Inspection on 17/10/05 for Wootton Hall Farm

This inspection was carried out on 17th October 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Wootton Hall Farm 21/01/09

Wootton Hall Farm 06/02/07

Wootton Hall Farm 17/05/05

Wootton Hall Farm 16/12/04

Wootton Hall Farm 05/05/04

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Fairways

Treloar College

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Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 Wootton Hall Farm Tiptoe Road New Milton Hampshire BH25 5SJ Lead Inspector Mr Roy Bega Unannounced Inspection 17th October 2005 07:30 Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 3 SERVICE INFORMATION Name of service Wootton Hall Farm Address Tiptoe Road New Milton Hampshire BH25 5SJ 01425 618717 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Fortune Centre of Riding Therapy Miss Jane Pritchard-Williams Care Home 33 Category(ies) of Learning disability (33), Mental disorder, registration, with number excluding learning disability or dementia (33) of places Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. The home is permitted to accommodate a number of service users between 15 and 25 years of age. Service Users of 15 years of age are to be accommodated for the purpose of pre admission assessment only. 17th May 2005 Date of last inspection Brief Description of the Service: Wootton Hall Farm is one of three student residential units managed by “The Fortune Centre of Riding Therapy”, a Specialist College offering young adults who have a learning difficulty a 3 year further education course through the media of care and management of horses. This is then transferred to personal development towards independent living. Wootton Hall Farm accommodates up to 33 first and second year students annually for three academic terms. Accommodation is provided on two floors in a mixture of single and double bedrooms. The establishment is situated within the boundary of the New Forest approximately two miles from New Milton town centre. During the working day, students are provided with transport to another campus to pursue educational activities. The registered manager is Miss Jane Pritchard-Williams and the Company Director responsible for Regulation 27 visits is Mrs Jenny Baillie. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This report summarises the assessment of the extent to which the National Minimum Standards for Care Homes for adults 18-65 were being met at the time of the inspection. The Fortune Centre of Riding Therapy is a Specialist College offering young adults who have a learning difficulty a 3-year further education course through the media of care and management of horses. Wootton Hall Farm accommodates students from the age of 16 years (and 15 years of age for the purpose of assessment) This inspection therefore, was also carried out in conjunction with the “Supplementary Standards for Care Homes Accommodating Young People aged 16 and 17”. This inspection took place between the hours of 7-30 am and 12-30 pm on the 17 October 2005, a total of 5 hours. Opportunity was taken to look around the unit, view records, talk with several students and staff on duty. Standards not inspected on this occasion will be assessed during future visits. Both the requirements raised resulting from the previous inspection were assessed as being met. There were not any requirements raised resulting from this inspection. What the service does well: The organisation has stringent pre admissions and assessment procedures in place. The organisation has an effective staff team sufficient in numbers and with complimentary skills to support students assessed needs. The Fortune Centre of Riding Therapy employ a compilation of professional staff disciplines i.e. teachers, riding instructors, care staff, physiotherapists etc. who work across the whole of the college. New staff complete “The Learning Difficulties awareness Framework” induction programme accredited by the British Institute for Learning Disability. They are also complete a six-month probationary period mentored by a senior and provided with monthly one to one supervision Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 6 There is a comprehensive staff-training programme in place, which is continually updated in respect of students, and staff assessed needs. Effective quality assurance and quality monitoring systems are in place. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 4 and 5. Prospective students and their relatives are provide with appropriate information to assess whether the college will meet their needs an aspirations. EVIDENCE: The college’s statement of purpose has been reviewed subsequent to the previous inspection. The inspector was informed that it planned to produce the document both in audio and digital videodisc. A random sample of two first year students assessments admitted in September 2005 were seen and assessed as being comprehensive. Discussions with all of the new students indicated that they were fully involved with the process in having a week’s residential visit before deciding to attend the college. A sample of two contract/statement of terms and conditions between the college and students’ were seen. They included the required information. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: None of the standards in this section were assessed on this occasion. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 10 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: None of the standards in this section were assessed on this occasion. