Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Crantock Lodge.
Annual service review
Name of Service: Crantock Lodge The quality rating for this care home is: The rating was made on: two star good service 0 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Pitts Date of this annual service review: 2 3 1 2 2 0 0 9 Annual Service Review Page 1 of 8 Information about the service
Address of service: 34 Bonython Road Newquay Cornwall TR7 3AN 01637872112 Telephone number: Fax number: Email address: Provider web address:
carolendave@crantocklodge.wanadoo.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Carole Linda Taylor Number of places (if applicable): Under 65 Over 65 0 11 The maximum number of service users who can be accommodated is 11. The registered person may provide the following category of service: Care home only Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Crantock Lodge is registered for ten service users within the category of old age. Service users are admitted on the basis that they are of low dependency need. The home provides accommodation on two floors in a dormer bungalow style: the first floor is accessed by a stair lift. The home is situated on level ground within a few hundred yards of local amenities. There is good communal space in the home to include a dining room, lounge, library, and garden room. Nine single bedrooms in the home have en-suite facilities and sea views. There is one shared room. Parking is available in the
Annual Service Review Page 2 of 8 0 6 0 1 2 0 0 9 drive at the home. Fees range from 375-425 pounds per week. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by this service (the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service, and it also gave us some numerical information about the service); Surveys returned to us by people using the service and from other people with an interest in the service; Information we have about how the service has managed any complaints; What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; The previous key inspection and random inspection. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us the home does the following to incorporate the views of people that use the service: Distribute Quality assurance questionnaires. Hold informal resident meetings. Keep in touch with everyone on a daily basis. Sit and listen, join in with coffee or lunch at varying times. The self-assessment told us that the service have made the following changes as a result of listening to people who use our services: Built a hairdressing salon/multi purpose room. Taking note of passing conversations has allowed us to offer more meals in peoples own rooms should something special or important to our residents be on TV. Added a sun lounge to the building. Built a purpose built library for our avid readers (within the home). Purchased large print books for the library. Offer wine now and again with lunch. Evening tipple - own choice. Annual Service Review Page 4 of 8 Sky television (mainly for sports fans). Clothes Parties for our less able residents. Purchased more appropriate garden furniture. Breakfast in own room. Changes in entertainment. The AQAA also told us that the service belive they do the following well: We offer a day care service to potential service users, which allows us to make the necessary assessments of his/her needs etc before offering a more permanent placement. This also offers a more satisfying transition period from their own home. We provide an up to date Statement of Purpose in large print if required. We provide an easy to read and understand Contract of Terms and Conditions. In large print if required. We have pre-admission assessment forms in place covering relevant need assessments. Offer more outside services to Day Care, ie use of chiropodist, hairdresser, library etc. We partake of flexible routines. Residents feel free to determine their own life style. We strive to achieve as much family/friends contact as is wanted by individual residents. Visitors are always greeted with drinks etc on arrival, plus invited for meals/snacks if timing appropriate. Everyone has access to free private telephone use anytime. All have the opportunity to have their own personal phone line connected if requested, at their own cost. Everyone enjoys mealtimes and the food provided. Our residents choose where they would like to entertain their visitors and we oblige. Residents are treated with respect and their rights protected. A Complaints policy is included in our Service User Guide and within care plan folders. The home has the necessary policies in place to ensure residents rights are protected. The home understands that clearly the best way of dealing with abuse is to prevent it from happening in the first place. We have created a culture of awareness amongst staff and an understanding that any form of abuse will not be tolerated.
Annual Service Review Page 5 of 8 Ongoing maintenance externally and internally. Improvements are ongoing with little or no inconvenience to residents. Provide good accommodation with a high standard of furniture and fittings. Evidence in CQC reports. The home strives to continue with its clean, pleasant and hygienic environment, free from undue odours. Evidence in CQC reports. Residents rooms are comfortable, furnished, and decorated to a high standard and are personalised to varying degrees to reflect the individuality of the resident. Evidence in CQC reports. Present care staff are all NVQ 2 qualified. Plus more care staff have achieved NVQ 3 with our financial help. Keep offering and updating staff training to ensure staff competence and that residents confidence remains positive. Residents benefit from a stable, established staff group. Registered provider and husband remain actively involved in the delivery of care as well as all the administration duties. Provide a quality assurance questionnaire, which extends to visitors and Health professionals. Maintains good links with CQC as and when necessary. Regular interaction with staff and residents. The home is run in the best interests of the service users. The views of both staff and residents are both listened to and valued. The AQAA also told us that they have received no complaints since the last inspection. We received 4 completed surveys from people that live at Crantock Lodge, and 1 from a staff member. All, without exception, were very positive about the service and care provided. One comment being Mr and Mrs taylor go out of their way and sometimes to their own cost, to make life as best as possible for the residents. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 8 Annual Service Review Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
