully involved in the assessment and development of their care plan. Residents’ spoken to during the visit said that they were “supported and looked after well”. Residents said that the staff were “very good and caring” and that they were happy living there. Staff were seen to treat people with dignity and respect and there was a relaxed atmosphere within the home. Visitors were made welcome at the home and there were no restrictions on visiting hours. One visitor spoken to said “I am always made to feel very welcome when I visit”. Residents’ needs were assessed and identified and most of the information is provided by the resident and their relatives. This allowed them to be fully involved in how they wanted to be supported by staff at the home. The home was comfortable and homely and was decorated to a good standard. Residents’ rooms had their personal things in them and residents said that they were happy with their rooms. There were enough staff on duty to support the residents with all aspects of daily living. Staff rota’s demonstrated that the staffing levels were consistent. The manager at the home had worked there for a number of years although she had only been the manager for two years. Staff and residents said that she Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 7 was helpful and supportive. One visitor spoken to said that the manager “always keeps me informed of how my relative is”. What has improved since the last inspection? What they could do better: Although the manager had reviewed and updated the care plans and risk assessments some required additional information to ensure that all the needs of the resident were supported. Some of the recording did not contain clear information and this could result in a misunderstanding of an individuals needs. Care plans must be consistent in the information recorded, reflect the current needs of the individual and be regularly reviewed and updated. Daily records were maintained for individual resident’s however the depth of recording was inconsistent. Some records had not been completed clearly and it was difficult to understand what care had been given to individual residents’ during the day and night. The home had policies and procedures in place however, it was identified that staff had not been aware of some of these and had not followed the procedures. This had placed a resident at risk from harm and records had not been completed accurately. The manager must ensure that staff record clearly information including the time of the incident, who had been informed and how and what action had been taken to minimise the risk of the incident happening again. The recruitment and selection of staff had been further developed although not all of the details required under Schedule 2 of the Care Home Regulations 2002 Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 8 were recorded. This could place residents at risk of harm. The manager must ensure that clear records are maintained for all staff employed to work at the home. The home needed to send the Commission details of the regular maintenance and testing of the home’s equipment to demonstrate that health and safety of residents was paramount. Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 9 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 10 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3&6 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents’ needs were assessed and identified and most of the information was provided by the resident and their relatives. This allowed them to be fully involved in how they wanted to be supported by staff at the home. EVIDENCE: The home undertook a pre admission assessments for all prospective residents. As part of the inspection process the files of four residents who had moved into the home were examined. The files were found to contain assessments undertaken by the manager prior to the resident moving into the home. The manager used a standard format to record details of the individual resident’s needs. Pre admission assessments contained basic information that was supported by a care management assessment. For prospective residents who did not have a care management assessment the manager had ensured that basic details were gathered from discussion with the prospective resident and their family/friends. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 11 The pre admission assessment provided information that enabled the manager of the home to complete a care plan for the individual resident. Pre admission assessments were not signed by the resident and/or their representative and it was recommended that the manager obtained a signature following discussion to ensure that information gathered was agreed and accurate. The home did not provide intermediate care. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 12 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 & 10 Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. Each resident had an individual plan of care. However, some areas of the plan required improvements to ensure residents’ health, personal and social care needs were fully met. EVIDENCE: Four resident’s files were case tracked. This involved looking at all the information recorded about them. At the previous inspection it was noted that the manager had continued to improve and update care plans to ensure that the residents’ views about their care needs were clearly recorded. Risk assessments had been recorded on each file examined and were highlighted to ensure that all staff had the appropriate knowledge regarding identified risks and how to manage the risks. Two of the files viewed required greater information relating to identified risks and how they would be managed. The manager confirmed that this work was ongoing to ensure that all identified risks were appropriately managed. Only two of the care plans examined had Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 13 been signed and agreed by the resident and or their representative and it was unclear whether the resident had received a copy of their own care plan. The manager had also included a front sheet in all residents’ files for staff to sign when they had read the individual care plan and risk assessment. Some of the files examined did not contain signatures from staff and therefore it was not evidenced that staff supporting the residents had read all care plans. The health care needs of the residents’ were recorded on the care plans examined and there was clear documentation relating to any appointments or visits made by health care professionals and the outcome of those visits. The monthly reviews of the residents’ care plans were documented. However, the outcome of the review and any amendments to the care plan were not clearly documented. This could result in a resident not receiving the appropriate care and support required following a change in their care needs. A requirement was made at the previous inspection and is reiterated in this report. Staff had received medication training and medication administration record sheets were recorded appropriately. Medication was stored in a lockable cabinet and staff were observed to administer medication appropriately. A number of residents’ were spoken to regarding the care and support that they received. One resident said “ the staff are excellent” and another said “ I am happy and settled here”. Staff were observed speaking and assisting residents in a respectful manner to ensure that the resident were treated with dignity and respect. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 14 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: These standards were not assessed at this inspection. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 & 18 Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. The home had the systems and procedures in place that allowed people to express their complaints and concerns however, residents were not fully protected from abuse. EVIDENCE: The home had a complaints procedure and residents said that they would complain to the manager who “would listen”. Since the previous inspection the Commission for Social Care Inspection (CSCI) had received a complaint regarding the care and support provided to a resident who had since left the home. The complaint had not been raised with the home therefore the manager had not been aware of any issues. As part of the inspection the care plan and documentation relating to the resident was examined. An appropriate assessment and care plan had been completed. The risk assessment had also been completed. Issues relating to information provided to the resident’s next of kin had however not been consistent. During the investigation a number of issues were identified with regards recording of accidents. Time and details of accidents were not consistently recorded and it was unclear when injuries had occurred. The home had a policy and procedure Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 16 in place with regards to responding to a resident missing from the home. The policy and procedure had not been followed and this had resulted in information not being recorded appropriately. This was discussed with the manager during the visit to the home and a requirement was made with regards appropriate recording of information. At the previous inspection it was identified that the home did not maintain a record of complaints made. This had been addressed and a complaint book was available in which to record any concerns or complaints raised. The local authority’s Protection Of Vulnerable Adults (POVA) procedure was readily available at the home. The home had regularly informed the CSCI of any incidents that affected the welfare of tenants. Staff members spoken to were aware of the action to be taken in the event of an allegation of abuse being made and all staff had received training in the protection of adults from abuse, which was covered in the induction procedure. The manager said that staff were also nominated to attend the local authority’s training course on the Protection of Vulnerable Adults (POVA) although there had been some difficulty in securing places. Staff must be aware of the Local authority’s policy and procedures regarding POVA. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 & 26 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The premises were comfortable and homely and met residents’ needs. EVIDENCE: The home was comfortable and homely and all areas were decorated to a good standard. Furnishings, fittings and equipment were of a good standard and the home had recently had new carpet throughout the building. Residents’ had been consulted and involved in making the decision about the colour of the carpet. The home had attractive, well-maintained grounds, which were accessible to people living in the home. Some of the communal areas of the home and some residents’ bedrooms were seen. Residents’ rooms were personalised and residents said that they were happy with their rooms. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 18 The bathroom and toilet facilities were appropriate to meet the number of residents at the home and the home was clean and free from odours. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28 29 & 30 Quality in this outcome area is adequate This judgement has been made using available evidence including a visit to this service. The number and deployment of staff available appeared sufficient to meet the residents’ assessed needs. However, the procedures for recruiting staff did not provide adequate safeguards to protect residents. EVIDENCE: The staff rota for week ending 20/10/06 was seen and this showed that there was enough staff to support residents. The minimum staffing levels were 4 in the morning, 3 in the afternoon and 2 at night. There was also a third person who was contactable by telephone during the night in the event of an emergency. The manager said that a senior member of staff was on long term sick but that the rota had been covered to ensure that staffing levels were sufficient. There were no plans in place for additional senior support to cover for the manager and this could impact on the support provided to the manager to allow time to ensure that all documentation is completed for residents in accordance with the National Minimum Standards for Older People and the Care Home Regulations 2002. The manager said that further discussions with the owner regarding this were planned. