Latest Inspection
This is the latest available inspection report for this service, carried out on 5th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 281 - 287 St Georges Road.
Annual service review
Name of Service: 281 - 287 St Georges Road The quality rating for this care home is: The rating was made on: two star good service 1 7 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: George Skinn Date of this annual service review: 0 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 281, 283, 285, & 287 St Georges Road Hull East Yorkshire HU3 3SW 01482618096 01482329337 stgeorgesroad@avocettrust.co,uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Cherryl Dawn Bellamy Conditions of registration: Category(ies) : learning disability Conditions of registration: Avocet Trust Number of places (if applicable): Under 65 Over 65 12 0 To retain one service user over 65 years of age. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The service at 281-287 St Georges Road is managed by Avocet Trust who rent the premises from Sanctuary Housing. It is one of a small number of similar services that Avocet provides. Avocet Trust is a registered charity. 281-287 St Georges Road consists of four separate units registered to provide care for twelve (12) with a learning disabilty. The home is situated just off the Hessle Road shopping area to the west of the city Hull. 1 7 0 3 2 0 0 9 Annual Service Review Page 2 of 6 Two (2) of the units are for four (4) people and two (2) are for two (2) people, all accommodated in single rooms and each house has its own separate garden area. Three (3) houses have a relaxation room and the house without has an additional lounge. Each house also has a communal lounge/dining area, kitchen, laundry and bathroom. One (1) house has an additional bathroom. There are a variety of shops, pubs, GP surgeries and post office all within walking distance. Public transport to various parts of the city is easily accessible and in addition some of the people who live at the home have their own car arranged through their mobility benefits. There are parking facilities on-site. Additional charges are made for the following: newspapers/magazines, hairdressing, chiropody, transport for social activities and sweets. Information on the service is made available to people via the Statement of Purpose, Service User Guide and inspection report. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. One 1 person who live at the home returned a survey. This told us that they had a choice in how they spent their day, they knew who to speak to if they were not happy and they had plenty of activities to choose from. We received four 3 surveys from the relatives of the people who live at the home. They told us that they were satisfied with the over all care their relatives receive and they though people were well cared for. They told us they thought the home was clean, the staff worked together well as team. The relatives told us that they though the staff were well trained and liked the fact the staff have a recognised qualification. We received five 5 staff surveys. These told that the staff receive training about the needs of the people who live at the home and how to keep people safe. The staff told us that they though they worked well as a team and that the communication was good between the management and the staff. They felt well supported by senior managers and had lots of opportunity for training. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We are not going to change our inspection plan, and will do a key inspection by 17/03/11. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
