Latest Inspection
This is the latest available inspection report for this service, carried out on 14th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cleveleys Nursing Home.
Annual service review
Name of Service: Cleveleys Nursing Home The quality rating for this care home is: The rating was made on: two star good service 3 0 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christopher Bond Date of this annual service review: 1 4 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 19 Rossall Road Thornton Cleveleys Lancashire FY5 1DX 01253865550 01253866589 cleveleysnursinghome@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Manor Homes (Poulton) Limited Number of places (if applicable): Under 65 Over 65 0 6 32 0 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Physical disability - Code PD (maximum places: 6) The maximum number of service users who can be accommodated is: 32 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cleveleys Nursing Home is registered to accommodate 32 people. Six beds may be used for residents with a physical disability and six beds may be used for residents with a terminal illness. The home is situated in a residential area of Cleveleys and is close to local amenities and within walking distance of the seafront. The home was purpose built and the accommodation consists of 3 double bedrooms
Annual Service Review Page 2 of 6 3 0 0 9 2 0 0 8 and 26 single bedrooms, 8 of which have ensuite toilet facilities. There are lounge and dining room areas on the ground and first floor and there is a no smoking policy throughout the home. A passenger lift is available and aids are provided throughout the home to assist residents as required. Information relating to the establishments Service User Guide and Statement of Purpose is included in the welcome pack, which is given to all prospective residents. This information explains the care service that is offered, who the owner and staff are, and what the resident can expect if he or she decides to live at the home. At the time of this inspection activity the information given to the Commission showed that the fees for care at the home are from GBP 505.00 per week to GBP 620.00. Fees for this service differ according to the level of support. Extra charges are made for hairdressing and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This Annual Service Review took place on 14th October 2009. We last undertook a review of this service on 30th September 2008. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent out to people using the service and from other people with an interest in the service. Information was also looked at about how the service has managed any complaints. The service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report also gave us some information on how this service was progressing. What has this told us about the service? We were sent an Annual Quality Assurance Assessment (AQAA) by the service that told us about how the service was progressing and what changes had been made to improve the service for the people who live there. The service has improved environmentally since our last key inspection. Several areas of the home have been redecorated and new flooring has been fitted in the bathroom areas. New bed side tables have been purchased and double glazed units have been replaced. New mattresses and equipment has been purchased for anyone who may be admitted who needs pressure area care. The service plans to build a new gazebo in the garden for the use of the residents when the weather is good. A new extension to the building is planned primarily to improve storage areas within the home. This problem was identified during our last key inspection. The care staff receive appropriate and regular training to help ensure that they have the knowledge, skills and abilities to undertake their roles successfully. All new carers go through an induction process prior to starting work. Most of the care staff have a nationally recognised qualification in care (National Vocational Qualification level 2 or 3). This means that they have increased their knowledge and skills to undertake their duties more successfully. There has also been training for the care staff in safeguarding issues and core safety areas such as moving and handling, food hygiene and infection control. A number of trained nurses are employed by the service and the manager told us via the AQAA that nursing support is continuously available to ensure that the people who use the service are well supported and cared for properly. The manager also demonstrated that she had a good knowledge of the Mental Capacity Act and was ensuring that training would be available for all of the care staff from a Annual Service Review Page 4 of 6 recognised external trainer. Relevant aspects of this act have been included in the care plans for each resident. In general, the care planning system has been improved and updated to reflect a more person-centered approach. There are regular meetings with residents and their families/ advocates as part of the care planning process and reviews take place monthly. We were told, via the AQAA that the service has a regular programme of activity for all residents. Professional entertainers visit the home frequently. Arts and crafts sessions are held and music and movement is popular, to help joints and mobility. Specialist activities are provided for those who have dementia. There are regular trips out to a local hotel that provides lunch and entertainment. We sent out surveys to the care staff who work at Cleveleys Nursing Home. Two of these were returned to us. It was generally felt that staff were supported and trained well by the service and that staffing levels were good, meaning that the residents received more individual support. One survey told us, The training is good and we care for people well, like we should do. Two complaints have been made about the service since our last inspection activity. We have found that the manager deals with complaints properly and professionally under the homes complaints procedure. Overall, we find this service continues to develop, and positive outcomes are provided for the people who use the service. What are we going to do as a result of this annual service review? We will continue to monitor any information we receive about this service. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
