Latest Inspection
This is the latest available inspection report for this service, carried out on 12th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 72 Milton Road (Welcome House).
Annual service review
Name of Service: 72 Milton Road (Welcome House) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 72 Milton Road Gillingham Kent ME7 5LW 01634574644 Telephone number: Fax number: Email address: Provider web address:
amanda@welcomehouse.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Dr Toqeer Aslam Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category; Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 72 Milton Road is a registered care home for three adults with mental health problems. It is one of nine homes owned and managed by the Welcome House Group. The service user guide, statement of purpose, and reports from the Commission for Social Care inspection are available to service users and are kept in the lounge. Purchasers of the service will be given a full breakdown of the fees charged. Staff are not on duty in the evening or overnight. During these times service users have access to an on-call staff member. The home is situated in a residential area with easy access to public
Annual Service Review Page 2 of 6 There is currently no registered manager. transport and local shops. Gillingham town centre is approximately one mile away. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for the people using the service. It also gave us some numerical and statistical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations and key professionals. What other people have told us about the service. What has this told us about the service? The home returned their AQAA when we asked for it. This document was completed in good detail and provided a summary of significant changes over the past 12 months, future developments and areas for improvement identified through the homes quality monitoring programme. We reviewed the information contained within the AQAA and it is our judgement that they continue to provide a good service for the people who use it. The AQAA stated that the home have developed more opportunities and information to enable service users to access community resources and key worker meetings have been introduced. It was also reported that all staff have received mandatory training and completed courses in service specific topics such as mental health awareness. A new manager has been recently appointed who has 15 years of experience in the care sector, however she needs to complete all relevant qualifications and apply for registration as a manager. No requirements were made under the Care Standards Act 2000 at the last key unannounced inspection. There have been no complaints received in connection with the service over the last 12 months. No adult protection alerts have been raised regarding the home. A complaint was received in connection with another service in the group, which was investigated Annual Service Review Page 4 of 6 by the organisation and a new manager was appointed affecting 72 Milton Road. Service users have told us in the past that they are happy with the service that they receive, making comments such as, I can do what i like, but the staff support me when i need it and I like it here, we all get on. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they manage issues well. They work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 7th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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