Latest Inspection
This is the latest available inspection report for this service, carried out on 19th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ashley House.
Annual service review
Name of Service: Ashley House The quality rating for this care home is: The rating was made on: two star good service 1 5 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: kathy McCluskey Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Avenue Langport Somerset TA10 9SA 01458250386 01458250386 sue.ashley@southwestcarehomes.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: South West Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 0 6 25 Registered for 25 older persons in categories OP and DE (E) with a maximum of 6 DE(E) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashley House is situated in a residential area close to the centre of Langport. Service user accommodation is provided over two floors. There is a stair lift, assisted bathrooms and call system available at the home. Most rooms have en suite toilet facilities. Communal areas comprise of a lounge, dining room and large conservatory. The home has pleasant gardens that are accessible via ramps and wide steps. Ashley House is registered with the Care Quality Commission (CQC) to provide care for up to 25 people over the age of 65 years who require assistance with personal care. Within the maximum number of 25, the home may accommodate up to 6 older people
Annual Service Review Page 2 of 6 1 5 0 1 2 0 0 9 with dementia. The home is not registered to provide nursing care. The Registered Manager is Mrs Susan Timbrell. The Registered Provider is South West Care Homes Ltd. The home has a social services quality rating. Social services currently have a contract for 9 of the homes beds. The home determines who is suitable to be admitted. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information that we have received and requested since the last key inspection. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to CQC in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Regulation 37 notifications have been received throughout the year. These notifications inform us of any significant events at the home. The home makes telephone contact with the CQC if they have any concerns or wish to share information. The Commission have not received any concerns about the service since the last key inspection. What has this told us about the service? This tells us that the home continue to provide good outcomes for people using the service and that procedures are in place to monitor and improve the quality of the service provided. It told us that the home continue to ensure that people are appropriately assessed before a placement at the home is offered. It told us that people are provided with up to date information about the home and services offered. The AQAA told us that each person has a plan of care which is regularly updated. The home stated, within their completed AQAA; We work closely with outside agencies who offer support and guidance in any area required, Staff training helps promote independence as much as possible based on clients own abilities and needs. It told us that people are supported to make choices about their lives and that they have the opportunity for social stimulation. It told us that people live in a comfortable and well maintained environment. It told us that there was a refurbishment programme in place and that there are plans to replace carpets in all passage ways and to update one of our ground floor bathrooms into a shower room. The AQAA told us that peoples needs are met by a team of staff who have been appropriately trained. It stated; 70 of care staff hold an NVQ 2 or higher or equivalent and we have extremely low staff turnover. It told us that there have been no changes in the management structure of the home and that the home continues to be appropriately managed. The AQAA stated; We promote an open and inclusive atmosphere at Ashley House which starts with the manager and continues through the staff, The home is run in the best interests of the clients at all times. The AQAA told us that the home plan to ensure that meetings for staff and people using the service take place more frequently. Annual Service Review Page 4 of 6 The AQAA told us that staff have access to a range of up to date policies and procedures and that robust procedures are in place to ensure that people are protected from the risk of harm or abuse. It told us that up to date procedures are in place which ensure the health and safety of persons at the home. The AQAA confirmed that the home have not received any complaints in the last twelve months. What are we going to do as a result of this annual service review? We are not going to change our inspection programme and plan to do a key inspection by 15th January 2011. We can however inspect the service at any time if we have concerns about the quality of the service provided. Annual Service Review Page 5 of 6 Reader Information
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