Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Collingwood Court.
Annual service review
Name of Service: Collingwood Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anne Brown Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Front Street Chirton North Shields Tyne & Wear NE29 0LF 01912578118 01912579119 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Southern Cross OPCO Ltd Number of places (if applicable): Under 65 Over 65 0 0 23 40 The maximum number of service users who can be accommodated is : 63 The registered provider may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP, maximum number of places 40 Dementia, over 65 years of age, Code DE(E), maximum number of places 23 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Collingwood Court is a purpose built home, built within the last three years. The home is situated on a main road in Chirton, near to the town of North Shields. It is close to local shops, doctors, public houses and transport networks. It is also close to the Northumbrian coast and the nearby countryside. It is registered to provide personal
Annual Service Review Page 2 of 6 care to 63 residents, the categories of registration are for 40 older people and 23 older people with memory loss. Bedrooms are all for single occupancy and have en-suite facilities, they are situated over three floors. There is a large lounge and a smaller lounge and separate dining room on each floor as well as the necessary number of lavatories and bathrooms containing equipment that can be used to assist with getting in and out of the bath. A statement of purpose and service user guide are available for prospective residents and their relatives to give them information about the services provided by the home and the relevant charges. Fees payable for living in the home at the time of inspection vary between £440.15 and £541.20. Additional charges are payable for hairdressing, private chiropody, personal toiletries and personal newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection carried out on 26th February 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home told us that each person living in the home has a care plan to help ensure their personal needs are delivered in the way they prefer. During the last 12 months they have improved the care plans to ensure they are person centred and are developed with the person using the service and their relatives, if possible. The home has policies on equality and diversity. They believe people should live their lives as they wish and every effort is made to ensure they can do so without discrimination or ridicule. People living in the home are issued with surveys every six months and meetings are held bi monthly to seek their views and suggestions on the service they receive. The home said they use this information to improve the service. The home make every effort to provide people with appropriate activities and to involve them in the local community. They said they have provided more weekend and evening activities and have numerous trips to local places of interest. Annual Service Review Page 4 of 6 They also keep in touch with the local college so people living in the home can attend various courses and students from the college are invited into the home. This has proved very successful. Local ambulance crews had recently been invited to have lunch at the home so they could interact with the people who live there. The manager said this has helped to alleviate any anxiety people have about going to hospital. Appropriate training is provided to the staff team. Eighty five per cent of the staff have now achieved a National Vocational Qualification (NVQ), Level 2 or above which helps them to carry out their roles more efficiently. Four surveys were returned to the Commission by people living in the home. Two people said the staff were always available when they needed them and two said they usually were. Two said the staff listened to them and acted on what they had to say and two said they usually did. Three people said they usually liked the meals served to them and one person said they sometimes did. They all said they knew how to make a complaint if they were not happy. When asked what the home did well the following comments were received:Communication - excellent. Caring - excellent All aspects of the home 100 It makes me feel like I am home, the staff are always welcoming to my visitors and nothing is a bother, the staff always go that extra mile for me and other people who live here. Manager of the home is the ideal person and is the role model for all. No comments were received about what the home could do better. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 26th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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