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 11 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 20. Students are protected by the college’s policies and procedures for the management of medicines. EVIDENCE: The college employs a head of medical health care. Discussions have been held with the Commission for Social care Inspection with regards to the college devising a policy and procedure for students to retain administer and control their own medication within a risk management framework. Management informed the inspector that this is in the process of being written. This was reflected in discussions with several students who indicated that they would like to be given the opportunity to manage their own medication. Medication was observed to be administered in a sensitive manner. Records of administering medication were maintained as required. Medication was stored correctly. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 12 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: None of the standards in this section were assessed on this occasion. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 13 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 25, 26, and 27. The premises are suitable for its stated purpose as a specialist college; accessible, clean, safe and well maintained. Students are encouraged to personalise their bedrooms. EVIDENCE: The inspector had the opportunity to walk around communal areas and students bedrooms’, which are in good decorative order. There is a programme of redecoration that is usually completed during the summer break. A full time maintenance engineer is employed to ensure daily snags are rectified. Furniture and fittings are of good quality, and are as domestic, unobtrusive and ordinary as is compatible with fulfilling their purpose within a college environment. The inspector was informed that it is planned to replace several bedroom carpets as part of the college’s maintenance and renewal programme. Students informed the inspector that they had personalised their rooms with posters and “Knick knacks” and been provided with keys. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 14 Five bedrooms have en-suite toilet and shower facilities. The remainder of bedrooms are provided with suitable and sufficient communal bathing and toilet facilities. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 15 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 32 and 34. Students benefit from a stringent recruitment policy and procedure, staff being appropriately trained and having good awareness of their roles and responsibilities. EVIDENCE: The Fortune Centre of Riding Therapy employ a compilation of professional staff disciplines i.e. teachers, riding instructors, care staff, physiotherapists etc. who work across the whole of the college. Records were seen for three recently appointed staff which included copies of detailed job descriptions and required documentation. New staff have completed “The Learning Difficulties awareness Framework” induction programme accredited by the British Institute for Learning Disability. They are also complete a six-month probationary period mentored by a senior and given monthly one to one supervision. The inspector was shown the college’s training schedule that detailed courses for individual staff that have been and need to be competed. Observations, discussions and available records indicated that Wootton Hall Farm has an effective staff team with complementary skills and sufficient in Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 16 numbers to support current students’ needs. Discussions with staff indicated an awareness of their own knowledge and skill limitations. The inspector was shown the home’s training schedule that detailed courses for individual staff that have been and need to be competed. Staff spoken with portrayed a positive attitude towards training. Positive relationships and respect was evident between students and staff on duty. Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 17 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 39. Effective quality assurance and quality monitoring systems based on seeking students, family members EVIDENCE: Internal and external audit and quality assurance systems are in place. Discussions and information indicated that students have weekly one to one meetings with their tutor to discuss any comcerns with regards to the daily running of the unit. Students informed the inspector that they are listened to and feel suppoprted. The organisation has a quality assurance group comprising of staff, independent professionals and trustees. The group meets bi-monthly. Reports were seen Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 18 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME CONCERNS AND COMPLAINTS Standard No 1 2 3 4 5 Score 3 X X 3 3 Standard No 22 23 Score X X ENVIRONMENT INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score X X X X X Standard No 24 25 26 27 28 29 30 STAFFING Score X 3 3 3 X X X LIFESTYLES Standard No Score 11 X 12 X 13 X 14 X 15 X 16 X 17 Standard No 31 32 33 34 35 36 Score 3 3 X 3 X X CONDUCT AND MANAGEMENT OF THE HOME X PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Wootton Hall Farm Score X X 3 X Standard No 37 38 39 40 41 42 43 Score X X 3 X X X X DS0000012372.V257885.R01.S.doc Version 5.0 Page 19 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Wootton Hall Farm DS0000012372.V257885.R01.S.doc Version 5.0 Page 20 Commission for Social Care Inspection Hampshire Office 4th Floor Overline House Blechynden Terrace Southampton SO15 1GW National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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