Latest Inspection
This is the latest available inspection report for this service, carried out on 16th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 71 London Road.
Annual service review
Name of Service: 71 London Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Robert Pettiford Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 71 London Road Southborough Tunbridge Wells Kent TN4 0NS 01892515520 F/P01892515520 mhr71london@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mental Health Residential Limited (MHR) Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users to be accommodated is 9. The registered person may provide the following categories of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Mental disorder, excluding disability or dementia (MD) maximum number of places 9. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 71 London Road (the Service), is registered to provide accommodation and personal care for nine people who have difficulties with managing aspects of their mental health. The property is a detached house. All of the people in residence have their own bedroom. A self contained flat that is linked to the main accommodation. All of the bedrooms in the main accommodation, have a hand basin. The property is located about half way between Tonbridge and Tunbridge Wells. It is within normal walking Annual Service Review Page 2 of 6 distance of shops and other community-based facilities. The Registered Provider is a charitable organisation. It rents the premises from a housing association. The Registered Provider gives a variety of information to prospective people who might want to live in the Service. There is a Service Users Guide. This is a brochure that outlines the principal features of the facilities and services available in the Service. There is a document called the Statement of Purpose. This gives a more detailed account than does the Guide. Also, the Registered Provider ensures that a copy of the most recent Inspection Report from the Commission, is available for reference. The current weekly fee for residence in 71 London are according to assessment. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Surveys were sent to residents, staff and healthcare professionals. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last Inspection report dated 11/10/07 showed: - The people who use the Service consider that 71 London Road provides them with a relaxed and comfortable setting within which to make their home. They say that they receive all the assistance they need to lead varied lives of their own choosing. As appropriate, several of the people in residence have been helped to access a range of social and vocational opportunities. A new self-contained flat has been established. This has been done to better enable two of the people in residence to extend their independence. Various training resources have been provided for support workers, or they have been arranged for the near future. Particular aspects of the arrangement used to manage potential risks to health and safety need to be developed further. Some repairs to the building and its contents are outstanding. The quality assurance system should be strengthened. The arrangements used to double-check that support workers know how to operate the fire safety system should be developed further. Evidence from AQAA (Annual Quality Assurance Assessment) and other information showed: The home did send us their annual quality assurance assessment (AQAA). The information they gave us was comprehensive and showed a lot of information or what the home considers it could do better. The AQAA along with other information and Annual Service Review Page 4 of 6 intelligence contained sufficient information to contribute towards making a judgement about the frequency of inspections. The AQAA detailed a range of improvements that had been made to the home and to the delivery of care to the service users. All areas showed evidence that the home considers that there is always room for improvement and strives to provide the best possible service. Many surveys were returned that showed that the home puts the residents at the centre of everything it does and contained all positive comments. No complaints or safeguarding adult referrals have been made or received. Any notifications received made on evidence available did not give the Commission cause for concern in the context of the service provision and were seen to be managed appropriately. In the view of the completed AQAA and no negative intelligence we do not propose to change the current inspection schedule. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. This Annual Service Review will not change the quality rating for the home. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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