Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Autumn Care.
Annual service review
Name of Service: Autumn Care The quality rating for this care home is: The rating was made on: two star good service 1 8 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: kathy McCluskey Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 41 Dudsbury Road Ferndown Dorset BH22 8RB 01202573746 01202573746 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mrs Susan Linda Hughes,Mr John Henry Hughes Number of places (if applicable): Under 65 Over 65 0 14 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Autumn Care is registered with the Care Quality Commission (CQC) to accommodate a maximum of 14 older people. Mr & Mrs Hughes own the home and Ms Dacey is the registered manager. The premises are located in a residential area a short drive from the centre of Ferndown. Local amenities including shops and a pub are within walking distance. A bus service is available nearby. The home is a converted and extended family home. The bedrooms are located on the ground and first floors. There are 10 single rooms, 8 of which have en-suites, and two shared rooms. Both shared and two of the singles are on the ground floor. A stairlift provides access between floors. A communal dining room and lounge is on the ground floor. The gardens are well maintained and there is outside seating to the rear of the home. The fees for the home, as provided to the Commission at the time of the key inspection in March 2009, range from £395 to £550 per week. Additional charges include hairdressing, chiropody 1 8 0 3 2 0 0 9 Annual Service Review Page 2 of 6 and newspapers. Up to information about fees should be obtained from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA). This was sent out to the home and was completed and returned to the Commission in a timely fashion. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Notifications received. These are a legal requirement; the service must tell us about certain things that happen in the service. The previous key inspection undertaken on 18th March 2009. Other correspondence held on file. What has this told us about the service? This told us that the home continue to provide Good outcomes for people using the service and that procedures are in place to monitor and improve the quality of the service delivered. It told us that the views of people using the service are actively sought and responded to. The AQAA told us that following comments from people using the service, the home have made changes and improvements to the activity programme. The home said; We have also altered our social assessment form which includes questions that enable us to find out things such as family tree and what is important to them etc. It told us that the home continues to be appropriately managed and that the home continue to inform the Commission of significant events at the home. The AQAA said; We maintain a friendly, homely home and we work hard to give the residents what they want in relation to their overall needs. We ensure they live in a safe environment. It told us that people continue to benefit from a stable team of staff who have been appropriately trained. The AQAA also told us that of the 11 permanent care staff employed, 9 have achieved a minimum of an NVQ level 2 in care. This equates to 82 which exceeds the recommended 50 of the National Minimum Standards. The AQAA told us that the home plan to achieve 100 . It told us that the home are committed to ensuring staff have the necessary skills to meet the needs of people using the service. It told us that all mandatory training was up to date and that additional specialised training had taken place or was planned. The AQAA said; Management and staff have a good relationship and work as a team and the staff are very motivated and always willing to take on any extra training that is required to improve their care skills. The AQAA told us that effective procedures are in place which ensure people are appropriately assessed before a placement at the home is offered. It told us that people are provided with up to date information about the home to enable people to Annual Service Review Page 4 of 6 make an informed decision about using the service. It told us that care planning procedures promote a person centred approach to care and that people using the service and/or their representatives are encouraged to be fully involved in the care planning and review process. The AQAA told us that people have access to a range of health care professionals and that the home have established good links with appropriate health care professionals to ensure peoples health care needs are met. It told us that procedures are in place to ensure that peoples social care needs are met. The AQAA told us that people are provided with opportunities for social stimulation in line with their needs and preferences. It told us that the home are committed to continuing improvements in this area. It also told us that the home continue to promote choices for people in all aspects of life at the home. It told us that staff have access to a range of up to date policies and procedures and that robust procedures are in place to protect people from the risk of harm or abuse. It told us that appropriate complaints procedures are in place and that the home are proactive in responding to concerns in line with their procedures. The Commission have not investigated any concerns about the service in the last twelve months. The AQAA told us that up to date procedures are in place to ensure the health and safety of persons at the home. It told us that people live in a comfortable, homely and well maintained environment and that people have access to a range of specialist equipment appropriate to their assessed needs. What are we going to do as a result of this annual service review? We are not going to change our inspection programme. We can however inspect the home at any time if we have concerns about the quality of the service or of the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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