Latest Inspection
This is the latest available inspection report for this service, carried out on 19th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bridgemead.
Annual service review
Name of Service: Bridgemead The quality rating for this care home is: The rating was made on: two star good service 2 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrew Pollard Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 81 St John`s Road Bathwick Bath Bath & N E Somerset BA2 6PZ 01225484904 01225466486 pam@bridgecare.plus.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Bridgecare Limited Number of places (if applicable): Under 65 Over 65 0 32 Manager must be a RN on parts 1 or 12 of the NMC register May accommodate up to 16 persons aged 65 years and over requiring personal care. May accommodate up to 24 Persons over 50 years of age requiring nursing care Staffing notice dated 03/03/2000 applies Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bridgemead is registered as a care home for a maximum of 32 service users, accommodating up to 24 service users requiring nursing care. It is operated by Bridge Care, a Christian trust and registered charity. The home also provides day care, Monday to Thursday, for up to 8 service users. The house is considered a home for life and all physical health care needs would be met, including end of life care. The cost per week to reside at Bridgemead ranges from five hundred and fifty six pounds
Annual Service Review Page 2 of 6 2 1 1 1 2 0 0 8 to seven hundred and eighty six pounds. Fees are reviewed annually. This weekly fee does not include provision for items such as hairdressing, chiropody, dental, ophthalmic or aromatherapy services. Prospective residents can be provided with information about the home by accessing the Service Users Guide, which will detail the services and facilities available at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the reults of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We have received 14 surveys from residents and 7 from staff from residents and relatives. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. It was stated that: Admission procedures are service user focussed and supportive. Care Plans reflect the service user needs, and they are involved in the process. Training and procedures ensure there is consistency in providing care for service users. Recruitment process of staff is robust, and staff are well trained and treat service users with respect and dignity. There are safe systems of medication. There is a varied activities programme designed to meet individual preferences. There is a healthy and well balanced menu choice and food is well cooked and presented. The Home is comfortable, and tastefully decorated, well maintained and safe. The Home is well organised and managed by a team that promote the well being of the service users. There is a high standard of care for all service users, who are happy and content. We looked at all the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager consults with people in the following way: The Manager meets with the service users at afternoon tea or coffee mornings to discuss their concerns. Relatives are also welcome to attend, but the Manager ensures that relatives are always kept up to date with all aspects of service users care and changes within the Home. The most up to date survey is being conducted now on staffing standards and feedback is not available yet. We conducted a workshop with service users and kitchen staff to discuss menu changes and suggestions. Monthly inspections carried out by a member of the Board of Trustees. The manager has an open door policy for service users, relatives and staff. Staff meetings held regularly. Annual Service Review Page 4 of 6 From surveys of people they tell us that they are happy with all aspects and services of the home. They are particularly pleased with the activities they are able to do. We received comments from several residents living in the home. All continue to be very satisfied with the quality of the care. Residents comments included: Very good overall care and the staff are very good, We are very well looked after and great atmosphere for residents and visitors. Our privacy is respected. Staff survey resuls were somewhat mixed but overall positive and inicated the following: Half of respondants felt there were enough staff usually and half only sometimes and the same outcomes when asked about the level of support from the management. Comments included: Good entertainment, food and care when fully staffed, A lovelly home where residents are treated well and as individuals and The home is run fairly well except staffing and sickness. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20/11/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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