Latest Inspection
This is the latest available inspection report for this service, carried out on 7th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cloughside.
Annual service review
Name of Service: Cloughside The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gillian Walsh Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Cloughside House Winterbutlee Road Walsden Todmorden Lancashire OL14 7QJ 01706819493 Telephone number: Fax number: Email address: Provider web address:
ewan@st-annes.org.uk www.st-annes.org.uk St Anne`s Community Services Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 7 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cloughside Care Home offers 24 hour nursing and personal care to 7 adults with learning disabilities. The home is operated by St Anne?s Shelter and Housing Action. Accommodation consists of 7 single bedrooms, an upstairs shower and toilet, a ground floor bathroom/toilet, and separate toilet, a lounge, dining room, kitchen, staff office and basement laundry. Externally there are fenced gardens to the front and rear of the property. Local shops are within walking distance, and there is easy access to the local towns of Todmorden and Littleborough by bus and train. The bus stop and train stations are two minutes walk from the home. The current weekly charges are #409.84. Service users pay for their own toiletries and most contribute their mobility allowance towards the running homes two cars. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We look at all the information that we have received, or asked for, since the last key inspection or annual service review. This includes: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and Annual Service Review and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and based on that information our judgement is that the home is continuing to provide good outcomes for people living at the home. The manager and registered provider know what further improvements they need to make, to further enhance the outcomes for people living at the home. They told us that: they intend to further develop the whole approach model when looking at managing behaviour. they have plans to improve the garden area and redecorate areas of the home. they are continuing to train staff to the specific support needs of clients. We asked the home what they do well. They told us: that their staff have the necessary skills to effectively meet peoples needs. that people have person centred plans which are reviewed and adapted as needed. Annual Service Review Page 3 of 5 that all people involved in the home are encouraged to suggest ways in which they think the service can be improved. that they use independant Mental Capacity Advocates where needed and are training staff in the implications of Deprivation of Liberty Safeguards. that they liase with other health care professionals to make sure that multi-disciplinary decisions are made about what is in peoplesbest interests. We have not recieved any complaints about the service and they have continued to let us know through notifications of significant events within the home. What are we going to do as a result of this annual service review? We will do a key inspection before October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
