Latest Inspection
This is the latest available inspection report for this service, carried out on 24th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Conifers.
Annual service review
Name of Service: Conifers The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 2 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 73 Reculver Road Herne Bay Kent CT6 6LQ 01227372112 Telephone number: Fax number: Email address: Provider web address:
skejiou@toucansurf.com Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mr Serge Kejiou,Mrs Swastee Kejiou Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users to be accommodated is 10. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is a detached property set over two floors providing single accommodation for nine adult who have or who have had difficulties with maintaining aspects of their mental health. The facilities provided are single bedroom accommodation, and the shared communal space consists of two lounges. There are also available bath and walk in shower facilities. Annual Service Review Page 2 of 6 The home is located in the village of Beltinge. There are local shops within walking distance, and the coastal town of Herne Bay with its seaside attractions and amenities is a bus ride away, or approximately thirty minutes walking distance. Further information regarding the fees and facilities of the service are included in the service user guide and available on request from the registered provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical and statistical information about the service. Information we have about the service has managed any complaints. What the service has told us about the things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned their Annual Quality Assurance Assessment (AQAA) when we asked for it. The service had completed the AQAA in satisfactory detail and it provided all of the information that we asked for. It contained a summary of the aspects of the service that have been developed over the past 12 months and issues that they plan to improve over the coming year. We reviewed the information contained within the AQAA and it is our judgement that they continue to provide a good service for the people that they support. People who use the service have told us that they are happy with the support that they receive and the facilities in the home. One person said, I got nearly every day. Its a relaxed place to live and I can do as I please. Another person said, the food is good and we all get on well. At the last key inspection no requirements and two recommendations were made under the Care Standards Act 2000. The AQAA provides information stating that these issues have or are being addressed. We have received no complaints or concerns relating to the service over the last 12 months and no safeguarding vulnerable adults alerts have been reported as being raised in connection with the home since the last key inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well Annual Service Review Page 4 of 6 with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 25th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
