Latest Inspection
This is the latest available inspection report for this service, carried out on 20th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brooklands.
Annual service review
Name of Service: Brooklands The quality rating for this care home is: The rating was made on: two star good service 0 1 1 1 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Felicity Lacey Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 6 Blackbull Lane Fulwood Preston Lancashire PR2 3PU 01772719078 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category J.T. Care Homes Limited Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brooklands Residential Care home is registered with the Commission for Social Care Inspection to provide personal care for twenty-four older people. The home is situated in a residential area on the outskirts of the city of Preston. It is on a main road and is close to shops and local amenities and on a bus route. Brooklands is a detached home with a purpose built extension, with a small garden to the front of the home, a paved patio and a parking area at the side of the home. Accommodation is provided in twenty-four single rooms all with en-suite facilities. The bedrooms are individually decorated and furnished to a good standard. Rooms are situated on the ground and first floor and can be accessed by a lift. There are a variety of communal areas including a visitors lounge and there is a hairdressing room. Brooklands belongs to the J.T. Care Homes Limited group of care homes. 0 1 1 1 2 0 0 7 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and by staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. Information from any visits we have made to the service. What has this told us about the service? The care home sent their AQAA when we asked for it. It gave the information required. No surveys had been returned at the time of writing this report. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The manager helps promote involvement of people who live at Brooklands through daily contact, she recognises that although some people are willing to share their views in a group meeting not everyone likes to do this. People and their families also have regular opportunities to complete questionnaires about the quality of the care provided. Equality and diversity is understood by the manager of the home. Each care plan is tailored to the needs of the individual and this includes consideration of race, gender identity, disability, sexual orientation, age and religious needs. There are plans for staff to have training in this important area. The manager of the home visits all prospective new residents, this ensures that care needs are understood and the person can ask any important question and the assessment of needs can be agreed. The home has a brochure which includes the Statement of Purpose and Service User Guide and terms and conditions of residence. There is a company training manager who arranges a wide range of in house and Annual Service Review Page 3 of 5 external courses for staff. Staff are encouraged to complete a National Vocational Qualification in Care, which is the recommended qualification for people working in the social care field. The AQAA details improvements to the assessment and care planning process at Brooklands. All care plans are regularly reviewed and revised when changes are needed. A statement of wishes and preferences at the time of death has been developed. A document called The Journey of My Life has been introduced to help staff understand the life experience of people who life at Brooklands. The activities at Brooklands are varied and include trips out, reminiscence sessions and quizzes. One person likes to be involved in daily chores at the home and this helps her to feel useful and appreciated. Religious and cultural needs are catered for. Local clergy visit the home regularly. People can choose whether they like to spend time alone or in company. There have been no formal complaints received by the manager of the home over the past year. The homes complaints procedure is given to all new residents. There are policies which advise staff of how to identify and deal with any suspected abuse and these are in line with procedures of the local social services. The home has been made more accessible by the building of a concrete ramp at the front door and railings. The home is maintained to a good standard. The manager carries out regular health and safety checks, for example weekly testing of the fire checks and monthly reviews of the risk assessments of the environment. Additional measures have been put in place to prevent the spread of any infection, for example an alcohol dispenser has been placed at the entrance for visitors to use when entering and leaving the building. There has been an increase in staff training and improvements made to the induction process. All staff are issued with a staff handbook. The company has a training manager who arranges relevant training. The manager is qualified and experienced. Brooklands has an external quality assurance award. A representative of the company regularly visits Brooklands and speaks with the people living there to monitor the quality and satisfaction with the service provided. The information provided by the manager indicates that all routine health and safety checks have been completed, and equipment has been serviced. What are we going to do as a result of this annual service review? We will continue to monitor information about this service. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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