Latest Inspection
This is the latest available inspection report for this service, carried out on 14th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Churchill House.
Annual service review
Name of Service: Churchill House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Oliver Date of this annual service review: 1 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 30 Denmark Road Exeter Devon EX1 1SE 01392686490 01392256193 churchill.house@guinness.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Guinness Care and Support Ltd Number of places (if applicable): Under 65 Over 65 0 11 The maximum number of service users who can be accommodated is 11. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Churchill House has existed for several years under other ownership. The previous provider recently joined with another organisation, forming `Guinness Care and Support Ltd.?, who now owns the home. The home provides personal care and accommodation to eleven people over retirement age. There are no awake night staff, and therefore the home is not suitable for anyone requiring personal support regularly at night. It cannot provide nursing care other than Annual Service Review Page 2 of 6 that which the community nursing service can provide, and does not offer intermediate care. The home is a four-storey, detached property, in a residential area of Exeter. Nine of 11 bedrooms have en suite facilities, several including baths. Bedrooms are on the lower ground floor, ground floor and first floor, with passenger lift access between these floors. The lounge-diner is on the ground floor. A small but very pleasant rear garden is accessed from the lower ground floor. There is no on site parking, with time-limited roadside parking in the vicinity. Local shops and GP Surgeries are near the home, with city centre amenities also relatively close. The latest Commission for Social Care Inspection (`CSCI?) report for the home is pinned to the notice board in the entrance hall. Weekly fees for the home range from #300 to #500, depending on the room size, peoples? care needs, and whether individuals are privately or Social Services funded. These do not include newspapers, chiropody, hairdressing, toiletries, some continence products, transport and some activities. However, the last two may be subsidised by the home?s Residents? amenities fund. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service, Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The service continues to be flexible, aims to meet changing needs and choices of people living at the Home whilst always looking to improve. The service continues to provide specialist training for staff to develop skills and expertise to enable them to meet the changing needs of people living at Glenlyn. The manager aims to provide the level of staffing needed at different times to ensure individuals are enabled to make choices and are able to lead their lives and lifestyles as they wish. The manager is looking into enabling people living at Glenlyn to be more involved in the local surrounding community and to have a full compliment of permanent staff. The service has good methods to ensure that people living at the home are given a say in the running of their home. These include monthly resident meetings, Annual Quality Standards questionnaires. Wishes of those living at the home has resulted in extending the range of home grown vegetables in the garden and people now have a pet cat. The service arranges events/activities/social lives, which people living at the Glenlyn have suggested and are interested in. No complaints have been made to either Glenlyn or to the Care Quality Commission since the last inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well Annual Service Review Page 4 of 6 with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th June 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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