Latest Inspection
This is the latest available inspection report for this service, carried out on 1st October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Banbridge House.
Annual service review
Name of Service: Banbridge House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Poole Date of this annual service review: 2 8 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 3 The Esplanade Minehead Somerset TA24 5QS 01643702275 01643708551 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Miss Tina Boswell Number of places (if applicable): Under 65 Over 65 0 0 5 19 The maximum number of service users that can be accommodated is 19. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old Age, not falling with any other category (Code OP) - maximum of 19 places Dementia aged 65 years or over on admission (Code DE[E]) - maximum of 5 places. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Banbridge House is large detached property situated on the seafront at Minehead. There are sea views from communal rooms and some bedrooms. All areas of the home have been well maintained and furnished to a high standard. The home is within easy reach of the town centre, where there are all local amenities. The home is also within minutes of the West Somerset Railway. Banbridge House is registered with the Care
Annual Service Review Page 2 of 6 Quality Commission to provide accommodation for up to nineteen people over the age of 65 years, who require assistance with personal care. This includes up to five people who require care due to a dementia. The home is not registered to provide nursing care. The registered provider is Tina Boswell, who is also the registered manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information that we have received and requested since the last Annual Service Review. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to The Care Quality Commission (CQC) in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent out to people who use the service, and other interested parties, to seek their views on the quality of the service provided. We received 3 completed questionnaires from people who live at the home and 1 from a healthcare professional. No notifications have been received from the home since the last inspection. What has this told us about the service? The completed AQAA gave evidence that the home listens to the views of the people who live there and makes changes in line with peoples wishes. There are now regular meetings with people living at the home and monthly informal chats with people and their relatives. As a result of listening to people the home has put in place more individual menus and made meal times more flexible. The AQAA states that everyone has a care plan that covers all areas of need and details their preferences. The home employs both male and female carers to ensure that people have a choice about the gender of the person who assists them with personal care. People who completed questionnaires were generally happy with the care that they received. People answered either ALWAYS (2) or USUALLY (1) to the question Do you receive the care and support that you need? The healthcare professional who completed a questionnaire answered USUALLY to the questions Are peoples social and health care needs properly monitored, reviewed and met by the care service? and Does the home seek advice and act on it to meet peoples social and health care needs and improve their well-being? People living at the home who completed a questionnaire all answered ALWAYS to the question Does the home make sure that you get the medical support you need? The AQAA shows that the home place a high emphasis in ensuring that people remain part of their local community and are able to use local facilities. It states that the home assist people to attend church and communion and to shop in the local town. They also have a group of volunteers who support people with activities. Since the last inspection the home has continued to ensure that staff receive training appropriate to their role. The AQAA states that they employ 15 care staff and 10 have Annual Service Review Page 4 of 6 a National Vocational Qualification (NVQ) at level 2 or above. The home are now using a certificated distance learning training package for induction and ongoing training. The home has a complaints policy and staff receive training on the protection of vulnerable adults. All 3 people who completed a questionnaire answered YES to the questions Is there someone you can speak to informally if you are not happy? and Do you know how to make a formal complaint? The AQAA outlined a robust recruitment procedure that minimises the risks of abuse to people who live at the home. The AQAA gave evidence that all equipment in the home is regularly serviced to ensure that it remains in safe working order. No notifications under regulation 37 have been received by the Care Quality Commission since the last inspection although the AQAA states that two people have died in the past 12 months. The home is reminded that they must inform the Commission of all significant events in the home as outlined in Regulation 37 - The Care Homes Regulations 2001. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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