Care Home: Aintree Lane

Similar services:

• Clover House
• Parkside
• Park Lodge
• Mere Hall View
• St Bonaventures
• Hudson Road
• Whitewalls
• Home Farm

What the care home does well 89 Aintree Lane is a well-established care home, which has recently changed purpose to that of a respite service. Service users and their families who commented during the inspection were satisfied with the service provided in Aintree Lane. They said they had received plenty of information about the way the service will be given and were involved in the planning of care and support. Service users continue to follow their usual interests and education during their stays in Aintree Lane and a relative said, "They go for days out and for meals, (name) looks forward to his time there." A service user said, "If I didn`t like it here I wouldn`t keep coming back." The mother of a service user said, "We both benefit from this service, it is ideal." The house is homely, well maintained and was to service users` satisfaction, relatives who commented on the environment were satisfied with comfort and standards. Comments include, "The place is always neat and clean." "Very homely and modern, (name) loves staying there." The staff employed in Aintree Lane are experienced and well trained and those family members who commented, on behalf of service users, said the manager and staff are approachable and very helpful. A relative said "(Name) likes talking with the staff about music. He is fond of them. As soon as he comes home after staying there, he is asking when he will be going back again." What has improved since the last inspection? There were no requirements or recommendations given during the last inspection. What the care home could do better: To ensure that staff`s competence in patient handling is updated, and to avoid accident or injury, it is recommended that relevant training updates, be carried out. CARE HOME ADULTS 18-65 Aintree Lane 89 Aintree Lane Aintree Liverpool Merseyside L10 2JJ Lead Inspector Mrs Trish Thomas Key Unannounced Inspection 25th October 2007 10:00 Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Aintree Lane Address 89 Aintree Lane Aintree Liverpool Merseyside L10 2JJ 0151 526 0090 0151 531 8348 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Sefton New Directions Limited Mrs Susan Elizabeth Rimmer Care Home 5 Category(ies) of Learning disability (5) registration, with number of places Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following categories of service only: Care home only - code PC, to people of either gender whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD The maximum number of people who can be accommodated is: 5 Date of last inspection 10th May 2007 Brief Description of the Service: 89 Aintree Lane is a care home, which has recently been taken over by New Directions Limited, and the registered manager is Mrs. Susan Rimmer. Aintree Lane is not a permanent home but provides a residential respite service for people who have a learning disability. There is an established staff group who have training and qualifications relevant to the service and the needs of those who use it. The home is a converted dwelling house, with gardens at the front and off street parking (including a disabled parking space), at the side of the building. Aintree Lane is close to local shops and there are good transport links in the area to Liverpool and Southport. Service users are allocated respite periods by the placing authority (Sefton Council) and the charge for the service is £63.25 per week, subject to financial assessment. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The visit to Aintree Lane was un announced and the methods used were, speaking with the manager, Mrs. Susan Rimmer, and two members of staff who were on duty. Records compiled in Aintree Lane regarding health & safety and staffing were read. Support plans for two of the people in residence were tracked. A sample of quality questionnaires was read and the relatives of seven people who regularly use the service were contacted by telephone. A tour of the premises was carried out and time was spent sitting with two of the residents, and discussing their experience of the service. What the service does well: What has improved since the last inspection? There were no requirements or recommendations given during the last inspection. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 6 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. Prospective residents (and those who stay in the home for regular respite stays), have had their needs assessed and are given information about Aintree Lane before moving in. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Standards 1,2,3,4. Aintree Lane has an up to date statement and purpose, which sets out the service aims and objectives and facilities available. All admissions are on a temporary basis for respite breaks and prospective residents are given a service user guide, which gives them plenty of information about what the service has to offer. Service users are referred to Aintree Lane through social services and each person has had their needs assessed by their social worker. A copy of the assessment is provided to staff at Aintree Lane and on this basis a decision will be made as to whether the service can meet the person’s needs. The manager, Mrs. Rimmer described the ways in which the needs of people who have a learning disability will be met in Aintree Lane. Assessments cover a wide range of the social, cultural, health and personal care support needs of each person. To ensure service users’ diversity is respected, training programmes for staff reflect the skills and qualifications needed to support Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 