Please wait

Please note that the information on this website is now out of date. It is planned that we will update and relaunch, but for now is of historical interest only and we suggest you visit cqc.org.uk

Inspection on 30/10/06 for Windsor Court Residential Home

Also see our care home review for Windsor Court Residential Home for more information

This inspection was carried out on 30th October 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

The manager and staff work well at providing a warm and friendly home for people to live. Relatives said, "When we came to look round for my mum, it felt right", another relative said, "We chose the home on my mothers behalf, felt really welcomed and the staff we really helpful". Staff said when spoken to about life for the residents, "We try to make the home as good and comfortable as possible, we try to keep the residents involved and as independent as possible", "It about residents having individual choice, each resident is an individual, each with their own personality and everyone is different". One of the strength of the home was describe as the staff team, their enthusiasm and commitment was clearly evident. The training was seen to be very good, with 60% of the care staff team now being qualified to NVQ Level 2 or above and there also being a range of service specific training such as Dementia Care.

What has improved since the last inspection?

Substantial improvements have been made since the last inspection and all of the requirements made at that inspection have been completed. The improvements include the redecoration and re-flooring of the resident`s smoking lounge; other redecoration and replacement flooring and carpets and the servicing of the hoists. Some progress had been made in respect of monthly reviews and evaluations of care, however more improvements are needed.

What the care home could do better:

A few areas that require further development have been identified from those National Minimum Standards examined. This includes immediate action to address the use of additional heaters in two of the ensuites and one bedroom, which were unguarded and exceeded the required temperature. A new bath hoist chair was required and the other hoist chairs needed some adjustment to prevent potential injury. The redecoration programme is to continue and to include the redecoration of bathrooms and toilets. The assessments and care plans are in need of further detail and information and specific care plans need to be develop for individually needs, which are then evaluated on a monthly basis.

