Latest Inspection
This is the latest available inspection report for this service, carried out on 19th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brooklands.
Annual service review
Name of Service: Brooklands The quality rating for this care home is: The rating was made on: two star good service 3 1 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Davey Date of this annual service review: 1 5 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 25 Lambeth Road Eastwood Leigh On Sea Essex SS9 5XR 01702525375 01702421121 brooklandscarehome@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Dr Ram Kishore Tandon Number of places (if applicable): Under 65 Over 65 45 0 45 0 45 0 The maximum number of service users who can be accommodated is 45 The registered person may provide the following categories of service only: Care Home with nursing - Code N, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, Dementia - Code DE, Physical Disability Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brooklands is a large detached establishment set within its own well maintained grounds in the Eastwood area of Leigh on Sea. The home is close in proximity to all
Annual Service Review Page 2 of 7 3 1 0 3 2 0 0 9 community amenities and services. Brooklands is decorated, furnished and maintained to a generally good standard throughout. The home has car-parking facilities to the front and rear of the property. Residents are accommodated on two floors that are serviced by a passenger shaft lift. The homes Service User Guide and the Statement of Purpose are available. The above information was correct at the last key insection. Please contact the home for any update and details of the current fee structure. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We (CQC) looked at all the information we have received, or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us in December 2009 by the service. The document was dated 24th 00 2009 and we took this to mean December 2009, as it was received on 30th December 2009. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. The document is a legal requirement. We noted that the document had not been completed in full and some of the details requested were omitted. For example on page 4 section 4 and on pages 5, 6, 7, 8, 9, 10, 11 and 15, the last 3 paragraphs had not been completed. In November 2009 we send surveys to the provision asking that they be distributed to stakeholders. We requested that they be completed and returned to us. This would provide us with information about the stakeholders views of the provision. We did not received any surveys back. Information we have about how the service has managed any complaints. What the provision has told us about things that have happened in the service, these are called notifications and are a legal requirement. We spoke with the manager by telephone on 14th March 2010. The last key inspection took place on 31st March 2009. What has this told us about the service? We reviewed the information within the AQAA, assessed the information on the service record and we spoke with the manager on the telephone. Within the AQAA under brief summary of our comments made within this Annual Quality Assurance Assessment and asked what the service does well, the service had recorded Prospective service users receive adequate information about the home, aims, objectives, philosophy of care, services and facilities and terms and conditions of the home. Necessary information is contained in the service user guide. Terms and conditions of their stay are explained in their individual contracts. A comprehensive needs assessment is done with the involvement the service user, their relatives and relevant others. Trial visits are allowed before admission. We admit service users when they are satisfied with the quality of service, facilities and capability and capacity of the home to meet their needs. Clients who come for intermediate care are assisted with rehabilitation so they can return home. Service users have an individual plan of care that details the type of care they are to receive. Their health care needs are monitored by qualified nurses on a 24 hour system. They also facilitate their access to all other health care services if need be and assist them with their medication. We have a policy Annual Service Review Page 4 of 7 on medication. Employees are expected to promote clients privacy and dignity all the time. For dying and death, they must ensure that those who are affected receive the support they need to go through the difficult time. Qualified nurses ensure that all service users health care needs are met and that they facilitate their access to other health care services. We offer a wide choice of activities. Relatives and friends are free to join to promote constant social interaction. Meal times are flexible and relaxed. Service users have three cooked meals daily that are considerate of their choices, religion, preferences and nutritional needs. We have a complaints policy. Service users are assisted to exercise their legal rights. Protection against all forms of abuse is ensured. All staff are aware of the legal requirements with this regard. Our environment is safe and clean. The home complies with Health and Safety requirements. Risk assessments are continuous for the benefit of all persons in the home. The home is well equipped, maintained and has adequate facilities and adaptable aids for service users to maximise their independence. Most rooms are single ensuites, well lit, ventilated and heated. Facilities to promote privacy and dignity are provided for shared rooms. Bath rooms, toilets and handwashing points are enough. We have a policy on hygiene and infection control. Our staffing levels are enough. Our employees are competent. They have CRB, POVA checks, mandatory training and two written references. Our manager is experienced. The standard and quality of care are monitored continuously. Service users money is safe. Record keeping is maintained and up-to-date. Under how we have improved in the past 12 months and what we could do better and how we are going to do this , no detail or information had been recorded by the manager. The manager told us that the provision had a stable core group of staff and all staff members had access to good training opportunities. We were informed that the provision had a good professional working relationship with all health and social care professionals. We were told that the provision was meeting the assessed care needs of all residents that were accommodated. According to our records, the provision notifies us of incidents when appropriate. The AQAA document had not been completed in full and did not provide us with the required information. We spoke to the manager about this and requested further information on the matters that had not been reported on. The manager told us that the surveys we sent to the provision in November had been distributed as requested by us. We were advised that the home had a robust quality assurance system in place and that an Annual Quality Development report would be ready by the end of March 2010. The manager advised that the owner of the home visits most days. The manager told us that there had been nurse and care staff shortages but this had now been addressed. We were advised that staff had access to good training opportunities. We are aware that there have been two safeguarding referrals made to the local authority in the last year. One we were told was not upheld and the other referral investigations remains ongoing. The manager told us about the way in which the home had managed and addressed concerns raised by stakeholders about the provision over the past year. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We have asked the manager to send us the missing information from the AQAA document within 28 days of receiving this report. The AQAA is a legal requirement and we require the information to be sent to us. We will carry out another regulatory activity by 16th March 2011 . We can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
