Care Home: Broadacres Care Home

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Annual service review Name of Service: Broadacres Care Home The quality rating for this care home is: The rating was made on: three star excellent service 1 1 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Powell Date of this annual service review: 2 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Naylor Street Parkgate Rotherham South Yorkshire S62 6BP 01709526455 01709719066 broadacres@sshc.co.uk www.fshc.co.uk Four Seasons Health Care (England) Limited (wholly owned subsidiary of Four Seasons Health Care Ltd) Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 0 29 21 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Broadacres is a purpose built care home providing personal care with accommodation for fifty people over the age of 65. Downstairs is a 21-bedded unit for personal care and upstairs is a 29-bedded unit for the care of people with dementia, this unit is accessed by stairs and a lift. The home has gardens and a large care park. The home is situated in Parkgate, Rotherham close to local shops and public transport. The fees were from £329 - £400 at the time of the visit for further clarification you should contact the home. 1 1 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The supporting information sent to us by the manager with the AQAA. What people told us who live in the care home. Information we have about how the service managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the AQAA from the manager, it was received on the agreed date. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and other information we received, our judgement is that Broadacres Care Home is still providing an excellent service. The AQAA told us where Broadacres had improved over the last twelve months. The Manager wrote, Redecorated and refurbished the home. Improved training. Improved multi disciplinary working to build on existing skills & knowledge. improve opportunities for staff. improve quality audit score. The AQAA also told us what they do well. It said; Annual Service Review Page 3 of 6 We have a stable team of competent and caring staff. We provide high quality person centred care to the residents who live in our home. We have excellent relationships with relatives and other visitors. We work hard to ensure that the home is managed in such a way that dignity and privacy is promoted for all. We actively seek the opinions of all stake holders to ensure that we understand our strengths and weaknesses. We also spoke to the manager she told us that they had improved the meals and the setting of the meals. The manager dined with the people once a week. This ensured the meals were to a high standard and it also enabled the manager to be able to speak to people in a relaxed atmosphere. The manager also told us they had provided snack boxes on each unit so snacks were available at any time. Juice machines had been located on each unit for people to help themselves to a drink when they wished. This ensure peoples needs are met. The AQAA told us people knew who to contact if they had a complaint and the manager and provider dealt with problems. The AQAA confirmed that 9 concerns had been received in the last 12 months. Six had been upheld, the manager told us these were regarding lost clothing. The other three had not been substantiated. The manager told us that any complaint would be investigated within the agreed timescales. To ensure people were listened to and their views acted upon to ensure their needs were met. The AQAA also told us that communication between staff was good, regular meetings were held and peoples needs were met . Staff received regular training and supervision to ensure they could meet peoples needs. The AQAA confirmed that they continue to have robust recruitment and selection procedures, which ensures the right staff were employed and trained. Staff received a good induction and training programme. This ensured they had the skills and appropriate knowledge to meet peoples needs. Four safeguarding alerts had been made in the last twelve months. Two had been investigated by Rotherham Safeguarding team and had been closed. We spoke to the safeguarding manager who told us the staff and manager at Broadacres had worked with them during the investigation. They also told us they had no concerns regarding the manager or staff at Broadacres during the investigation. The actions taken by the manager had ensured people were safeguarded. Staff had received training in protection of vulnerable adults to ensure people were safeguarded. We did not send surveys to people living at Broadacres, however we spoke to peoples allocated workers and visiting professionals they told us, The service provided by Broadacres was very good, peoples needs were met. Staff Annual Service Review Page 4 of 6 were well trained and understood peoples needs. The manager told us that 20 care staff had completed NVQ level 2 or above, to ensure staff were appropriately trained to meet peoples needs. The manager told us they wanted to achieve 100 of care staff with NVQ qualifications. This demonstrates a commitment to developing and investing in the workforce. Notifications received told us that the home provides information to us about incidents that occur in the home. The Inspection Record confirms that they contact us if any incidents happen at the home. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care homes at least once every three years. The completion of this Annual Service Review has not changed our view of the quality rating. Future visits will be determined through our Registration process and the new Compliance Standards. However we will continue to monitor closely to ensure all outcomes for people are excellent. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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