Care Home: Agincourt

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What the care home does well Care staff working in the home were kind and caring to people living in the home. What the care home could do better: At the end of this inspection there are no requirements and one recommendation. It is good practice to verify all written references ensuring the recruitment practice is robust to fully protect the vulnerable people who use the service. Random inspection report Care homes for older people Name: Address: Agincourt 116 Dorchester Road Weymouth Dorset DT4 7LG one star adequate service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Tracey Cockburn Date: 2 2 0 6 2 0 1 0 Information about the care home Name of care home: Address: Agincourt 116 Dorchester Road Weymouth Dorset DT4 7LG 01305777999 01305777999 office@agincourt.plus.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Roslynn Ann Camp Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Meryl Susan Hodder,Mr Derek Edwin Luckhurst care home 31 Number of places (if applicable): Under 65 Over 65 26 26 5 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Only room 7 to be used as a double. Date of last inspection Brief description of the care home 0 0 0 Agincourt care home is registered to provide residential care for a maximum of 31 people, this includes 26 residents over the age of sixty five with a Mental Disorder or dementia and five people in the category of old age and not falling within any other Care Homes for Older People Page 2 of 8 Brief description of the care home category. The home is situated on one of the main roads into Weymouth, approximately one mile from the town centre and half a mile from the sea front. It is close to a range of amenities including a post office, shops, pubs and churches. A bus stop is on the road outside the home, for buses to and from Weymouth. Agincourt has been owned and managed by the current registered providers, Mr Luckhurst and Mrs Hodder, for approximately 16 years. Mrs Ros Camp became the registered manager in April 2003 and is responsible for the day-to-day running of the home with the assistance of a deputy manager. The home specialises in the care of elderly people who are mentally frail and most of the service users currently accommodated experience dementia or a related mental disorder. Residents bedrooms are on the ground and first floor of the home; many of the ground floor rooms have patio doors providing direct access into the back garden. There is a communal lounge on each of the two floors floor and a separate dining room on the ground floor. Assisted bathrooms are available on the ground and first floors of the home and many rooms have en-suite WCs. A passenger lift links the ground and first floor. There is level access to most rooms; some first floor bedrooms are separated from the lift by steps. At the rear of the premises is an attractive garden, pond with a water feature and flower borders, lawns and garden furniture and gazebo. The garden is fenced and secured and is used by the residents in the warmer weather. Laundering of clothing and household linen is carried out at the home and arrangements can be made for chiropodists, opticians and other health and social care professio Care Homes for Older People Page 3 of 8 What we found: This was an unannounced visit to the service. We looked at the care records for the last two people to be admitted to the home. We looked at the records for the last two staff to be employed. We looked at medication, including controlled drugs. We spoke to staff and to people who use the service. We toured the building. We found that people are only admitted to the home on completion of a pre admission assessment which is completed by someone from the home and involves either the person themselves or their representative. We found that care plans are clear, identify people needs and how the support will be provided. We found improvements since the last key inspection, care plans and recording are now more precise about the food and drink that people consume especially if they are nutritionally at risk. We found the communal areas are more stimulating with items for people to pick up and hold and more sensory stimulation for those people who are cared for in bed. We observed lunch and it was relaxed and unhurried with staff engaging people in conversation. We were shown the controlled drugs and medication practice in the home and we were told that senior staff complete a twelve week medication course which is accredited. There are now care plans in place for anyone on as and when or PRN medication. There are now care plans in place for people who have been prescribed creams so that staff know exactly when, why and how the cream is to be applied. We looked at staff files and found the appropriate checks are completed before they start work and an induction takes place so they know what is expected of them. Two or more references are received but they are not always verified. We were told that there is a training plan in place for people. We were told that a deputy manager has been recruited and that since the last inspection there is a new activity co-ordinator. We looked at various areas of the home as a concern had been raised that people were not supported, medication had been found on the floor and that chairs were at times wet. During our visit we found the home smelt fresh and all the bathrooms were clean. We spoke to a senior member of staff about medication practice. We observed staff throughout our visit and they were supportive and prompt to help people. What the care home does well: Care staff working in the home were kind and caring to people living in the home. Care Homes for Older People Page 4 of 8 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 29 The registered person should ensure that written references are verified by telephone. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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