Latest Inspection
This is the latest available inspection report for this service, carried out on 1st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Windsor Court Residential Home.
Annual service review
Name of Service: Windsor Court Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Ellis Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 44 - 50 Windsor Road Oxbridge Stockton-on-Tees TS18 4DZ 01642618276 F/P01642618276 yaqubmughal@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Oxbridge Care Limited Number of places (if applicable): Under 65 Over 65 31 0 1 0 31 0 The maximum number of users who can be accommodated is 31 The registered person may provide the following category of service only Care home only - Code PC To service users of the followin gender - Both Whos primary care needs on admission to the home are within the following categories: Old age not falling within any other cateogory - Code OP, maximum number of places 31 Dementia - Code DE maximum number of places, 31 Physical disability - Code PD, maximum number of places, 1 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Provision of a bed in the category of Physical Disability. Increase in total number of registered places to 32. 2 8 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 5 Windsor Court is registered to provide personal care to a maximum number of thirtyone older people, with or without dementia, plus a maximum of one person with physical disability. The total number of people who may be accommodated at any one time is thirty-two. The home is divided into two separate units. The ground floor of the home accommodates a maximum number of eleven older people with dementia. This specialist unit has a communal lounge, a separate dining room and communal toilet/bathing facilities; all bedrooms are single in nature. There is also a unit that can accommodate twenty older people, plus one person with physical disability. This unit has two lounge areas, one designated for those residents who wish to smoke, a separate dining room and toilet facilities on the ground floor of the home; however, bedrooms and bathing facilities are on the first floor. All bedrooms are single in nature. The home is situated in a quiet residential road in the Oxbridge area of Stockton on Tees, and is close to shops, park and other local amenities. All bedrooms in the home environment exceed the size requirements of National Minimum Standards, with five having en-suite facilities, comprising a toilet and hand washbasin. To the rear of the home there is an enclosed garden area and parking facilities for staff and visitors. The weekly fee varies between 381 and 400 pounds, although the actual amount people pay depends on their individual circumstances. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We examined the homes Annual Quality Assurance Assessment, which is the homes self-assessment of its performance to date. We looked at surveys that people who use the service and staff had completed and returned to us with their comments. We considered notifications made by the service and sent to us about significant events. We reviewed the findings of the last key inspection carried out in October 2008. What has this told us about the service? Windsor Court continues to do well against all of the National Minimum Standards concerning Older People, in terms of positive outcomes for the people who use the service. People who use the service and their representatives say that they are happy with Windsor Court. Typical comments received from people who use the service, relatives and staff include: With the home being relatively small, the staff have time to do most things well. They always have time to attend to everybodys needs with a caring attitude. I find the management and staff to be very caring and give their full love and attention to all the residents. They make our visits worth while and it is always a pleasure to see that Mum is in a safe environment. Staff always take time to talk and listen to residents and their families. All staff work well together. The home does very well. It meets the needs of all the residents and is very homely and friendly. Its like a home from home. The staff have lots of training in all aspects of Care. All members of staff are friendly and willing to help each other and service users and their families in any way they can. The home provides the best care for our residents, helping them when they need it and encouraging the residents to keep active if possible. The staff are a good team and we all work together for the best interests of the residents in our care. Our manager is an asset to the home. She is very approachable at all times. The home has good professional relationships with external health and social care agencies. The service is well managed and there are good quality assurance systems in place, with support from the registered provider. The home has a good staff team of well trained personnel. Most care staff have gained qualifications in Care at National Vocational Qualification level 2 or above, or are working towards the award. There are good staff induction and training programmes organised by the home. The personal care provided is very good. What are we going to do as a result of this annual service review? The service is progressing well and its Quality Rating continues to be excellent. There is no intention to carry out a key inspection of Windsor Court before October 2011. However, the service will be subject to continuous monitoring and annual review and may receive an inspection at any time. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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