Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Wootton Hall Farm.
Annual service review
Name of Service: Wootton Hall Farm The quality rating for this care home is: The rating was made on: two star good service 2 1 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joyce Bingham Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Tiptoe Road New Milton Hampshire BH25 5SJ 01425618717 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Fortune Centre of Riding Therapy Number of places (if applicable): Under 65 Over 65 33 33 0 0 The maximum number of service users to be accommodated is 33 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia (MD) Learning disability (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Wootton Hall Farm is one of three student residential units managed by The Fortune Centre of Riding Therapy, an Independent Residential Specialist College offering young adults who have a learning difficulty a three year further education course through the media of care and management of horses. This is then transferred to personal development towards independent living. Wootton Hall Farm accommodates up to 33 first and second year students annually during three academic terms.
Annual Service Review Page 2 of 6 none 2 1 0 1 2 0 0 9 Accommodation is provided on two floors in a mixture of single and double bedrooms. The establishment is situated within the boundary of the New Forest approximately two miles from New Milton town centre. During the working day, students are provided with transport to another campus to pursue educational activities. The registered manager is Miss Jane Pritchard-Williams. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: --The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well the service meets the needs of people living there. It also gave us some numerical information about the service. --11 surveys returned to us by people using the service (20 requested). --Information we have about how the service has managed any complaints. --What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. --The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. --Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and comprehensive, giving us all the information we asked for. Currently the service is accommodating xx service users. We looked at the information in the AQAA and our judgment is that Wootton Hall is still providing a good service and that they know what further improvements they can still make. The AQAA told us that as a result of listening to service users views the students have a greater responsibility for use and management of their mobile phones, have more opportunity to give their views regarding the decor and facilities, and have the opportunity to ride horses more frequently with the general public i.e. charity fun rides. We were told that the service has developed and improved assessment procedures and through session observations, the delivery of service in which the student is involved with aims and targets tailored to meet their individual needs. New furniture has been purchased for the Barn Area and Sitting room. Parts of the communal areas, and the majority of student bedrooms have been redecorated. New bedroom furniture, curtains and mattresses have been provided. We were told that as each student intake varies the service continually reviews how to expand student understanding of their rights and responsibilities, whilst balancing their needs for learning and protection against the risks involved i.e. managing relationships and use of phones. Each of the service users who responded to the surveys said they had been provided with adequate information about the service and had been asked Annual Service Review Page 4 of 6 before they came if they wanted to live at Wootton Hall. All knew who to talk with if they were unhappy about anything although seven were unclear how to make a formal complaint. 28 said they always make decisions about what they do each day; 61 said they did sometimes. 44 said the home is always fresh and clean; 44 said it was sometimes; one said usually and one said never. In relation to staff support 55 said the staff and management always treat them well; 16 usually and 16 sometimes. Additional positive comments about the service from the students include what they liked, the food its cool! Helps me learn, keeps us safe and healthy, warm rooms, the home is always tidy and the food is nice, they feed us until I am full up, listening to problems, makes me smile, looks after you and theyre nice. They felt the following could improve-more help with everyday life, who is capable of being out on their own, nice to have company but lots of arguing, some staff rude, more lie ins, wake up later, they could let us have more freedom and the right to make decisions, listen more often, more optional activities, get out a bit more for our independence, I would like a single bedroom, a new shower because its too weak, ask if you would like to share or have own room, call teachers by first name, and let us paint our rooms. No legal requirements were made as a result of the last inspection. Three areas identified for improvements included more guidance and opportunity for student management of their own unstructured free time to help them in their move towards adulthood; raising the level of staff training in National Vocational Qualification Level 2 and increased dedicated day to day management in the home to focus on maintenance matters and office processes. According to the internal quality assurance assessment progress has been made in these areas. The service continues to let us know about things that have happened since our last key inspection. Notified incidents have been reported. The service has fully co-operated and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and we will do a key inspection by 20 January 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
