Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Coppelia House.
Annual service review
Name of Service: Coppelia House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Dewis Date of this annual service review: 1 2 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Court Street Moretonhampstead Devon TQ13 8LZ 01647440729 01647440884 Telephone number: Fax number: Email address: Provider web address:
www.peninsulacarehomes.co.uk Peninsula Care Homes Ltd Name of registered provider(s): Name of registered manager (if applicable) Miss Michelle Butt Vacancy Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 30 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Coppelia House is situated in the rural town of Moretonhampstead, which is close to Dartmoor National Park. The home is situated near to the town and local amenities which include a post office, coffee shop, shops, pubs, doctors surgery and a small cottage hospital. Personal care is provided for up to 30 older people. This is one of five homes owned by Peninsular Care Homes. Extensions and adaptations have been added over the years to meet the needs of the people living in the home. Some rooms have views of Dartmoor and the surrounding countryside.
Annual Service Review Page 2 of 6 New manager appointed - Michelle Butt Accommodation is arranged over several floors and there are two passenger lifts, which access the main floors. There are additional rooms that are reached by extra steps, but the individuals mobility is assessed prior to admission to these rooms. All rooms are meant for single occupancy, however the home does have some large rooms and flats that could be used for those who choose to share. There is a large dining area and separate lounge area, which overlooks the gardens. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and requested since the last key inspection. This included: Whether the Annual Quality Assurance Assessment (AQAA) sent out by us, was completed and returned to CQC in a timely manner. The AQAA is a self-assessment document that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service; Surveys returned to us by people using the service and from people with an interest in the service; Regulation 37 notifications informing us of significant events in the home that have been received throughout the year; Reviewing the previous Key Inspection report of the visit made on 27 November 2007; Reviewing the previous Annual Service Review completed on 19 November 2008. We also took account of what other people have told us about the service and any relevant information received from other organisations was considered. What has this told us about the service? Michelle Butt has recently been registered with CQC as manager for the home. The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was generally well completed and provided us with most of the information that we asked for. The AQAA shows that the home is still providing a good service and that they know of any improvements to be made. The AQAA stated that new carpets have been fitted to the lounge, hallways and staircases, that the garden has been landscaped and a gardener has been employed. The AQAA further states that staff retention has improved and that positive results from a recent quality assurance survey have been received. The AQAA also showed that 60 of care staff currently have NVQ (National Vocational Qualification) Level 2 or above, that 2 complaints had been received and that 0 were upheld. The AQAA also identified areas for improvement including, providing lockable space in every room. We received completed survey forms from 9 people living in the home and 5 staff. Annual Service Review Page 4 of 6 These included many positive comments when asked to tell us what the home does well including, look after my needs well, very happy with everything and staff available when needed. However, one person thought the laundry system could be improved as they told us I have lost several garments. The home continues to let us know about things that have happened since our last key inspection and they have shown that have managed any issues well. They work well with us and have shown us that the service continues to provide good quality outcomes for the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27 November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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