Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Batley Hall Nursing & Residential Home.
Annual service review
Name of Service: Batley Hall Nursing & Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gillian Walsh Date of this annual service review: 0 4 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Old Hall Road Batley West Yorkshire WF17 0AX 01924472063 01924420593 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Maria Mallaband Ltd Number of places (if applicable): Under 65 Over 65 0 51 The maximum number of service users who can be accommodated is: 51. The registered person may provide the following category of service only - Care home with nursing - Code N, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Batley Hall is a privately owned home providing nursing and personal care to older people. It is a converted stone built hall with two extensions, which are well designed to blend in with the original building. It is situated in well-maintained grounds with ample parking spaces and good views over the local countryside. The home is close to Batley town centre. Batley Hall has a service user guide which provides information about the range of
Annual Service Review Page 2 of 7 None services for existing and prospective residents. Weekly fees on the 29th of October 2007 ranged from #350 to #550 per week. Additional services such as hairdressing, newspapers, chiropody and personal items are not included in this fee. Information about the home and the services provided are available from the home in the statement of purpose and service user?s guide. People considering living in the home can obtain a copy of these and the last inspection report by contacting the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and Annual Service Review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Results of surveys returned to us by people who live at the home, their relatives, and healthcare professionals involved in the care of people living at the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We asked the home in the AQAA what they think they do well. These are some of the things they told us: We operate a holistic, individualised, person centred care planning structure with the involvement of the resident, their family and or advocate, (with appropriate consents). We have comprehensive care plans for each resident and care is undertaken in line with current good practice guides. We respect residents privacy & dignity and we recognise and use advocates. We have easily accessible and well-managed complaints and reporting abuse / whistle blowing procedures. Over 50 of care staff are qualified to NVQ Level 2 or above. The management ethos within the Home is open, inclusive and non-discriminatory. The home told us that they have made some environmental improvements to improve Annual Service Review Page 4 of 7 outcomes for the people who live there. They told us that they have installed ramps for wheelchair access to the garden, that they have installed two new walk in showers and, at the request of the people who live at the home, they have purchased a DVD player and classic films to have dedicated film nights. The home also told us of plans they have to continue to improve the service they provide to people who live at the home and to people who go to the home for intermediate care. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that they continue to provide very good outcomes for the people who live there. These are some of the things people who resonded to our surveys told us: The entertainment is much better than when I first came into the home They look after me very well Staff are friendly all the time I feel the care provided is very good, staff appear to be well trained, motivated and settled. Ive also been really pleased with the social programme the home provides visitors are made very welcome and encouraged to join in A good atmosphere in the home Its very approachable & constantly working toward keeping its residents happy comfortable and in good health A couple of people felt that some staff can appear rushed and this gives the impression that they are short staffed. one person felt that response times to the buzzer were sometimes too long. A healthcare professional said that the home is patient focussed but may be able to improve on communication with outside agencies. Overall the responses were very positive. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the Risk assessment and Annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 20 October 2010. Annual Service Review Page 5 of 7 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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