9 each person with competence and empathy. Service users’ religion, culture, preferences and contacts are recorded on support plans, to ensure they follow their chosen lifestyle and there is ongoing communication with family during their stay. Staffing levels are flexible to cater for the social and community support needs of service users and they continue to take part in their chosen interests, subject to risk assessment. The majority of service users of Aintree Lane are ambulant, but to support people who have physical disabilities, there are adaptations to the home. There is a range of disability equipment, including hoist with ceiling tracking and a spacious ground floor bedroom with convenient assisted bathing and toilet facilities. There is ramped access to the garden from the street at the front of the house and level access at the side to a disabled parking space. A service user who has regular respite breaks was in the house during the visit and said he likes Aintree Lane or he wouldn’t keep coming back. In cards from service users to staff, the following comments were stated, “Thank you for taking care of me. I really enjoyed my stay.” “Thank you for all your care and support for (name) over the past twelve months.” Staff confirmed that as part of the assessment and admissions procedure, prospective service users of Aintree Lane are invited to visit before moving in. In this way they will meet the staff and those who use the service, informally. The visits are social occasions where a meal and discussion will be shared and the person will have a tour of the home to make sure the accommodation will be to his/her comfort and satisfaction. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is excellent. Service users’ changing needs and personal goals are reflected in their support plans and they are involved in the decision making process. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Standards 6,7.8.9.10. There were three people staying in Aintree Lane at the time of the visit and their support plans were read. Two support plans were tracked in detail by checking the outcomes of assessments with action plans and risk assessments and by speaking with both service users. Each support plan had been formed on the basis of assessment outcomes and in this way staff have the guidance needed to address specific areas of need, and to support the person’s strengths and capabilities. Staff are skilled in planning support as they have received relevant training. Support plans are reviewed and amended on each person’s repeat admission to Aintree Lane or when any change in need becomes evident during their stay. The manager confirmed that service users Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 11 and their representatives are involved in the planning of support, and a service user said, “Things here are as I like them.”. Information about Aintree Lane is in formats which are suitable for service users (such as picture bank) and staff have developed good alternative communication skills through training and experience with individual service users. Quality questionnaires in picture bank format, are distributed to residents, for ongoing feedback on Aintree Lane and comments slips are left in the hallway for their (or their visitors’) regular use. In this way, service users’ opinions are listened to and will be acted upon. The service supports people to remain in their own homes through providing regular respite breaks for them, which in turn supports their family carers. To ensure that service users continue to follow their normal pursuits in leisure and education, there are procedures in place to assess and manage risk. Service users were benefiting from the procedures in place, which give the freedom and independence. One young person was out shopping with a member of staff, another went out with his allocated support worker who also supports him when he is living at home. Aintree Lane has procedures for privacy and confidentiality of information, and in speaking with staff it was evident that they are aware of the procedures and adhere to them. Service Users’ files are held secure in the office and there are secure systems for storage of files, and protecting the IT system in use. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. Residents’ diversity is supported and they continue to live their preferred lifestyle when staying in Aintree Lane. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Standards 11,12,13,14,15,16,17. Staff of Aintree Lane provide the support needed for service users to retain and develop independent living skills and follow their preferred lifestyle, as in their own homes. Service users’ social histories and religion are recorded before they move in to Aintree Lane, and plans are formed to guide staff in supporting them to follow their beliefs and interests. Service users continue to attend education and day centres during their stay, or they may choose to have time off. Staffing levels are flexible and in this way people can choose what they want to do during their stay, either to relax in the home, go out for example, lunch, to the pictures, bowling or shopping. