Latest Inspection
This is the latest available inspection report for this service, carried out on 1st July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Critchill Court.
Annual service review
Name of Service: Critchill Court The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Button Date of this annual service review: 0 1 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lynwood Close Frome Somerset BA11 4DP 01373461686 01373453114 susan.steeds@somersetcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Somerset Care Limited Number of places (if applicable): Under 65 Over 65 16 0 0 34 May accommodate one person between the ages of 58 and 65 years within the 16 persons in category DE. Registered for 34 persons in category OP and 16 persons in category DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Critchill Court is a purpose built residential service supporting 50 older people with personal and social care needs. Situated in a quiet residential area of Frome, it is a short walk away from the local shop and approximately three-quarters of a mile away from Frome town centre. The home is set in good sized gardens, which includes an enclosed courtyard area. Critchill Court is situated on the ground floor with 34 service users living in the main residential area, in single bedrooms. The other 16 service users, who require support
Annual Service Review Page 2 of 6 due to dementia, live in a separate self-contained residential area known as Cedar and Oaks (referred to as Cedar Oaks). This area of the home provides specialist residential care for people with dementia and is supported by a nurse from Somerset Mental Health and Social Care Partnership. Although the home provides two residential areas the service users get together for social events and the supervisor on duty supervises both areas. The home is owned by Somerset Care Ltd and the registered manager Suzanne Steeds. Fees at the home range from #390.00 to #475.00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us We have made the following changes as a result of listening to people who use our services. There are snack areas around the home for service users and families to access food or drinks at any time, we have made a specific lounge where service users can have private time, make food and drinks, everyone including children can access a safe garden. All bathrooms and toilets within the home are now personalised and not clinical, refurbished by staff and service users. There are no rigid routines within the home, residents are free to spend their time as they feel within support and safety doing lots of vocational tasks on their own or with support of the staff team, there are organised trips, activities of many descriptions if they so choose to join in. The service users have regular meetings with the catering team to have their say on what food is served, we have themed meal evenings at times with the service users choosing the theme, and the last one was Fish and Chips eaten out of paper with fingers. All staff has regular training in person centred care and how to enhance it, the ethos of the training being taken from Tom Kitwood. The whole staff team have received Dementia training, Palliative Care, Nutrition in the elderly, Protection of vulnerable adults from Abuse and Whistle blowing with regular updates People living in the home always tell us that they are happy there. One person who lives at the home said I feel Critchill court does a great job. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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