Latest Inspection
This is the latest available inspection report for this service, carried out on 31st July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Castle Dene, Combe Martin.
Annual service review
Name of Service: Castle Dene, Combe Martin The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Walsh Date of this annual service review: 2 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: High Street Combe Martin Ilfracombe Devon EX34 0HS 01271882820 01271882820 leonard@lgoddard.wanadoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia old age, not falling within any other category Mr Leonard Philip Goddard,Mrs Kay Jean Goddard Number of places (if applicable): Under 65 Over 65 0 0 3 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Castle Dene is a family-run home, which provides personal care and accommodation for three older people. It is situated in the heart of Combe Martin, and therefore offers the residents easy access to the local amenities. Castle Dene is a large terraced house with well-maintained and attractive gardens to the back of the property. A conservatory has been added to the rear of the property, which residents enjoy. Single accommodation is provided for residents on first floor of the building, which is accessed via a stair lift. The providers live on the premises. On the ground floor the communal rooms are homely and spacious. The average cost of care is #326.00 per week at the time of inspection. Additional costs, not covered in the fees, include chiropody, hairdressing and personal items such as toiletries and newspapers.
Annual Service Review Page 2 of 6 Current information about the service, including CSCI reports, is available to prospective residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. Surveys were received from all three people living at the home and their comments include Care and attention is very good, I am very happy here. Just like being in my own home. Len and kay and the staff are always helpful and make sure that we are looked after. This is a wonderful home, the Goddards are most considerate and caring. I am most happy and receive so much love. There has been a recent complaint from an anonymous source in respect of the number of dogs present in the home. The owners do have three dogs that people who live in the home know well and are familiar with. Recently the owners looked after a family members dog that had puppies, so for a short period there were more dogs than usual in the home. They have given assurances that the puppies were so young that they were asleep in a box for much of the time and did not present as a risk to any of the people living at the home. We have received comments from familys members of the people who live at Castle Dene, telling us how much the ladies love having the dogs around. We are confident that this matter is resolved. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 19th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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