Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ashfield Court.
Annual service review
Name of Service: Ashfield Court The quality rating for this care home is: The rating was made on: two star good service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Blake Date of this annual service review: 1 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Great Lime Road Forest Hall Newcastle Upon Tyne NE12 9DH 01912566344 01912566346 Telephone number: Fax number: Email address: Provider web address:
www.southerncrosshealthcare.co.uk Southern Cross BC OpCo Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 46 0 0 46 The maximum number of service users who can be accommodated is: 46 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 46 Dementia, Code DE, maximum number of places 46 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashfield Court provides care for 46 older people who require residential care. Nursing care is not provided. The first floor provides accommodation for 24 service users who have dementia type illnesses. The doors on the first floor have code operated locks to help safeguard service users who may wander. The ground floor provides accommodation for 22 service users, who need care due to general old age. Each
Annual Service Review Page 2 of 6 2 5 1 1 2 0 0 8 service user has a single bedroom with an en-suite toilet and wash-hand basin. The home has been designed to meet the needs of people with physical disabilities and therefore has wide corridors and doorways for easy wheelchair access. There are a number of bathrooms, some of which have baths and showers suitable for use by people with mobility problems. There are attractive lounges and dining areas on each floor. The laundry and staff facilities are on the third floor of the building. There is a garden area to the rear which has gates fitted for added security. Car parking is provided at the side of the home. The home is located on a main road in Forest Hall, which provides good transport links. The local shopping centre is about a mile away. Information about the home, including inspection reports, was readily available in the reception area. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Have your say surveys from people who use the service, staff and supporting health professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. They have identified the need for further staff training in dementia care. Surveys were sent out and good responses were received, six service users, two relatives, eight staff and three supporting health professional surveys were returned. These were generally very positive but issues were raised around staff training, male carers and staff deployment. Comments from people who use the service and their families on what the home does well included Friendly, approachable staff who allow her to have her independence as much as possible my mother is comfortable and well looked after keeps me informed on the health and well being of my friend communication between staff team of carers and relatives is excellent creative, social and entertainment provision always well organised and accessible cleanliness and cheerful environment high standard of Annual Service Review Page 4 of 6 meals and snacks approachable staff, courteous, polite and friendly caring and safe environment professional around medication and finance very impressed with the high standard and level of care provided an excellent team led by a responsible professional manager, who is experienced, intuitive and very supportive someone always stops and listens and reassure if there are any problems laundry service excellent menus varied and healthy summer fayre, annual celebrations, charity links and fund raising great management and a lot of staff are local to the area which makes a big difference to overall care and understanding overall an excellent service the caring staff are dependable, trustworthy, professional and conscientious relief to see clients getting care, dignity and respect they deserve washing always cleaned and back the same day room left spotless staff very approachable and friendly. What the home could do better the caring staff could have a little more time to chat with clients, they do encourage and reassure but do not have a lot of spare time to just sit and talk no major criticisms of service at all nothing my mother is comfortable and well looked after there could be an increase in number of staff to allow for carers to spend more one to one time and more emotional reassurance, as they are usual busy with the homes practical day to day tasks more outdoor activities. Staff commented on what the home does well cares well for residents trying to meet their needs and dignity and make their home a happy and pleasant place to live good working team home is always friendly towards clients and visitors clean and tidy I think we care for residents well care and well being of residents cares for residents and meets their needs staff work together staff are happy, friendly, caring and understanding What the home could do better more equipement to entertain the residents more staff more courses to help all staff more training on dementia more courses and training in dementia and behaviour more courses on dementia more male carers more training sessions more support from management needs decorating need more staff after two need male staff. Supporting health professionals commented the staff and manager always have time and patience with the clients in their care mealtimes appear especially good and I have never heard anyone complain about the food very pleasant home, think staff work hard and well I am very happy working there I would say it is one of the better homes that I visit. The home has informed CQC of any events that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will do a random inspection by January 2010 to look at the issues raised in this review. This inspection could mean that we will bring our next key inspection forward. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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