Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beach Lawns Care Home.
Annual service review
Name of Service: Beach Lawns Care Home The quality rating for this care home is: The rating was made on: two star good service 1 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrew Pollard Date of this annual service review: 1 0 1 2 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 67 Beach Road Weston Super Mare North Somerset BS23 4BG 01934629578 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Sanctuary Care Ltd Number of places (if applicable): Under 65 Over 65 0 82 A maximum of twenty seven of these persons may receive nursing care. These persons must be accommodated in the `Sandford Unit`and in rooms A5,A6,A7,A8 & A9. The maximum number of service users who may be accommodated is 86. The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beach Lawns is an 86 bed home offering care and support for people who requirew personal and or nursing care. 1 7 1 2 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? xWe looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys 13 surveys were returned to us by people using the service and from 11 staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? xThe home sent us their annual quality assurance assessment when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. In part it said: Through the development of the person centered care plan, involving risk assessment, the health of all residents is constantly monitored. Specialist services and equipment is sought as required. We have a retained G.P. service which provides a fortnightly visit to the Home. The visiting G,P. is accompanied by a trained nurse or senior carer unless the resident requests to see the G.P. in private. The G.P. will be called and will attend between times if needed. Residents returning from hospital admission are seen, by the G.P. within 48 hours of returning to the Home. All professional visits are recorded in the individual care plan. All staff follow safe working practice regarding administration and management of medication. All staff who are responsible for the administration and management of medication attend a training DVD session with a trained trainer. Staff are aware of the need to respect the privacy and dignity of the residents at all times. They always knock on doors to residents bedrooms and any closed door in the Home before entering. Bathroom and toilet doors have locks on them. Residents choices are respected and risk assessments undertaken where appropriate and required. These are reviewed and updated monthly, or more regularly as necessary. People living in the home told us in surveys: We always or usually receive the care and Annual Service Review Page 3 of 5 support we need and staff are available when we need them. The staff listen to us and act on what we say. All bar one person said that they new how to complain and who to speak to. Every one felt the home was fresh and clean. Comments included: Wonderful staff who treat you like one of the family, There are good activities, my dignity is respected and It is a complete care package. With regard to things that could be done better, the following were identified: Three people wanted meals and choice improved. Four people felt staff were overworked or overwhelmed. Staff surveys told us: They are always given good support by the manager given up to date information about residents and know what to do in the event of having concerns about the home. Staff felt that there was good training provision. Comments included: We provide holistic care, The home has a welcoming and friendly atmosphere, we get praise and encouragement from management and We care well for residents and there are good activities. With regard to things that could be better, the following were identified: Five people said there were inadequate numbers of staff in relation to the high dependency residents in particular those with dementia. The lack of a second lift in B unit and the method for transporting food were criticised. In the last report it was stated that: Residents, relatives and health professionals were consulted on the services and evidenced positive results for residents. The residents and relatives consider the quality of food to be good. The impression of the home is that it is a friendly comfortable and safe place to live and the staff respectful and caring. The environment is of a good standard and clean. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The Commission has not been made aware of any complaints since the last inspection. What are we going to do as a result of this annual service review? xOur judgment is that overall the home is providing a good service; however there are concerns about staffing levels and food. We are not going to change our inspection plan, and will do a key inspection by 30th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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