Latest Inspection
This is the latest available inspection report for this service, carried out on 25th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beechwood House.
Annual service review
Name of Service: Beechwood House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Kinch Date of this annual service review: 1 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Woodberry Lane Rowlands Castle Havant Hampshire PO9 6DP 02392413153 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Rowland Court Healthcare Ltd Number of places (if applicable): Under 65 Over 65 37 37 0 0 0 37 The maximum number of service users to be accommodated is 37 The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Mental disorder, excluding learning disability or dementia (MD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have not been any registration changes since the last inspection of this service on 15th July 2008. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 Beechwood House is located in a quiet residential area, close to the centre of Rowlands Castle and within easy reach of local shops, amenities and public transport. The home has a range of shared spaces including lounges, a dining room and walk through areas offering people living in the home a range of places to relax or have visitors. Bedrooms are available on all floors of the home. Most are single and have ensuite facilities. The home is situated in pleasant garden surroundings which are accessible to people living in the home with plans in place for a raised garden. The home provides services to older people with dementia, altzheimers disease and other mental health issues and includes a range of entertainment and activities. The current fee charged is from 465-550 pounds per week with additional fees for items such as chiropody and hairdressing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection of the service .This included : -The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Eight surveys,of 15 sent out, were returned to us by people using the service and/or their relatives. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the results of of any other visits we have made to the service in the last 12 months. -Relevant information from other organisations. This included two survey responses from seven sent to health and care professionals. -What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. We subsequently asked the manager to send us some information about the staffing arrangements which had not been included. The manager said that the home has systems for regular consultation with people receiving a service and others and provided information about changes made based on such consultation such as, easier access to the garden, a covered area of the patio, raised flower beds so that people can do gardening, alterations to the menu and a shower for people with physical disabilities. The manager gave other examples of improvements made to the service including redecoration and maintenance which is ongoing, an increase in activities and stimulation and changes to the assessment process to include requirements of the Mental Capacity Act and to formulate effective care plan packages. We were provided with details of further plans to improve the service including aspects of staff training such as in safeguarding and to meet the diverse needs of people using the service. We were told of plans to provide more activities and work more closely with families. The management stress their willingness to listen and respond to comments made about the service and state that they have not received any complaints about the service since the last inspection in July 2008. The commission has not received any complaints to refer to the service for investigation and no safeguarding issues have been brought to our attention. Annual Service Review Page 4 of 6 In surveys from people using the service and relatives we were told that they were given enough information before moving in and positive views about the care and support provided were received. One person said I am very happy with my care. Another said the home did everything well. Another said in all aspects the home is run well. People said that the staff usually or always listened and acted on what was said and that they could speak to someone informally if they were not happy. Most were aware of the complaints procedure. We received comments from health/care professionals with mixed views about whether peoples social and health needs are properly monitored, reviewed and met by the care service. One person said that advice could be listened to more than the home currently does and gave examples of how needs could be better met regarding some higher support needs. This information was discussed with the manager who said that the homes policy was to follow such advice, that sometimes advice conflicted and the wishes of the people receiving the service were taken into account. However she agreed to review liaison and documentation. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 15th July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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