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Care Home: Ashfield Rest Home

  • 18 Windsor Square Exmouth Devon EX8 1JX
  • Tel: 01395264503
  • Fax: 01395275652

Ashfield is a residential home providing personal care for up to 25 older people who may have dementia or physical disability. It is situated in a quiet residential area of Exmouth approximately half a mile from the town centre. Accommodation is over 3 floors, with a stair lift between the ground and upper floors. All rooms are single occupancy. There is a central courtyard area and small front garden. Steps lead up to the front door but there is a level access through a side door.Annual Service Review 22008Services not included in the fees are hairdressing, chiropody, papers and magazines and incontinence pads. CSCI Inspection reports are available upon request.Annual Service Review

  • Latitude: 50.620998382568
    Longitude: -3.4089999198914
  • Manager: Manager post vacant
  • Price p/w: £338
  • UK
  • Total Capacity: 25
  • Type: Care home only
  • Provider: South West Care Homes Limited
  • Ownership: Private
  • Care Home ID: 2049
Residents Needs:
Dementia, Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Ashfield Rest Home.

Annual service review Name of Service: Ashfield Rest Home The quality rating for this care home is: The rating was made on: two star good service 1 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Oliver Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 18 Windsor Square Exmouth Devon EX8 1JX 01395264503 01395275652 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: South West Care Homes Limited Number of places (if applicable): Under 65 Over 65 25 0 0 25 The maximum number of service users who can be accommodated is 25 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Dementia (Code DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashfield is a residential home providing personal care for up to 25 older people who may have dementia or physical disability. It is situated in a quiet residential area of Exmouth approximately half a mile from the town centre. Accommodation is over 3 floors, with a stair lift between the ground and upper floors. All rooms are single occupancy. There is a central courtyard area and small front garden. Steps lead up to the front door but there is a level access through a side door. Annual Service Review Page 2 of 7 1 9 1 2 2 0 0 8 Services not included in the fees are hairdressing, chiropody, papers and magazines and incontinence pads. CSCI Inspection reports are available upon request. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment, AQAA, when we asked for it. However, this did not give us all the information we asked for and we were not able to fully assess whether the service was maintaining the rating made at the last key inspection. We received comments from 8 people living in the home. All continue to be generally satisfied with the quality of the care provided. Six responses confirmed that people had been provided with enough information to enable them to make an informed choice before making Ashfield their home, one response stated that they had not and one indicated they didnt know whether they had been provided with enough information. All of those who responded confirmed that the Home was always or usually fresh and clean, one person confirmed it was usually clean but not always fresh. Seven people confirmed they usually and 1 always liked the meals served at the home. All 8 people who responded to surveys stated the home always or usually provided activities they could take part in. Comments in surveys included: My [relative] gets excellent care another Looks after [X] very well, they are very happy, some great, happy, friendly staff who try hard to meet residents needs, they do most things well, on behalf of [ my relative] I would like to say I have no concerns about them at Ashfield. They are so well looked after by all staff and I find them very helpful at all times and The Ashfield staff are always very helpful but I Annual Service Review Page 4 of 7 think my [relatives] room is not very stimulating. I also dont feel [my relative] has enough privacy, the bedroom window has no nets or blinds just curtains that are open until dark. The home is quite dull and in need of a lot of upgrading due to the age, the bathroom does not look very nice even though its clean the carpets and decor are looking old and dirty. My [relative] has no bulb in their night light over her bed. This is not the staffs problem, they do a wonderful job. In response to what could the home do better 1 person stated let the staff give my [relative] 1:1 time and personal care another I just feel that the laundry side of things could be improved, always clean but seem to spoil certain garments, jumpers etc, but the important thing is that the caring side is fantastic, and Dining room is a bit somber when I have accompanied my [relative], maybe some background music?. Three people made comments including a wonderful place for [relative] to spend this stage of their life another my [relative] would love to be taken to Exmouth town once a week if at all possible and I have seen a great improvement since Carol took over as manager. She has made such a difference to many things and works very hard to please and arrange different things for the residents. The manager provided the Commission with information about the service prior to this report being completed. We have been told that some of the improvements undertaken during the last 12 months include : Staff consulting with the service users over the monthly reviews, to ensure that they are involved in how they receive care and live their lives and the service has joined the ring and ride service as people living at the home have requested more trips outside of the home. The service has introduced more supervision for Team leaders and good communication between Team leaders ensures smooth running of the home. Staff training has been ongoing to ensure that people living at the home are protected and are made aware of their rights. A new maintenance person is working hard to update areas at Ashfield. We also sent surveys to 5 members of staff at the Home and received responses from one who confirmed they had had checks, which included references and police checks, undertaken by the providers before they were employed at Ashfield. They also confirmed they are given information and relevant training to be able to meet the health and social care needs of people living at the home. Comments in the survey returned from staff included: staff are dedicated. The home could do with upgrading in its appearance to reflect the high standard of care that is being promoted. The home gives a welcome feel good factor and does promote freedom of choice and respect. No complaints have been made to the Commission since the last inspection. We sent surveys to 5 health care professionals and received responses from all. Annual Service Review Page 5 of 7 Comments in response to what does the service do well, included: Monitor and assess clients, offer basic care and Ashfield cares for clients to the best of their ability. The home continues to let us know about things that have happened since our last key inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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