Latest Inspection
This is the latest available inspection report for this service, carried out on 1st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Broadway Care Home.
Annual service review
Name of Service: Broadway Care Home The quality rating for this care home is: The rating was made on: three star excellent service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wesley Cornwell Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 26 Broadway Blackpool Lancashire FY4 2HE 01253401809 01253401809 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Priory Court Developments Limited Number of places (if applicable): Under 65 Over 65 14 0 0 16 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE (maximum number of places 14) The maximum number of service users who can be accommodated is: 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Broadway care home is registered to care for 30 people of both genders who require nursing and general care. The home can also provide care for 14 people who have dementia. The service is situated in the south of Blackpool in a residential area of the town. There are bus services that leave from close by and there are shops and other services, such as libraries and doctors surgeries, in the local area. The building itself is in keeping with the domestic properties in the area and has many of the original
Annual Service Review Page 2 of 6 2 8 1 0 2 0 0 8 features. There is a small car park to the rear of the building and ample car parking on the roads close to the service. A large, lanscaped garden is at the back of the home. This is walled and offers security and privacy. A summer house has been added and people who use the service are encouraged to use this in good weather. The rear lounge looks out onto the garden. Communal areas are quite large and the home is decorated in a traditional style. There are two lounge areas. One lounge is looked on as a quiet lounge where people can chat and read. The bedrooms at this service are fairly large and there are some shared bedrooms. The home has a Statement of Purpose and Service User Guide providing information about the care provided, the qualifications and experience of the owners and staff and the services people can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is available from the manager to help people make an informed choice whether to move into the home. The range of fees charged by the home are three hundred and sixty four pounds and seventy pence to five hundred and ninety two pounds and ninety pence covering all aspects of care, food and accommodation. A senior member of the management team provided this information on the 26th February 2010. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual service review for Broadway Care Home included the following: The home was asked to complete an Annual Quality Assurance Assessment (AQAA) by us. The AQAA is a self-assessment and data set, which providers are asked to complete each year and is one of the main ways that we obtain information about how they are meeting the outcomes for people using their service. Completion of the AQAA gives providers the opportunity to tell us about their services and how well they think they are performing. The information given allows us to develop a picture of the service being provided and target our inspection activity. We sent surveys to people living in the home to ask their views about how well the home is doing and received replies from seven people. What the manager has told us about things that have happened in the home, these are called notifications and are a legal requirement. Information we had about how the home had managed complaints We looked at the outcome of the previous key inspection and what people told us about the service they were receiving. What has this told us about the service? The manager of the home returned the AQAA to us when we asked for it. The information provided was clear and showed how they were meeting the expectations and outcomes for people. They told us people moving into the home have an assessment of their needs undertaken and will only be admitted if the assessment confirms their care needs can be met. They said following the assessment an individual plan of care setting out the persons health, personal and social care needs is produced. They told us the care plans are reviewed on a regular basis with the person or thier families and these are updated if their are any changes needed to the persons care. They say their staff listen to and act upon the needs and wishes of the people in their care. They tell us their staff are well trained and motivated and work well as a team providing a relaxed and friendly atmosphere where visitors will always find a friendly welcome. They have told us their recruitment procedures are robust to ensure the protection of the people in their care. They say all their staff are highly motivated and well trained and have completed an induction training programme and are provided with opportunities for personal development including completing National Vocational Qualifications. They say their complaints procedure is simple and clear and is advertised around the home for the attention of the people in their care and visitors. Any complaints brought to their attention are dealt with promptly and sympathecticaly. They tell us they are interested peoples views about the service they provide and have a range of quality assurance systems in place including annual surveys and monthly meetings. Annual Service Review Page 4 of 6 Suggestions are listened to and acted upon where possible. We surveyed people about the home as part of this review and received replies from five people who live there. They told us they receive the care and support they need, the staff are available when they need them, they like the meals at the home, they know who to speak to if they are unhappy, the home is fresh and clean and the manager and staff treat them well and listen and act on what they say. One person said, The staff are always willing and helpful. They all have a friendly and pleasant attitude. The relative of one person said, The staff who work in the home are very good and do their best to reassure us that our relatives are safe and well cared for. The staff also provide attention and social interaction with the people in their care and include relatives. The staff seem to have high personal standards and genuinely care for the people in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and continue to show that they provide a service that achieves positive outcomes for the people who live there. There have been no complaints referred to the Care Quality Commission about the home since the last inspection. At the time of this review the Care Quality Commission had not received any safeguarding referrals about staff working at the home. What are we going to do as a result of this annual service review? We will continue to monitor information about Broadway Care Home. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