CARE HOMES FOR OLDER PEOPLE Windsor Court Residential Home 44 - 50 Windsor Road Oxbridge Stockton-on-Tees TS18 4DZ Lead Inspector Jackie Herring Key Unannounced Inspection 30th October 2006 09:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Windsor Court Residential Home Address 44 - 50 Windsor Road Oxbridge Stockton-on-Tees TS18 4DZ Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01642 618276 F/P 01642 618276 Oxbridge Care Limited Mrs Yvonne Macdonald Care Home 30 Category(ies) of Dementia - over 65 years of age (10), Old age, registration, with number not falling within any other category (20) of places Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 7th November 2005 Brief Description of the Service: Windsor Court is registered to provide personal care to a maximum number of thirty older people. The home is divided into two separate units. The ground floor of the home accommodates a maximum number of ten older people with dementia. This unit has a communal lounge, a separate dining room and communal toilet/bathing facilities; all bedrooms are single in nature. There is also a unit that accommodates a maximum number of twenty older people. This unit has two lounge areas, one designated for those residents who wish to smoke, a separate dining room and toilet facilities on the ground floor of the home, however bedrooms and bathing facilities are on the first floor. All bedrooms are single in nature. The home is situated in a quiet residential road in the Oxbridge area of Stockton on Tees, and is close to shops, park and other local amenities. All bedrooms in the home environment meet size requirements of National Minimum Standards, a total of five have en-suite facilities, which comprises of a toilet and hand washbasin. To the rear of the home there is an enclosed garden area and parking facilities for staff and visitors. The weekly fee is £327. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection was a key unannounced inspection and was completed in two inspection days, nine inspection hours in total. As a key inspection, all of the key standards were examined. This was to check that the home meets the standards that the Commission for Social Care Inspection say are the most important for the people who use services, and that it does what the Care Standards regulations say it must. Residents were spoken to during the inspection to seek their views, as were staff members, the home manager and a small number of relatives. A number of records were looked at including resident’s assessments and plans of care, staff recruitment records, and complaint and accident records along with the pre inspection questionnaire that contained a lot of information. A number of resident and relative surveys were also completed. This was a very positive inspection with the inspector being very warmly welcomed to the home by the proprietors, manager, staff team and residents. There was much discussion throughout the inspection and clear commitment to continually improve and develop Windsor Court. What the service does well: What has improved since the last inspection? Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 6 Substantial improvements have been made since the last inspection and all of the requirements made at that inspection have been completed. The improvements include the redecoration and re-flooring of the resident’s smoking lounge; other redecoration and replacement flooring and carpets and the servicing of the hoists. Some progress had been made in respect of monthly reviews and evaluations of care, however more improvements are needed. What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Prospective residents and their family are able to visit the home and were given sufficient information to enable them to make an informed decision about the suitability of the home. The homes assessment procedure ensured resident’s needs could be met. EVIDENCE: The records of three residents were looked at during the inspection. The manager said that prior to admission a needs assessment was received from a care manager of the placing authority for those residents being supported by the local authority, copies of these were contained within the files. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 9 The manager confirmed that she carries out a pre admission assessment prior to any resident being admitted into the home. Relatives and residents confirmed that they had visited Windsor Court prior to moving in to have a look around and meet residents and staff. Relatives said, “When we came to look round for my mum, it felt right”, another relative said, “We chose the home on my mothers behalf, felt really welcomed and the staff we really helpful”. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9, 10 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Whilst care records are in place for the residents, the assessment and care plans need some further development and need to be more detailed. Residents spoken to have their privacy needs and rights upheld and are treated with dignity. The medication systems are in the main robust however two areas needed some further action. EVIDENCE: Three sets of resident’s records were looked at. Whilst all three contained sufficient information, one was much more detailed and more person centred and detailed than the other two. The manager said that she and the keyworkers were in the process of developing the care records further, to really increase the personal, lifestyle and care information for each resident. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 11 As discussed with the manager, care plans could be further enhanced by highlighting each problem separately, identify goal and describe action that is required by staff/resident to meet the goal and manage the problem. Care plans should include limitations of the residents and assistance that is required. Although there was evidence of some monthly evaluation, this needs to be developed further in conjunction with individualised plans of care. A survey completed by one relative stated, “All the staff are lovely and always keep me informed of all of my husbands movements and health. My husband has not been there very long but he is a lot better already”. Staff said when spoken to about life for the residents, “We try to make the home as good and comfortable as possible, we try to keep the residents involved and as independent as possible”, “It about residents having individual choice, each resident is an individual, each with their own personality and everyone is different”. The files looked at contained a record of visits carried out by chiropodists, G.P’s, opticians and other health care professionals. They had been updated on a monthly basis and contained evidence of resident and family involvement. The medication procedure was discussed with the manager, who spoke with a great deal of knowledge. The system for storing, administering and recording medication are in the main good, although some additional record keeping is needed. Controlled drugs records were well documented, one additional aspect is needed, that of a weekly audit by manager or nominated person. It was also confirmed that only senior care workers who had completed the appropriate training were involved with the medication. The accident records were looked at and accidents are being recorded appropriately. It was however identified that the accident book needed to be updated and an audit of accidents should take place. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14, 15 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents are supported to take part in a wide range of activity in the home and further a field. Resident’s dietary needs and choices are well catered for and relatives and friends are encouraged to maintain contact. EVIDENCE: One of the care staff also has dedicated time for arranging activities for the residents. During discussion they said that they try to do something everyday with the residents, whether it be a sing-a-long, bingo, dominoes, dancing or talking. They said that in the past they have tried to have a set activity programme but this has not really worked so they plan the activities on the day depending upon what the residents want to do. There are some planned activities including a forthcoming visit to Middlesbrough Little Theatre to watch Memory Lane. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 13 The activity person also said that they had attended a Dementia care course, which was really informative and is now looking to develop more activities suitable for people with dementia. They said they were looking at individual residents life histories and planning some activities around this. The activity person was extremely enthusiastic about their job role and was clearly looking for opportunities to build upon what had already been achieved. There was discussion about the commitment from the whole staff team to assist in social and recreational activities for the residents, many of who spend some of their own time assisting and supporting these activities. The pre inspection questionnaire also detailed a range of other social and recreational activities such as visits from the mobile library, hairdresser and entertainers visiting. It also detailed that there is access to church and also Holy Communion. On the second day of inspection the staff team were in the process of decorating the home in preparation for a Halloween party, this was being enthusiastically done. Several visitors were seen during the inspection and it was clear that they are warmly welcomed by the staff team, one relative said, “The staff are very friendly, I can talk to them and it is lovely that I can stay and have tea with my husband”. Another relative said, “The staff are lovely, really helpful and I feel welcome”. Some residents also had their own telephones in their rooms so they could speak to their family and friends whenever they wanted to. Residents who were talked to and could give informed information about life within Windsor Court said, “I don’t mix so much, prefer to stay in my room, so I have my meals in my room and the staff will come and have a chat and check that everything is alright”. The meals were discussed with the residents who were very satisfied with them. They said, “You are given a choice of meals, they are smashing and you are always asked what you want for breakfast”. One relative said, “They looked after my mum very well, they go out of their way and provide her with things she particularly likes such as pork pies and waffles”. Staff said, “The meals are lovely, there is plenty of variety and always fresh fruit and vegetables, residents can have a drink whenever thy want”. The menu if a four week rolling menu and is in the main a traditional menu of meat, potatoes and vegetables, however this is being updated to include a wider variety of tastes. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16, 18 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents are protected by the procedures for dealing with complaints and good procedures are in place to protect residents from abuse. EVIDENCE: A copy of the complaints procedure was on display in the main reception and it was confirmed that this had recently been updated. The complaints log was looked at. There have been no complaints made to the home since the last inspection, however the log and procedure is available and contains the appropriate information should it be required. One resident said, “I have no worries or concerns at all, if I did I would speak with the boss”. During discussion with the staff and the manager, it was confirmed that all staff receive abuse and No Secrets training, this also included catering and housekeeping staff. Staff were able to discuss the topic of abuse and confirmed they had received training on the topic and knew what action to take if needed. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19, 21, 26 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents live in a homely, environment to suit their needs and lifestyles, which is clean and well maintained. Some alteration is needed to ensure protection from potential injury to residents, with the removal or safeguarding of portable heaters and the repair of one of the bath seats. EVIDENCE: A tour of the home took place and in the main was observed to be warm, homely and well maintained. A number of areas had improved since the last inspection, there had been redecoration of several areas of the home a number of new carpets and some laminate flooring laid. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 16 Residents and relatives were very happy on the whole with the environment at Windsor Court. Of the occupied bedrooms visited, there was much evidence of personalisation of individual resident’s bedrooms and residents had also brought some of their own furniture with them. One resident was happy that they had their double bed and other personal belonging around them. One of the relative survey’s did comment that they thought that one of the lounges was now too small. There are a few areas in need of some further improvement, which included the ongoing redecoration of a number of areas, particularly the bathrooms and toilets, which were looking a little tired. Immediate action was taken to address some areas of potential risk to residents, that of additional portable heaters. These were made safe during the inspection. One of the hoist chairs for bathing was also in need of replacement, which again, steps were taken to addressed immediately. The other hoist chairs were also in need of attention to ensure that the holes were covered preventing potential injury to residents. Regular checks are made to ensure that the water temperature for baths and hand basins do not exceed the required level and one of the proprietors has been trained to service the thermostatic mixing valves. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29, 30 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Robust recruitment and selection procedures and regular training opportunities ensure that residents are appropriately supported and protected by a competent and qualified staff team. EVIDENCE: Copies of the duty rota were made available with the pre inspection questionnaire. It was confirmed through discussion with the manager that the skill mix of the care staff was appropriate to meet the needs of the residents and that there was always a senior care worker, who are trained to NVQ Level two and three. Discussion took place with the manager and the proprietor about staffing levels, it was agreed that staffing levels should be continually reviewed ensuring there is sufficient staff to meet the needs and dependency of the residents. Staff records of three staff were examined during the inspection and contained all of the required information such as application form, references, job description and Criminal Record checks. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 18 The pre inspection questionnaire detailed that 60 of care staff have achieved NVQ Level 2 in care. Training was detailed within the pre inspection questionnaire and described by the manager and staff. Included in this is the mandatory training such as fire and first aid as well as more client specific training including, dementia awareness; diabetes; optical awareness. A training matrix was on display within the managers’ office, which detailed all of the training and who had attended what training. Details of Skills for Care Induction were evidenced on the files examined. Staff were very clear about their individual job roles and spoke very enthusiastically about working at Windsor Court. They believed that one of the strengths of the home was the staff team, they said, “Definitely a strength of Windsor Court is teamwork, everyone gets involved and does that extra bit more”. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 19 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35, 38 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents’ benefit from a well managed home, which provides consistently high standards. There are good quality assurance systems in place. EVIDENCE: Windsor Court is a well run and managed home. The manager has appropriate qualifications and experience. Staff said, “She is the best manager I have worked for, and it is a brilliant home”. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 20 Relative stated in surveys, “Excellent home, great staff who look after my mother very well, no complaints whatsoever”. A range of quality assurance systems are in place and includes the views of residents and relatives. A survey/questionnaire is sent out to residents and relatives on a six monthly basis asking if they are happy with the care that is being received and other areas relevant to the resident and home. A report is produced from the surveys, which is available within the reception area of the home. A number of audits also take place including audit of food, laundry and medication. An effective system is in place, which details the personal allowance and transaction of a number of residents. Accurate records of transactions and receipts were available for examination. The pre inspection questionnaire detailed that all of the required policies and procedures are in place. It also detailed that all services and equipment is regularly serviced and a random sample of the records confirmed this. During a tour of the home, discussion took place with the manager abut the use of bed rails and the need to ensure that when these are in use they also have the protective bumpers in place. Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 2 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 X 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X 2 X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 2 Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 22 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard OP21 Regulation 13 Requirement One of the bath hoist seats must be replaced and the others must be adjusted so not to present potential injury to residents. The portable heaters must be removed or adjusted to ensure they do not present a scalding risk to residents. Timescale for action 30/10/06 2. OP38 13 30/10/06 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard OP7 Good Practice Recommendations Care plans should be developed further to ensure that each problem/medical condition is highlighted separately. Care plans should clearly identify the goal and action/care needed to meet the goal and manage the problem. Care plans should include limitations of residents and assistance required Care plans would benefit from being Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 23 individually evaluated. Daily records need to have more detail and be more informative. An up to date accident book should be obtained and regular audit of accidents should take place. The medication records should contain detail of all medication ordered and there should be a regular audit of controlled drugs. The redecoration programme should continue and should include the refurbishment and redecoration of bathrooms and toilets. When bed rails are used, protective bumpers should always be in use. The weighing scales need to be checked to ensure that residents’ weights are being accurately recorded. 2. 3. 4. 5. OP8 OP9 OP19 OP38 Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection Tees Valley Area Office Advance St. Marks Court Teesdale Stockton-on-Tees TS17 6QX National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Windsor Court Residential Home DS0000060372.V316819.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!