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 13 Aintree Lane has I.T. equipment, musical systems and televisions and service users had brought some of their possessions with them to personalize their bedrooms. Service users appeared relaxed in the company of staff during the visit and were spending time in the kitchen and lounges when not out shopping. The manager said that there is ongoing contact with service users’ relatives during their stay and between visits. Respite breaks in Aintree Lane are arranged to accommodate the needs of service users and their families to ensure that they are of most benefit to all concerned. There is a well-equipped kitchen in Aintree Lane and service users are asked what they would like to eat. Support staff cook the meals, and service users may assist in food preparation, subject to risk assessment, if they choose to do so. Some like to make drinks and snacks and their participation in household tasks, such as gardening, is encouraged. Staff said that healthy eating is promoted in Aintree Lane and special diets are catered for subject to nutritional assessment. Service users’ families who were contacted by telephone said, “Aintree Lane is superb we are delighted with the service. (Name) likes talking to the staff about music, he is fond of them.” “The place is so homely.” “It is very good. They go out shopping and for day trips. (Name) looks forward to staying in Aintree Lane.” “(Name) goes to a day centre and to college and can keep that up when he is staying in Aintree Lane. It is great.” Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. Service users receive personal support in the way the prefer and require and their physical and emotional health needs are met. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Standards 18,19,20. Support plans give guidance to staff in the ways of providing personal care, guiding or moving service users and communicating with them. A service user confirmed that there are no unreasonable routines in Aintree Lane and they have a say in the way they want their care to be given. A relative said, “I said the way I wanted things for (name) and they stick to that. Staff are very polite and the place is neat and clean, very comfortable. (Name) enjoys staying in Aintree Lane.” Another said, “They appear to be meeting (name) ‘s requirements. They look into the risks first. So far they are doing a good job.” Service users’ health care needs are assessed before they move in and arrangements made during their stay, for access to a G.P. (if outside the locality of their usual G.P.) and for support from paramedical and specialist Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 15 services if needed. Details of prospective service users’ state of health were seen in care files during the visit. Staff of Aintree Lane will support service users’ to take their prescribed medication within the home’s medication policy & procedure. Medication will be accepted into Aintree Lane from a service user’s home, only if it is in the pharmacy container. All medication administered is recorded on medication administration records and unused medication returned home with the service users is counted and the amounts checked against records to ensure all drugs are accounted for. Medication is stored in a secure area of the home, and staff who support service users to take their medication, have received relevant training. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. Service Users’ views are listened to an acted upon and they are protected by the procedures and training in place. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Standards 22,23. Aintree Lane has a complaints procedure, which is given to prospective service users and their representatives with the service user guide. The procedure for making a complaint is set out clearly with stated time limits. A relative who was asked said, “If I had a complaint, I know they would deal with it. They are open to opinions and always keen to improve things.” A service user said, “They’re ok here. There is nothing wrong.” There have been no complaints about Aintree Lane to CSCI since the last visit. In the best interests of service users, Aintree Lane has procedures for Protection of Vulnerable Adults and “whistle-blowing” and staff have received the relevant training. Staff, who were spoken, with are aware of the procedures and how they would be followed in alerting suspected abuse to the appropriate agencies. There have been no POVA investigations relating to Aintree Lane since the last visit. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is excellent. To ensure that the accommodation is suitable for service users, Aintree Lane is well maintained and provides a homely, safe and comfortable environment. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Standards 24,26,27,28,29,30. The service is provided in a converted dwelling house, close to shops, transport links and local amenities. The décor and furnishings are of good quality and are contemporary and domestic in style. A service user said, “It is great here, I like coming.” A relative said, “The place is lovely, always neat and clean.” The bedrooms are for single use, and are in good decorative order, in a style, which suitable for the young people who use them. There is one (double sized) bedroom on the ground floor, used as a single and specially adapted for people who have a physical disability, having ceiling hoist tracking and space to move a wheelchair with ease, close to a bathroom. To give choice to service users there is a range of bathing and toilet facilities. Aintree Lane having an Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 18 assisted bath, a shower and an adapted toilet. The parent of a service user who has physical disabilities said, “They are meeting (name)’s needs.” There is a ramp from the street at the front of the house and level access at the side with a disabled parking space. The building is very well maintained and all who commented were satisfied with the standard of accommodation. The garden is maintained to high standards giving a very good first impression of the home. The manager said service users make use of the gardens in fine weather. There is a patio, grassed areas and colourful flower beds which provide a very pleasant outside space. For staff guidance, there are procedures in Aintree Lane for infection control and the control of substances hazardous to health and related training. The home was clean and well organised during the visit while retaining a homely and comfortable feel. There is a laundry room which is well equipped and was well organised at the time of visit and for service users’ protection, cleaning materials are locked away when not in use. