Latest Inspection
This is the latest available inspection report for this service, carried out on 18th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbi Lodge.
Annual service review
Name of Service: Abbi Lodge The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Hellier Date of this annual service review: 0 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 13 Clifton Road Weston Super Mare North Somerset BS23 1BJ 01934642251 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Lorraine Mutch Number of places (if applicable): Under 65 Over 65 0 7 May accommodate older persons (category OP) who require personal care only. May accommodate up to 7 persons of either sex. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbi Lodge is a small residential care home registered for seven older persons. The accommodation in this home is on two floors with a stair lift for easy access to the first floor. All rooms have vanity units and are well decorated to residents tastes. It is on a quiet residential road not far from the sea front with local shops and amenities within reasonable walking distance. The building is an older property and its decoration and furnishings give it a strong sense of the house being a family home. Dedicated sitting areas at the front, and a well kept garden at the back, of the property allow for good weather activities outside. Garden furniture is provided. Provision is made within the home for a variety of activities and outings, which also enable close links with the local community to be maintained. The provider makes information available through a
Annual Service Review Page 2 of 6 brochure about the home. CQC /CSCI reports are available to read on request. The fees are 365.65 pounds per week with additional charges being made for hairdressing, chiropody, and newspapers. This information was provided in March 2008. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. We got good information from the AQAA. It was very detailed with clear evidence of how the home has worked to improve since the last key inspection. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. People living in the home always tell us they are happy there. They are particularly pleased with the quality of the food they get and activities they are able to do. One comment was I am well looked after by staff who really listen. I would recommend the home to anyone. Another comment told us I enjoy living here and the staff are extremely helpful and very friendly. A further comment told us marvellous care and nothing is too much trouble. We received comments from two members of staff who work at the home. They told us the home is a good place to work and communication systems are good, ensuring that they receive up to date information about the care needs of the residents. This means that residents receive individual care as they wish. One comment told us we treat residents as individuals and regularly assess their needs. In the AQAA we are told the home is run in the interests of the residents as a family home, based around family values. The comments received reflect residents experience their needs are well met by competent staff. In the AQAA we noticed that some annual maintenance checks had not been completed Annual Service Review Page 4 of 6 for the safety of residents and recommend these are done as soon as possible. We also received survey responses from two Healthcare Professionals who told us the home is very welcoming and has good management. They also said there are excellent interactions between home staff and residents. Residents always very happy. the manager promotes choice and independence within individual capability. The home continues to let us know about things that have happened since our last key inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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