Care Home: Amber Banks Care Home for the Elderly

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Annual service review Name of Service: Amber Banks Care Home for the Elderly The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kevan Royston Date of this annual service review: 1 4 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 53/55 Clifton Drive Blackpool Lancashire FY4 1NT 01253341450 01253341450 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mr Bruce Keith Hargreaves Number of places (if applicable): Under 65 Over 65 0 46 46 0 The registered person may provide the following category/ies only: Care home only Code PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age not falling within any other category - Code OP Physical disability - Code PD. The maximum number of service users who can be accommodated is: 46 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This home is registered to accommodate 46 people who come under the category either old age or who have a physical disability. It is situated in the South Shore area of Blackpool in close proximity of public transport, promenade and local amenities. The majority of the bedrooms are single rooms. There is one double bedroom, which has shower en-suite facilities. All bedrooms have en-suite facilities. There is a passenger lift and the home provides a laundry service for residents. There are local shops Annual Service Review Page 2 of 6 None within walking distance of the home and there are other amenities close by. Blackpool promenade is a short distance away and Blackpool Pleasure Beach is at the end of the road. There are bus and tram services that stop within walking distance and serve several areas of the Fylde Coast. There is a large courtyard area to the rear of the home where the residents can sit out in good weather. There are car -parking areas to the front and the side of the home. Information relating to the homes Service User Guide and Statement of Purpose is included in the welcome pack, which is given to all prospective residents. This information explains the care service that is offered, who the owner and staff are, and what the resident can expect if he or she decides to live at the home. The information given to the Commission showed that the fees for care at the home are from £303.52-364.70 per week, with added expenses for hairdressing and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual service review for Amber Banks included the following : The last key inspection was undertaken on 25/06/08 when it received the quality rating of 2*. The person in charge was asked to complete an Annual Assurance Assessment (AQAA) by us. The AQAA is a self-assessment and Data set, which providers are asked to complete each year and is one of the main ways that we can obtain information about how they are meeting the outcomes for people using the service. Completion of the AQAA gives providers the opportunity to tell us about their service and how well they think they are performing. This information allows us to develop a picture of the service being provided and target our inspection activity. Surveys were returned to us by people living in the home and staff, giving us their views about what it is like living at Amber Banks. What the manager has told us about things that have happened in the home, these are called notifications and are a legal requirement. Information from previous inspections and any information received from organisations since the last inspection. What has this told us about the service? The manager of Amber Banks completed the AQAA and we received it on the 03/07/09. The information provided was clear and showed us how the service was meeting the expectations and outcomes for people living at the home. The AQAA was detailed, clear and included what they did well and how they could improve the service. There is a complaints procedure written in the homes brochure, the manager tells us in the AQAA the policy has been reviewed and made easier to follow to ensure any concerns or grumbles will be brought to the attention of the manager so that complaints can be investigated and outcomes provided. One staff member wrote in a survey, Complaints are dealt with thoroughly. Staff receive training during their induction when starting work at the home to ensure they fully understand the complaints policy and procedure. The manager tells us in the AQAA any complaints, concerns or grumbles are recorded and available for inspection. We received surveys from staff and people who live at the home asking them for their views on how the home is run. Although there was little response, comments we did receive were very positive, they included, Its a well run home. And, Everyone is really helpful to me. Training and development of staff continues to be a priority for the manager and owners to ensure they have the skills and competencies to provide the support people who live at the home need. Information from the last inspection report, the AQAA and Annual Service Review Page 4 of 6 staff surveys confirm this. One staff member wrote, Its the best place for training opportunities. The manager tells us that there is a high percentage of staff, over 90 who have completed a National Vocational Qualification (NVQ) to level 2 and above to ensure staff continue to develop and hold a recognised qualification in caring for vulnerable people. The manager informs us in the AQAA improvements have been made to the inside and outside of the building to ensure the comfort and safety of the people who live at the home is maintained. Comments from people who live at the home include, The building is kept clean, Also, Amber Banks is a nice place to live. Some of the improvements to the building mentioned in the AQAA include, new carpets in bedrooms, some doorways have been widened so that wheelchair access is easier, and bedrooms have been redecorated to provide pleasant surroundings for people to live in. One resident wrote , The bedroom is done up lovely. Equality and diversity is promoted within the home, and the manager tells us in the AQAA both formal and informal training is provided for staff to have a better understanding of the issues of race,disability,religion and age and ensure people are treated as individuals. One person who lives at Amber Banks wrote, The staff are really polite and respectful. Since the last inspection the manager has kept us informed of any issues that have happened and how they have been dealt with. The owner, manager and staff continue to provide a good service to people who live at the home and improve outcomes for everyone at Amber Banks. What are we going to do as a result of this annual service review? We will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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