Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Canterbury Close 1 & 2.
Annual service review
Name of Service: Canterbury Close 1 & 2 The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Valerie Hoyle Date of this annual service review: 0 2 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Chaucer Rd Herringthorpe Rotherham South Yorkshire S65 2LW 01709379830/379129 F/P01709379130 info@voyagecare.com www.voyagecare.com Milbury Care Services Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is:10 The registered person may provide the following category of service only: Care Home only, Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following category: Learning Disability, Code LD, maximum number of places 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Canterbury Close is registered as a care home for up to ten people who have a learning disability. It is owned by the national company, Milbury Care Services. The home comprises of two single storey purpose built bungalows, each accommodating five people. All people are accommodated in single bedrooms, all of which have ensuite facilities. There is a choice of two lounges and a dining area within each house. The home is located in the small community of Herringthorpe on the outskirts of Rotherham, and is easily accessed with a frequent bus service that stops outside the
Annual Service Review Page 2 of 7 home. The home is set within its own grounds with car parking facilities available. The home benefits from neatly maintained gardens. Information gained on the 1st October 2009 indicates that the current weekly fees range from £1077.43 to £1863.30. Additional charges include transport, outings, and meals whilst out of the home and personal toiletries. The home provides information to people who use the service and their relatives prior to admission into the home. Service User Guides are available in all bedrooms or on request from the manager. The last published inspection report dated 13th october 2008 is available on request from the manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The quality rating for this home is 2 stars, good. The rating was made on 23rd October 2007. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us from the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we may have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the AQAA before the date the manager had to send it to us. This demonstrates cooperation and responsiveness. The information was comprehensive and provided evidence that they value the views of people who use the service. As a result of listening to people they have employed more drivers to ensure people can engage in activities outside the home. They have changed activities and venues for outings. They told us they have improved the health action plans to ensure they are person centred. They work closely with health professionals to ensure people have access to appropriate equipment to keep people safe. Two surveys received from people who use the service told us:(they were supported by relatives to complete the surveys due to their limited capacity) People received sufficient information about the home before they moved in so they could decide if it was the right place for them. They told us making decisions about how they spend their time was limited due to their understanding, although they said staff support them in making decisions. They said they know about the complaints procedure and would speak to staff if they were unhappy about something. They told us that staff always listen to what they have to say and treat them with respect. They Annual Service Review Page 4 of 7 said the home was always kept clean and fresh. One relative said my relative receives the care and support they need, the staff are very good. Two surveys returned from social and health care professionals told us: Care assessments usually ensure information is accurate to enable the right planned care is delivered. Peoples social and health care needs are properly monitored, reviewed and met by the service. They said the staff usually seek advice and act on it to meet peoples needs. They support people to ensure their medication is managed safely and they respect peoples privacy and dignity. They told us staff support people to live the lives they choose and they respond appropriately to meet peoples diverse needs. They confirmed that staff always respond quickly to any concerns raised. Six surveys returned from staff told us: They are given up to date information to enable them to deliver the care and support people need. They feel they were recruited fairly and thoroughly and the induction programme covered everything they needed to do their job. They said the training was relevant to their role and it helped them to understand and meet the needs of people who use the service. They said the training was up to date and gave them knowledge about the healthcare of people. They feel supported by the manager, and involved in decisions about how the service provides care and support to people. Notifications received told us that the home provides information to us about incidents that occur in the home. The AQAA confirms that the home follows safeguarding procedures, by informing other agencies about concerns. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The AQAA confirmed that there has been no safeguarding referrals since the last inspection. The AQAA told us that there have been no complaints made in the last 12 months, although people confirmed they were familiar with the procedure and were confident their concerns would be listened to. The AQAA confirms that they continue to have robust recruitment and selection procedures, which ensures the right staff were employed and trained. It told us that two members of staff had left organistion in the last 12 months. A total of twenty-five staff work at the home in full/part time capacity. The AQAA told us there are seventeen members of staff who have now completed NVQ level 2. A number of staff continue to work towards their NVQ qualification and 100 of staff have completed safe handling of food training. We looked at the information in the AQAA and our judgement is that the home is still providing an good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22nd October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of people using the service.
Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
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