Latest Inspection
This is the latest available inspection report for this service, carried out on 1st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Buckland Court.
Annual service review
Name of Service: Buckland Court The quality rating for this care home is: The rating was made on: two star good service 0 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Walker Date of this annual service review: 3 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Southmill Road Amesbury Salisbury Wiltshire SP4 7HR 01980623506 01980626638 manager.bucklandcourt@osjctwilts.co.uk www.osjct.co.uk The Orders Of St John Care Trust Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 18 50 No more than 18 service users aged 65 years and over with dementia may be accommodated in the home at any one time The maximum number of service users who may be accommodated in the home at any one time is 50 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Buckland Court is a single storey care home purpose built by the local authority nearly 30 years ago. It is registered to The Orders of St John Care Trust to provide care for a total of 50 older people, 18 of whom may have a dementia. All accommodation is in single bedrooms with wash hand basins, most bedrooms being somewhat smaller than standard. There is one bedroom for respite care and a separate day care facility for up to 20 older people. The Orders of St John Care Trust were registered in 1999. Ms Tania
Annual Service Review Page 2 of 6 0 5 1 1 2 0 0 8 Arnold is the registered manager. The staffing rota provides for a care leader and 5 care staff during the morning, a care leader and 4 care staff during the afternoon and evening. At night there are 3 waking night staff. Housekeepers, chefs and kitchen assistants are also employed. The fees for the home are between £370.57 and £486.39. The fees do not cover newspapers, chiropody, hair dressing, toiletries or clothing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and asked for, since the last key inspection of 5th November 2008. This included Ms Arnolds action plan showing how she was addressing the requirments and recommendations we made. We looked at the annual quality assurance assessment (AQAA); this is their own assessment of how they are doing, that focuses on how well outcomes are being met for people using the service. We looked at surveys returned to us by people using the service and from other people with an interest in the service. We looked at how the service has managed any complaints. We looked at what the service has told us about things that have happened in the service and notifications that are a legal requirement. We also looked at our last report on the service, relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their completed annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. Ms Arnold told us about developments in the home since we last visited. These included upgrading the building, compiling life history documents with people and their families, two staff members taking on roles as dementia and care planning champions and making sure that mealtimes are not interrupted by medication being given. Ms Arnold told us I believe we promote Equality and Diversity both as a team and an organisation and I am confident that our residents lead their lives without fear of judgement. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. One comment was Im happy with everything here. I would like my room modernised. Another person said the home is run well. Staff told us they felt they had good access to training. One comment was: Provide more care hours on a daily basis to offer more one - one interaction social contact for residents as paperwork is using more care hours as expectations change. Better evening and weekend cover from ancillary ie laundry washing up as this can take away care time especially at weekends. We looked at what we were told in the AQAA: The rotas ensure that there are sufficient staff on duty to ensure that the quality of care delivered is always of a high standard. The numbers of non care staff reflect the layout of the building its age and housekeeping needs. Staff told us about the friendly atmosphere of the home and how people were encouraged to be independent. We asked healthcare professionals to tell us what they thought the home did well, what they could do better and for anything else they wanted to tell us. Comments included: Annual Service Review Page 4 of 6 There seems to be a good level of understanding of residents individual needs. There is good activity with in the home. and It has the ethos that it is the residents home. They care for clients who are unwell to a good standard and do all they can to keep them at home. Excellent rapport with us at the surgery. They use lots of common sense. Another commented: Efficient. Organised. Appropriate requests for doctor generally. Residents always presented well and rooms always clean and tidy. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 5th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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