Care Home: Viewpark Residential Care Home

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What the care home does well During discussion with people living in the home and their relatives and from information in the survey forms issued by the Commission, people said they were happy with the care and support offered by the manager and staff. People considering moving to the home were provided with verbal and written information about the care and support provided at Viewpark. The manager said that assessments of people`s needs are carried out before a service is offered and procedures were in place to record people`s needs and offer people the opportunity to visit the home prior to moving there. Throughout the inspection there was evidence that people are involved in daily living issues and staff strive to provide a range of social and leisure interests for people. The home continues to support and encourage family and relatives to be involved in the continuing care of people living in the home: there are no restrictions on times of visiting.A comfortable and homely environment is maintained throughout the home with programmes of refurbishment planned to maintain standards within the home. Staffing levels are maintained to ensure people have the level of support then need. Records are maintained to evidence that people received support from their general practitioner and other health care professionals. What has improved since the last inspection? Action had been taken by the home to address requirements made at the last inspection. Plans of care were detailed and identified risks and strategies to support and protect people. Medication procedures had improved in relation to storage and recording of how and when medication was administered. Staff continue to access into planned training programmes and the manager was undertaking the Registered Managers Award. What the care home could do better: On examination of the accident register there were some recorded accidents that should have been notified to the Commission. The manager was advised to forward such notifications. The manager is also advised to check if the incidents need reporting in accordance with Report of Injuries Diseases and Dangerous Occurrences Regulations (RIDDOR). Recruitment procedures required additional checks of the information about their previous work experience to ensure any gaps in employment were discussed at interview. CARE HOMES FOR OLDER PEOPLE Viewpark Residential Care Home Viewpark 685 Moston Lane Moston Manchester M40 5QD Lead Inspector Joe Kenny Unannounced Inspection 20 November 2007 09:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Viewpark Residential Care Home Address Viewpark 685 Moston Lane Moston Manchester M40 5QD 0161 681 2701 0161 681 2960 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Viewpark Care Home Limited Elizabeth Ann Smith Care Home 27 Category(ies) of Old age, not falling within any other category registration, with number (27) of places Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. That the home only operates within its conditions of registration relating to service user category and numbers. The home may accommodate a maximum of 27 service users who require personal care only by reason of old age (OP). That care staffing levels do not fall below the minimum levels as specified in the Residential Forum Guidelines for Staffing in Care Homes for Older People. That dependency levels of service users are assessed on a continuous basis and staffing levels adjusted where appropriate to ensure continued compliance with the Residential Forum Guidance for Staffing in Care Homes for Older People. The service should, at all times, employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. 24th October 2006 2. 3. 4. Date of last inspection Brief Description of the Service: Viewpark is an established care home, which provides accommodation and personal care for 27 older people. The home is in Moston, Manchester, which is to the North of the city centre, near to local shops, parks and is close to public transport routes into the city centre and surrounding areas. Viewpark is a two storey detached property set within its own grounds. The home overlooks Moston Park. There are ample parking facilities to the front and the rear of the property. The gardens are extensive and well maintained. The gardens are accessible via paths and ramps to enable easy access for people with mobility problems. The accommodation is provided on both the ground and the first floor with lift access to the first floor at both ends of the building. All bedrooms are single and a number of these bedrooms are large and exceed the minimum standards for size. The majority of bedrooms have en suite facilities. The home has a large lounge and two smaller lounges. There are two dining areas located near to the kitchen. The home has large windows, which provide a high level of natural light and pleasant views into the garden. Fees for the home are £375:00 per week. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The visit to the home was undertaken on the 20 November 2007 and lasted seven hours. Information was provided by the home in the form of an Annual Quality Assurance Assessment completed by the manager of the home. A number of comment cards were forwarded to people using the service and eight completed forms were returned to the Commission. Discussions were held with people living in the home, the manager and staff. Records relating to complaints, accidents, medication and files for residents and staff were examined. A tour of the building was undertaken. People living in the home said that they were treated with respect and dignity. The home was comfortable and homely and was decorated and furnished appropriately. What the service does well: During discussion with people living in the home and their relatives and from information in the survey forms issued by the Commission, people said they were happy with the care and support offered by the manager and staff. People considering moving to the home were provided with verbal and written information about the care and support provided at Viewpark. The manager said that assessments of people’s needs are carried out before a service is offered and procedures were in place to record people’s needs and offer people the opportunity to visit the home prior to moving there. Throughout the inspection there was evidence that people are involved in daily living issues and staff strive to provide a range of social and leisure interests for people. The home continues to support and encourage family and relatives to be involved in the continuing care of people living in the home: there are no restrictions on times of visiting. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 6 A comfortable and homely environment is maintained throughout the home with programmes of refurbishment planned to maintain standards within the home. Staffing levels are maintained to ensure people have the level of support then need. Records are maintained to evidence that people received support from their general practitioner and other health care professionals. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3 and 6. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Procedures are in place to provide people with sufficient information about the home prior to admission. People’s needs are assessed before a service is offered which allows them to be fully involved in how they want to be supported by staff at the home. EVIDENCE: The manager will meet with people considering moving to the home and their relatives to complete a pre admission assessment of people needs. This enables the manager to gather information about the level of care and support people need and to discuss the move with the person and their family. The manager discusses the placement with the person’s care manager and receives the local authority assessment and care plan. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 9 The manager uses a standard format to gather information from people and their representatives to assist in the development of care programmes. A number of people responding through survey forms said they chose the home based on their knowledge of the home and confirmed they had the opportunity to visit the home. One person said she had the opportunity to visit other homes before deciding where to move. People were provided with a Statement of Purpose of the care and service offered and also with a Service User’s Guide specific to the service they will receive. These documents were reviewed in September 2007 to ensure information was current and are available on request from the manager. People who are self funding are provided with a contract. People funded by the local authority are provided with a statement of terms and conditions of their placement, examples of the above documents were seen on people’s files. Conditions of registration will be reviewed as part of the inspection. The pre admission information documents should be signed by the person or their relative to ensure that information gathered was agreed and accurate. The home does not provide intermediate care. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9 and 10. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Health and personal care needs of people are set out in their care plans and detail the person’s chosen and preferred plans of support. EVIDENCE: Each person has an individual file outlining the care and support they require in relation to personal and health related issues. Each person is also assigned a named carer who will assist him or her as their key worker on a more one to one basis. The files are set out on a number of sections such as care needs, risk assessment, specific health care plans such as weight records and daily records maintained by staff on how they support people. A requirement made at the last inspection had been addressed in relation to ensuring information recorded in the care plan reflects the current needs of the individual and is regularly reviewed. Where possible the care plans should be Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 11 signed by the resident their representative to ensure they reflect their involvement and consultation in this process. A selection of files were examined and contained evidence of daily reports and reviews of care on a monthly basis; the person’s key worker is involved in this process. Staff are advised to ensure the records are dated in order to support the review process. A programme of health checks such as monitoring of weights is conducted on a regular basis and the home had accessed a sit down scales to do this. The records for one person on a pressure care management plan were consistently being maintained by staff to evidence compliance to the plan of support. Records of health care professional involvements and outcomes of visits carried out by general practitioners, district nurses, dentists and opticians are maintained in people files. The manager said health professionals such as district nurses, physiotherapists and the incontinence adviser offered support and advice on the ongoing care and intervention required to support individuals. No one required the support of the district nurse in relation to pressure care at the time of the visit. Medication procedures, it was reported, are regularly monitored and audited by staff and systems relating to security, recording and administration of medication had been reviewed to protect people and staff responsible for its administration. Medication is taken to the person using the medication trolley, which is secured in the medication room when not in use. A visual check and audit of medication, in tablet and liquid form, was conducted and amounts and records were found to be in order. However records required auditing to ensure medication brought forward from the previous month was added to the quantity balance in order to assist in monitoring and accounting of some medication. Staff had received medication training and medication administration record sheets were recorded appropriately. Eleven people who responded through comment cards used as part of the inspection said they received the care and support they required on personal care and their medication. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14 and 15. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Daily living and social arrangements respected people’s choices and preferences. Procedures were in place to consult with people on their social, cultural, and religious needs and meal arrangements. EVIDENCE: The home continues to provide people with a range of social care programmes and continues to consult with people on daily living arrangements and social and leisure interests. People were supported by relatives to access community resources and where needed the manager had developed contacts with local ministers to support people’s religious needs. This included services at the home and supporting people to go out to local churches. Events are funded by internal fund raising events and by the registered owners. Staff had also registered a number of people to access Ring and Ride and used this service to access local venues. A programme of activities and events for the three months, including December was on display. Information from staff, residents and relatives was that these events do take place and are enjoyed by all. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 13 A qualified cook, develops menu plans in consultation with people living there and review them on a seasonal basis. People living in the home said they enjoyed the meals at the home and were offered alternatives. The menu plan for each day offered people a choice and is displayed on a menu board as you enter the dining area. Records are maintained of all meals served and confirmed an alternative was offered at meal times. Tables were pleasently set and some people choose to remain in their lounge seat and are supported by staff where needed. Food provision in the home offered a wide and ample selection of dry, frozen and fresh foods. Meetings are held with people living in the home to discuss matters relating to activities, outings and menu arrangements. People did comment that they were happy with the meal arrangements at the home . One person commented that “staff are very efficient and always polite and carry out care duties in a dignified and respectful manner”. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Procedures relating to complaints and protection safeguarded people and ensured they were listened to and protected. EVIDENCE: The home’s complaints policy informed people living in the home and their relatives about who to contact if they had a concern or complaint about the care they receive. The policy is available in the reception area and in the homes Statement of Purpose and the Service User’s Guide. A register is maintained of complaints received and how the complaint was investigated. The manager was advised to include in the register an additional column to record the outcome of the complaint and whether the complainant was satisfied with the investigation. Since the last inspection the Commission have not received any complaints about the home. Procedures were in place to protect people through the home’s procedures and training provided to staff on protection issues. However, a copy of the Local Authorities Multi Agency Policy and Procedure should be accessed; information was on site but did not relate to the complete guidelines. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 15 The manager was advised to make enquiries with the local authority to access into training on safeguarding procedures. Discussions were held with staff on duty about safeguarding issues and staff gave an appropriate account of the action they would take if a person was to disclose, or they witnessed abuse taking place. No safeguarding issues had been raised in relation to the home. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home offers a clean, homely, comfortable and well maintained environment for people living there. EVIDENCE: The home was found to be clean, homely and pleasantly decorated. All bedrooms with exception of two offer an ensuite facility. People are offered the opportunity to have a key to their room and all rooms have a piece of lockable furniture to secure private and personal material. Bedrooms were decorated to high standard and reflected people’s personal preferences in terms of design, layout and furnishings. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 17 The manager said the further programmes of replacing furniture such as lounge seats would be carried out in the near future. Communal areas offered people opportunity to meet in one large lounge with two additional smaller areas offering a quieter setting. It was also encouraging to note that people preferring to remain or access their own bedrooms could do so. Visitors can access these small lounges or visit people in their bedrooms. All toilet and bathrooms are suitably equipped with grip rails, aids and hand washing and paper towel dispensers, supporting infection control procedures in the home. The extractors in en-suites did not engage when the facility was used and required attention. The home offers secure well-maintained and landscaped areas for people to access in good weather. Car parking is available at the front of the building and up to three car bays at the rear. Laundry arrangements continue to offer people an individual wash service of their personal clothing. The manager also indicated plans were being looked at to increase the laundry area through an extension to the side of the building. The manager also referred to the possible appointment of someone with sole responsibility for the laundry service. Plans are being looked at to develop a new conservatory in the area off the large lounge and to the front of the building; this would give people an outward view of Moston Lane and the local park. One person commented on difficulties she experienced hearing events, music and television in the lounge and two other residents commented on the lounge being cool. These matters were discussed with the manager at the end of the inspection for her attention. Bedrooms 42 and 45 would benefit from a programme of repainting. The manager met with the maintenance person and made arrangement for this to be addressed. One person using the comment cards said, “ The nicest thing one can say about Viewpark is the upkeep of the home, a credit to all management and staff involved”. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29 and 30. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Recruitment, selection and development procedures for staff ensure a competent staff team support people. EVIDENCE: Individual staff files are held for each member of staff and contained the required information relating to their appointment. This included completed application forms, reference checks and CRB checks. Files also contained information relating to training undertaken by staff. However, additional checks should be carried out in relation to checks on gaps in employment history. This should be discussed as part of the interview process. The manager was also advised to include a section on the application form for staff to sign a declaration in respect of any criminal convictions. Information provided by the home confirmed that of the 17 staff employed, 13 had achieved or were working to achieve NVQ awards at level II and above. This was equal to 65 of the total staff team. The deputy and senior carer had completed or were signed up to undertake NVQ at level III. The staffing hours for the period covering the inspection indicated 362 day care hours were provided and 140 hours at night. The minimum staffing levels were 4 in the morning, 3 in the afternoon and 2 at night. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 19 A named person is contactable by telephone during the night in the event of an emergency. There were no vacancies in the staff team at the time of the inspection. Structured supervision sessions for each member of staff are held every two months and a plan of supervision sessions for the year had been drawn up. However, one staff member’s file failed to evidence that supervision notes were being maintained. Records should be maintained to evidence sustained programmes of supervision. All new staff receive planned periods of induction training and complete a trial period. The deputy manager carries out programmes of induction. Staff meetings are held on a regular basis for day and night staff. Observations on the day of staff supporting people were positive and staff demonstrated a good knowledge of the needs of people they supported. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 20 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,33,35 and 38. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Management and administration procedures ensure the home is run in the best interests of people living there. EVIDENCE: The manager holds the relevent qualifications and experience appropriate to the position of registered manager and was completeing the Registered Managers Award. The manager had taken appropriate steps to address requirements and recommendations made at the last inspection. Information on staff files in relation to training had been updated and reviewed to ensure past and planned training was recorded in the staff development section. Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 21 Recording and management procedures relating to people’s personal monies managed by the home were examined and protected peoples finances. The records and finances remain the responsibility of the registered manager. Records were available to evidence regular maintenance and service checks on services and equipment in the home. Procedures relating to fire safety are overseen by a designated member of staff who carries out the required tests, checks on fire systems including training and monitoring of staff at fire drills. Appropriate insurance liability certificate was on display. The home has developed quality assurance systems to assess the effectiveness of service provided. The manager is developing additional surveys for relatives and professionals and intends to conduct a survey of their views. One relative using the comment card, responding on behalf of a person living at the home said “ care and support is good and that the home is well run”. The registered owners attend the home on a monthly basis and completed a report on the conduct of the home. Reports of the visit were available, however, a number of monthly reports were missing, and evidence of reports should be maintained. The manager uses this opportunity to discuss topics relating to the home and plans for development of the service. The manager oversees budgets relating to catering, training and maintenance of the home. On examination of the accident register there were some recorded accidents that should have been notified to the Commission. The manager was advised to forward such notifications. The manager is also advised to check if the incidents need reporting in accordance with Report of Injuries Diseases and Dangerous Occurrences Regulations (RIDDOR). Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X 3 HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 2 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 2 Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 23 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard OP9 Regulation 13 Requirement Medication records required auditing to ensure medication brought forward from the previous month was added to the quantity balance in order to assist in monitoring and accounting of medication. The recording of accidents must be reviewed to ensure significant events are forwarded to the Commission in accordance with Regulation 37. Timescale for action 15/01/08 2 OP38 17 15/01/08 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 2 Refer to Standard OP3 OP7 Good Practice Recommendations All documents relating to care should be dated in order to support the review process. Care plans should be signed by the resident or their representative to ensure it reflected their involvement and consultation in this process. DS0000062168.V342487.R01.S.doc Version 5.2 Page 24 Viewpark Residential Care Home 3 OP16 The complaints register should include in the register an additional column to record the outcome of the complaint and whether the complainant was satisfied with the investigation. Manchester City Council’s Protection of Adults from Abuse Policy should be a working tool at the home that the manager and staff are familiar with. Recruitment procedures should be audited to make sure that all necessary information is on file and any gaps in employment should be discussed at interview stage. The manager was also advised to include a section on the application form for staff to sign declaration in respect of any criminal convictions. 4 OP18 5 OP29 6 OP27 Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Manchester Local Office 11th Floor West Point 501 Chester Road Manchester M16 9HU National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Viewpark Residential Care Home DS0000062168.V342487.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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