Care Home: Coble House

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What the care home does well Residents looked clean and well cared for. We spoke to three residents who told us that they were well looked after. One resident had chosen not to join in with the coffee morning activities, he was spending time alone in his room. This shows that people are offered choice and individual wishes are respected. We looked at two care plans. Residents care needs were clearly recorded, plans were regularly reviewed and evaluated. The healthcare of residents was well planned. Records showed that residents had seen dieticians, GPs, specialist nurses, chiropodists and opticians on a regular basis. We spoke to care staff and qualified staff who told us that they had enough equipment to carry out their job. Staff also said that they had received good, regular training. They said that the home was well managed, they felt listened to and able to contribute to the development of the service. All areas of the home were clean and tidy. There were no offensive odours. Someredecoration had been carried out by the handyman, these areas were well presented and attractive. The outside grounds were very neat and tidy. There is a garden and sitting area that looked attractive. The management team continue to monitor and assess the quality of care provided in the home. The provider has recently carried out an assessment of all areas of the service. The results of the assessment have been given to the manager and an action plan is in place to address any areas requiring improvement. Overall, the home achieved well. What the care home could do better: Some areas of the home require refurbishment. The corridor walls are scuffed, the wallpaper is damaged and some of the skirting boards have hardly any paint left on them. One of the lounges on the first floor also has scuffed and damaged walls. The carpet in the corridor on the ground floor is faded and looks old. Some of the furniture, in particular the pink plastic chairs and sofas need to be replaced. Some of the upholstery is sagging and split and the chair legs are worn. Some of the bathrooms in the home are not used. This is because they do not have assisted facilities fitted and none of the residents are able to climb in. These should be reassessed and made into assisted shower rooms or storage rooms. Random inspection report Care homes for older people Name: Address: Coble House North View Whitley Bay Tyne & Wear NE26 2EU two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Janet Thompson Date: 3 0 0 3 2 0 1 0 Information about the care home Name of care home: Address: Coble House North View Whitley Bay Tyne & Wear NE26 2EU 01912510694 01912513605 Telephone number: Fax number: Email address: Provider web address: www.southerncrosshealthcare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Angela Moscrop Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross BC OpCo Ltd care home 52 Number of places (if applicable): Under 65 Over 65 52 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 52 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 52 Date of last inspection Brief description of the care home Coble House is a modern, purpose built care home with nursing situated in a residential area of Whitley Bay. The home provides care for up to fifty-two elderly people. Within this there are four beds allocated for the use of local general practitioners (GP) and the health authority pays for the retention of these beds. The Care Homes for Older People Page 2 of 8 0 7 0 7 2 0 0 9 Brief description of the care home beds can be used for respite or emergency care and the normal length of stay is approximately two weeks. Accommodation is provided on two floors and there is a passenger lift in the home. All bedrooms have en-suite facilities. There are selection of lounges and dining rooms that people have the choice of using. The home is located near to local shops and public transport links. There is information available about the service provided at the home in the Service User guide, Statement of Purpose and recent inspection reports, which are kept in reception. The charges for the home vary depending on the needs and requirements of the residents. Care Homes for Older People Page 3 of 8 What we found: The quality rating for this service is two stars. This means the people who use this service experience good quality outcomes. Before the visit we looked at information we received since the last visit to the home. This includes how the service dealt with any complaints, changes to how the home is run, the views of people who use the service and the managers views of how well they care for people. During the visit we talked with people who use the service, some staff and the manager. We looked at information about people who use the service and other records which must be kept. We checked that staff had the knowledge, skills and training to meet the needs of the people they care for and we looked around the building to make sure it was clean, safe and comfortable. There was a coffee morning taking place in the home on the day of the inspection. This was well attended by relatives and visitors and the atmosphere was lively and relaxed. Residents appeared to be enjoying themselves and there was a good rapport between them and staff. The home was adequately staffed and sufficient staff were planned to be on duty in the future. Some shortfalls in staffing had occurred due to staff sickness, however, all of the shifts had been covered by other staff. The manager reported that this enabled a good continuity of care for residents as agency staff were not used. The home was warm, clean and comfortable. There were no obvious safety hazards and all hazardous areas were locked. Following the inspection feedback was given to the manager. What the care home does well: Residents looked clean and well cared for. We spoke to three residents who told us that they were well looked after. One resident had chosen not to join in with the coffee morning activities, he was spending time alone in his room. This shows that people are offered choice and individual wishes are respected. We looked at two care plans. Residents care needs were clearly recorded, plans were regularly reviewed and evaluated. The healthcare of residents was well planned. Records showed that residents had seen dieticians, GPs, specialist nurses, chiropodists and opticians on a regular basis. We spoke to care staff and qualified staff who told us that they had enough equipment to carry out their job. Staff also said that they had received good, regular training. They said that the home was well managed, they felt listened to and able to contribute to the development of the service. All areas of the home were clean and tidy. There were no offensive odours. Some Care Homes for Older People Page 4 of 8 redecoration had been carried out by the handyman, these areas were well presented and attractive. The outside grounds were very neat and tidy. There is a garden and sitting area that looked attractive. The management team continue to monitor and assess the quality of care provided in the home. The provider has recently carried out an assessment of all areas of the service. The results of the assessment have been given to the manager and an action plan is in place to address any areas requiring improvement. Overall, the home achieved well. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 19 23 Repair and redecorate walls in the lounge and corridors. Replace corridor carpets on the ground floor. Replace damaged or worn furniture. Provide suitable bathing facilities in all bathrooms. Regulation 23(2) requires the premises to be kept in a good state of repair. 01/09/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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