Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbeyfield 10 Eastfield Park.
Annual service review
Name of Service: Abbeyfield 10 Eastfield Park The quality rating for this care home is: The rating was made on: three star excellent service 2 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Juanita Glass Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 10 Eastfield Park Weston Super Mare North Somerset BS23 2PE 01934622144 01934644532 liz59@aol.co.uk www.abbetfieldwsm.co.uk The Abbeyfield (WSM) Society Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 18 The maximum number of service users who can be accommodated is 18. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 10 Eastfield Park is a care home owned by The Abbeyfield (Weston-super-Mare) Society and offers 24-hour personal care and accommodation for up to 20 elderly people. The home is at the end of a quiet cul-de-sac in Weston-super-Mare, near a small private park. The home is on two floors and has a passenger lift. There are 17 single bedrooms, 13 of which have ensuite facilities. Residents may bring in small items of furniture if they wish, after discussion with the manager. There is an extensive front garden with
Annual Service Review Page 2 of 6 2 9 0 1 2 0 0 9 seating. Regular transport is provided daily for residents wishing to go into town and the sea front. Fees vary and an up to date quote can be obtained from the home manager. PLEASE NOTE: the correct email address is sheila@abbeyfieldwsm.co.uk. The provider web address is www.abbeyfieldwsm.co.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection, which was carried out on 29th January 2009. This included, The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people living at Eastfield Park. It also provides some numerical information about the service. Information we have about how the service has managed complaints. What Eastfield Park have told us about things that have happened in the Service. We also looked at the last Key Inspection report. What has this told us about the service? Eastfield Park sent us their Annual Quality Assurance Assessment (AQAA) when we requested it. It was very clear and gave us all the information we asked for. We looked at the information provided in the AQAA and our judgement is that Eastfield Park continues to provide an excellent service and that they know what further improvements they need to make. We looked at the last Key Inspection Report. At the last inspection we said, Eastfield Park continues to provide a homely, caring and supportive environment. Staff are dedicated to meeting the needs of people living in the home in a personal person centred way. People we spoke to said they felt well cared for by staff who understood their needs. One person said they are so kind never a sad face. We spoke to a group of people sat in the lounge after lunch they praised staff highly and said they were very happy with the care and support they received. The manager told us in the AQAA that they had continued to look at ways of improving the way people lived. They said that they continued to seek peoples views and opinions by holding regular resident meetings when people could discuss their lifestyle and any concerns they had. They also spoke to people on a daily basis encouraging them to raise any issues they may have. They were always looking for different ways to empower people living at Eastfield Park. An annual survey would be carried when peoples opinion were sort and a report collated to enable staff to act on any suggestions or problems. As a result of listening to people they told us that they had introduced weekly Tai Chi sessions which were proving very popular. Some residents had also joined in baking sessions when they made cakes and pastries to be eaten at tea time. Following discussions with residents all rooms had door keys and those residents who wished to have their key and lock their doors did so. We also require registered services to recognise the Equality and Diversity needs of people within their home. They told us in their AQAA that to respect peoples equality and diversity they had policies and procedures in place that stated there were no Annual Service Review Page 4 of 6 barriers or restrictions to admission into an Abbeyfield Home. Application forms had been improved so people were encouraged to be involved in completing the Equality and Diversity form. The manager stated that all staff have access to Equality and Diversity training. They told us about other changes they had made in the home. They had actively supported married couples in making decisions that would suit their preferred accommodation. They had also supported people to continue to be as independent as possible. All staff had accessed training in supporting people with End of Life care. Activities had continued to develop to support peoples wishes. As a result as well as the regular Tai Chi and baking they offered theatre trips, bingo, quizzes, tea dances and talks from outside sources, such as a local solicitor who spoke to people about finances and enduring power of attorney. When a resident moved into Eastfield Park they would be given a welcome pack which included change of address cards for them to ensure they maintained contact with family and friends. Eastfield Park continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people living in their home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living in the home. Annual Service Review Page 5 of 6 Reader Information
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