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Care Home: Bay Court Nursing and Residential Home

  • 16-18 West Hill Budleigh Salterton Devon EX9 6BS
  • Tel: 01395442637
  • Fax:
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Bay Court is situated in the centre of Budleigh Salterton in East Devon. The home has level access to the local shops some 200 metres from the home. Bay Court has three communal sitting areas in addition to a dining room. There are 24 bedrooms arrangedAnnual Service Review Registration of Manager March 2009. 1 4 1 0 2 0 0 8over three floors. Qualified nursing staff are on duty 24 hours a day. The ethos of the home is to provide a relaxed homely environment in which the staff are able to care for people over the age of 65 years who require either personal or nursing care. At the time of this inspection the cost of care was £506.00 to £690.00 per week. Some of the additional costs that are not covered in the fees include chiropody, hairdressing and personal items such as toiletries and newspapers. Current information about the service, including Commission for Social Care Inspection reports, Statement of Purpose and Service User Guide are available within the entrance hall.Annual Service Review

  • Latitude: 50.629001617432
    Longitude: -3.3299999237061
  • Manager: Mrs Helen Densham
  • Price p/w: ~
  • UK
  • Total Capacity: 29
  • Type: Care home with nursing
  • Provider: Court Healthcare Limited
  • Ownership: Private
  • Care Home ID: 2571
Residents Needs:
Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 18th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Bay Court Nursing and Residential Home.

Annual service review Name of Service: Bay Court Nursing and Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Oliver Date of this annual service review: 1 8 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 16-18 West Hill Budleigh Salterton Devon EX9 6BS 01395442637 Telephone number: Fax number: Email address: Provider web address:   matron@baycourt.net Name of registered provider(s): Name of registered manager (if applicable) Mrs Helen Densham Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Court Healthcare Limited Number of places (if applicable): Under 65 Over 65 0 29 The maximum number of service users who may be accommodated is 29. The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bay Court is situated in the centre of Budleigh Salterton in East Devon. The home has level access to the local shops some 200 metres from the home. Bay Court has three communal sitting areas in addition to a dining room. There are 24 bedrooms arranged Annual Service Review Page 2 of 7 Registration of Manager March 2009. 1 4 1 0 2 0 0 8 over three floors. Qualified nursing staff are on duty 24 hours a day. The ethos of the home is to provide a relaxed homely environment in which the staff are able to care for people over the age of 65 years who require either personal or nursing care. At the time of this inspection the cost of care was £506.00 to £690.00 per week. Some of the additional costs that are not covered in the fees include chiropody, hairdressing and personal items such as toiletries and newspapers. Current information about the service, including Commission for Social Care Inspection reports, Statement of Purpose and Service User Guide are available within the entrance hall. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment, AQAA, when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home, and family representatives, tell us that they are happy there. We received comments from 8 people living in the home. All continue to be very satisfied with the quality of the care provided. Six responses confirmed that people had been provided with enough information to enable them to make an informed choice before making Bay Court their home, one response stated that they had not and one indicated they didnt know whether they had been provided with enough information. All of those who responded confirmed that the Home was always or usually fresh and clean and that they always or usually liked the meals served at the home. Four people stated the home always, 1 usually and 3 sometimes provided activities they could take part in. Comments in surveys included: Bay Court has a friendly and very caring atmosphere another (my relative) loves the Annual Service Review Page 4 of 7 food, also the cook is very approachable if (my relative) is not keen on a certain thing the cook will do their very best to oblige. Another person, in response to what does the home do well stated the standard of nursing care is high and there are good attempts to engage the interests of the resident. (My relative) is a devout Christian and their needs in this respect are well met in the home. We are very satisfied with the level of care and the general atmosphere of the home In response to what could the home do better 2 people did not comment and 1 person stated I cant think of anything. Five people made comments including assist (my relative) with holding telephone so they can hear what is being said, another the laundry isnt always as stain free as it could be and sometimes items are mislaid. There seems to be a lack of care in this area. Presentation is not all that it could be, small details e.g sticky wheelchairs, old blankets, sometimes (my relative) is cold and hasnt enough clothes on when I visit, and one person living at the home told us that assistants rarely listen and consider they know best at all times, they do not respect my needs. The manager provided the Commission with information about the service prior to this report being completed. We were told that since the inspection the service has improved by employing an activities organiser as there was a concern that there were not enough activities provided in the home. Minor changes have also been undertaken including times of meals, decluttering the home making it more light and fresh and creating a nurses office where the trained staff can work and talk privately with health care professionals. The service tells us they are currently extending the nursing home, which will include a new lounge, dining room, kitchen, matrons office and 5 new ensuite bedrooms. The new lounge will provide more space for the residents to have more opportunities for activities. Equipment at Bay Court is being updated, which will make the work load easier and more pleasant for people living there. Others changes/ improvements within the last 12 months include redecoration of 7 rooms and one being made ensuite, the introduction of a computer, photocopier, and fax machine, new files for people living at the home, a new optician, who comes to the home and documents ,in a separate file, all that they do, which provides good information for staff and the service has regulated shift patterns to ensure that skill mix is good and care is given according to individuals dependencies. We also sent surveys to 5 members of staff at the Home and received responses from all. All who responded confirmed they had had checks, which included references and police checks, undertaken by the providers before they were employed at Bay Court. They also confirmed they are given information and relevant training to be able to meet the health and social care needs of people living at the home. Comments in surveys returned from staff included: Standards of care are high, residents individual needs are considered, staff morale has improved, training opportunities have increased significantly, new equipment has been provided enabling Annual Service Review Page 5 of 7 a more professional service to be delivered, residents now have a dedicated activities co ordinator, which is working well. We have been told by the service that it encourages everyone to express their concerns and complaints and they act on them as soon as they can, which is usually immediately. The matron encourages service users, relatives and friends to talk with her at anytime and staff are also given daily opportunity when matron is on duty to talk with her. There is a complaints procedure in place at the service and we have been told, but it is rarely used as situations are dealt with as they arise and fortunately this is infrequent. No complaints have been made to the Commission since the last inspection. We sent surveys to 5 health care professionals and received responses from 2. Comments included: there appears to be a low use of agency staff and low turnover of permanent senior nursing staff, which results in an excellent continuity of care, another the nursing staff are always welcoming and professional on my visits to Bay Court. They identify any problems quickly and act upon this by referring clients promptly to access the best possible treatments. Advice is always taken and acted upon. We have been told that the service has introduced a new form for residents relatives and friends for their input either when they visit or phone to discuss any issues. The manager meets regularly with the owners, regular staff meetings are held and trained staff take an active role in the organisation and running of the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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