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 20 Residents spoken to said that staff at the home were “very good” and were “helpful”. Staff were observed to support residents with their care needs in a positive manner. Staff received supervision from the manager and staff files examined contained supervision records. Following the previous inspection the manager said that recruitment and selection practice had been reviewed. Two files were seen and found to contain information relating to previous employment and experience, Criminal Records Bureau (CRB) enhanced disclosures and evidence of references from previous employers. The older files viewed showed some gaps in the recruitment and selection process and it was stressed to the manager the importance of ensuring that staff records adhered to the Care Home Regulations 2002 to protect the residents at the home. The manager did not keep records of interviews and it was recommended that in future she should do this to ensure that all staff were recruited in accordance with equal opportunities. At the previous inspection a requirement was made that the manager undertake an audit of all staff files to ensure that appropriate information is requested and maintained. This was ongoing therefore, the requirement has been reiterated. The home had over 50 of staff who held the NVQ Level ll in care. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 21 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35, & 38 Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. The home had the systems in place to monitor the service based on peoples views. Systems and procedures were in place, which safeguarded and protected residents’ financial interests and in the main the home was seen to promote the health, safety and welfare of the residents and staff. EVIDENCE: The manager at the home had undertaken NVQ Level IV. Staff said that the manager was “supportive and helpful”. At the time of the visit to the home the manager was able to demonstrate that action had either been commenced or completed with regards the requirements made at the previous inspection. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 22 The manager said that the quality assurance surveys were being forwarded to residents to gain their views about living at the home. It was recommended that surveys were also given to relatives and visiting professionals to gain a general overview of how the home met the needs of the residents from a health and social care point of view. At the previous visit to the home the pre inspection questionnaire had not been returned therefore information about health and safety had not been recorded. The fire record was examined and found to contain information relating to the homes fire system, training and tests that had been undertaken. Discussion with the manager regarding the relevant mandatory health and safety checks indicated that these were up to date and there were no outstanding issues. However, a requirement made at the previous inspection to notify the Commission for Social Care Inspection (CSCI) of the dates of safety checks in accordance with Schedule 8 of the Care Home Regulations 2002 was outstanding and has been reiterated. Regulation 26 visits were carried out and the reports were submitted to the Commission for Social Care Inspection so that the inspector was informed of issues at the home which affected the wellbeing of residents. Copies of the Regulation 26 reports were also maintained at the home. Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 2 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 X 13 X 14 X 15 X COMPLAINTS AND PROTECTION Standard No Score 16 2 17 X 18 2 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 2 29 2 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 2 Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 24 Are there any outstanding requirements from the last inspection? yes STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard OP7 Regulation 15(1)(2)( b) & (c) Requirement Care plans must be consistent in the information recorded, reflect the current needs of the individual and be regularly reviewed and updated. Risk assessments relating to residents’ must be clearly recorded with the identified risk and how the risk will be managed and reviewed. Care plans must be signed by the resident and/or their representative. A copy of the care plan must be made available for the resident. The recording on accident forms must be comprehensive including time of the accident and the injuries sustained. A copy of the accident must be maintained on the resident’s file Timescale for action 01/12/06 2 OP7 13 (4) (b) (c) 01/12/06 3 OP7 15 (2)(a) 01/12/06 4 OP38 17(1)(a) Schedule 3 01/12/06 Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 25 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 2 Refer to Standard OP3 OP18 Good Practice Recommendations It is strongly recommended that the pre admission assessment is signed by the service user and/or their representative. (1) Manchester City Council’s Protection of Adults from Abuse Policy must be a working tool at the home that the manager and staff are familiar with. (2) The managers and staff must have training/guidance in the implementation of this policy so that all allegations of abuse are appropriately referred for investigation. Staff files must be audited to make sure that all necessary information is on file the file, employment histories and references are explored and a training audit undertaken. The manager must ensure that all the home’s policies and procedures are adhered to and that staff have access to these at all times. 3 4 OP29 OP38 Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection CSCI, Local office 9th Floor Oakland House Talbot Road Manchester M16 0PQ National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Viewpark Residential Care Home DS0000062168.V317159.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!