Latest Inspection
This is the latest available inspection report for this service, carried out on 11th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Coxwold and Priory.
Annual service review
Name of Service: Coxwold and Priory The quality rating for this care home is: The rating was made on: two star good service 1 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: George Skinn Date of this annual service review: 0 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9 Coxwold Grove Hull East Yorkshire HU4 6HH 01482508953 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Avocet Trust Number of places (if applicable): Under 65 Over 65 12 0 The maximum number of service users who can be accommodated is: 12 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following category: Learning Disability Code LD - maximum number of places 12 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Coxwold and Priory consists of 5 separate houses. They are all part of the Avocet Trust organisation, which is a registered charity. The houses are located at 9 9a Coxwold Grove and 33 35 Priory Grove, all are registered to provide care and accommodation for adults with a learning disability. The houses are located in Gipsyville close to the Hessle Road shopping area to the west of Hull. There are shops, pubs, medical centres and post offices all within walking distance of the houses. Public transport to various parts of the city is easily accessible or a car is used which is
Annual Service Review Page 2 of 6 1 0 0 3 2 0 0 9 arranged through peoples mobility benefits. Each house has a sitting room, kitchen dining room, a garden, a driveway with parking space and staff facilities. All of the bedrooms are single. Information on the services is made available for people via the Statement of Purpose. Service User Guide and inspection report. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received four 4 surveys from the people who live at the home. They told us that they could choose how to spend their days and did lots of activities. They told us that they thought the staff were caring and looked after them well and they liked living at the home. They told us they could go out or stay in and listen to their music. One person told us they liked using the sensory room. We received two 2 surveys from the relatives of the people who live at the home. They told us that they thought their relatives were well looked after and that people could lead an interesting life. They told us that the home provided a happy well maintained environment for people to live in. One relative told us they were concerned about the number of changes in the staff group at Coxwold Grove. They felt that there was a lot of temporary staff working there who did not know the people very well and this could be disruptive. They told us they had written formally to the company about their concerns and was waiting for a reply. Annual Service Review Page 4 of 6 We received two 2 surveys form health care professionals who visit the home. They told us that they thought the home cared for people well and the staff were willing and enthusiastic to learn. One health care professional told us that they thought the staff turn over was high and there was a lack of management protocols and strategies in place which did not help the staff care for people who live at the home. One health care professional told us that they thought the staff could do with more support to fully recognise the implications of health care on seizure impact. We received four 4 staff surveys. These told us that the staff receive training which is relevant to their role and helps them to care for the people who live at the home. All staff knew what to do if they witnessed any abuse within the home. One staff member told us that they thought the management could be better organised and that there should be more appreciation of staff. One staff member told us that they thought the current vacancies should be filled as this was causing some disruption for the people who live at the home. one staff member told us that they thought the management were introducing too many changes too quickly and did not listen to the staff and there were too many agency staff being used. What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We are not going to change our inspection plan, and will do a key inspection by 10/03/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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