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. The wellbeing of service users is protected through recruitment procedures followed and staff training and qualifications. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Standards 31,32,33,34,35 and 36. In Aintree Lane there are clearly stated roles and responsibilities amongst the staff group and wider organisation, which has recently been formed. Those on duty during the visit, confirmed that they have relevant job descriptions and contracts of employment. Staff receive formal supervision (one to ones) every six to eight weeks and have annual appraisals from which their personal development and learning plans are formed. Staff have NVQ qualifications levels 2 and 3 and a range of mandatory and service specific training is given through Sefton Council and accredited training agencies. The manager said that newly appointed staff receive induction training (which includes training in learning disabilities), and initially, work under the supervision of an experienced member of staff. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 20 There is a low staff turnover in Aintree Lane and the staff team is well established. Staff rosters give a true record of those on duty during the day or night and staffing levels are flexible, being increased to meet the social and care support needs of those in residence. A sample of staff files were read and these gave evidence of the recruitment procedure followed in appointing new members of staff. To protect the welfare of service users, staff are vetted through obtaining two previous employers’ references and CRB clearance. Application forms are completed and prospective job candidates are interviewed and do not start working in Aintree Lane until satisfactory clearances have been obtained. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 21 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. Aintree Lane is managed in a way which protects the safety and wellbeing of service users. This judgement has been made using available evidence including a visit to this service. EVIDENCE: Standards 37, 39, 42. The registered manager, Mrs. Susan Rimmer, is experienced and qualified to work with people who have a learning disability. Mrs. Rimmer also has management qualifications and staff said they are well supported by her through her open management style. A relative of a service user said, “She is very helpful and approachable.” Mrs. Rimmer has many years experience as manager of Aintree Lane and has established systems to ensure the effective management of this service regarding procedures, person centred planning Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 22 and record keeping in general. There is a strong and established staff team and a shared value base supported through ongoing training and supervision. There is a quality assurance system in Aintree Lane, which is based on seeking the views of service users and their representatives (in picture formats). The outcomes of the surveys are published (the last being April 2007), and remedial action taken to address any shortfalls in service, identified. A sample of questionnaires, which was read, completed by regular users of the service/their representatives, gave positive feedback. One area for improvement identified by family members was for an increase in allocated respite breaks in Aintree Lane. Periods of respite are allocated by Sefton Social Services, the referring authority. Mrs. Rimmer said that, wherever possible, she will try to ensure that requests for respite will be accommodated on the preferred dates. All staff have received moving and handling training to ensure the safe use of techniques for moving people and objects and avoid injury. Training was last carried out in February 2006 and a recommendation is made that further training be carried out to ensure staff skills are updated. Health & Safety certification was up to date and staff receive training and instruction in fire safety. There are systems for the reporting and recording of accidents and there are regular training and updates in first aid and food hygiene. Environmental risk assessments are in place to ensure service users’ safety when in residence and there are safeguards in place such as controlling and monitoring of water temperatures. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 3 2 3 3 4 4 3 5 X INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 4 ENVIRONMENT Standard No Score 24 4 25 X 26 4 27 3 28 4 29 4 30 4 STAFFING Standard No Score 31 3 32 4 33 3 34 3 35 4 36 3 CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 4 4 4 3 3 LIFESTYLES Standard No Score 11 3 12 3 13 3 14 3 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 X 4 X 3 X X 2 X Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 24 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard YA42 Good Practice Recommendations To ensure that staff are competent in patient handling, it is recommended that updates in this training be carried out. Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Merseyside Area Office 2nd Floor South Wing Burlington House Crosby Road North Liverpool L22 0LG National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Aintree Lane DS0000069968.V353650.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!